Network Support Technician

Sherpa

Network Support Technician role focusing on customer support for DoD communications systems at Sherpa 6. Requires hands-on troubleshooting and installation for mission-critical systems.

Posted 6/12/2026full-timeRemote • Colorado • 🇺🇸 United StatesSeniorLead💰 $90,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidAWSCloudCyber SecurityiOSLinux

About the role

Key responsibilities & impact

Provide Tier I/II technical support for Watchtower customers and end users
Troubleshoot hardware, software, network, and mobile device issues across multiple environments
Support Android, iOS, Windows, and Linux operating systems
Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues

Requirements

What you’ll need

Bachelor's Degree (BA/BS) in Information Technology, Computer Science, Cybersecurity, Network Engineering, Electronics, Communications, or related field
Minimum of 10 years of experience in Network Engineering, Systems Administration, Technical Support, Tactical Communications, Deployment Operations, or related technical disciplines
Minimum of 3 years supporting Department of Defense, Federal Government, or military communications environments
CompTIA Security+ CE certification or equivalent certification that satisfies DoD 8570/8140 workforce requirements
AWS Certified Cloud Practitioner certification (required)

Benefits

Comp & perks

covering the cost of medical for you and your family
dental, vision, health and wellness benefits
a generous retirement savings plan
generous PTO policy

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingMobile Device Managementnetwork issueshardware issuessoftware issuesAndroidiOSWindowsLinux

Certifications

CompTIA Security+ CEAWS Certified Cloud Practitioner