Sherpa

Systems Engineer

• integrate requirements traceability across multiple programs
• linked to software development and the associated tools and processes (Jira, Test, etc.)
• work with the Sherpa 6 software development team
• support customer requirements documentation
• requirements traceability and program risk identification and tracking
• facilitate programs in the areas of design, development, and integration of technologies in systems fielded to warfighters
• document requirements directly to customer driven priorities

Requirements Systems Engineer

DevOps Engineer

• Support the design and implementation of AWS-based solutions aligned with customer and project needs.
• Provide hands-on technical contributions while also mentoring and guiding solution development.
• Collaborate with customer and internal teams to validate release readiness, ensuring regression, performance, and security testing gates are met.
• Create and maintain release documentation, including schedules, rollback plans, and release notes.
• Identify and implement improvements that enhance release efficiency, reliability, and scalability.
• Troubleshoot and resolve build, pipeline, and deployment issues efficiently.
• Monitor release metrics to ensure compliance with SLAs and organizational standards.
• Develop Infrastructure-as-Code (IaC) using Pulumi or Terraform to deploy solutions to cloud environments.
• Work closely with the customer and internal teams to understand existing solutions, champion updates, and guide architectural evolution.
• Research, propose, and validate solutions tailored to customer needs.

DevSecOps Engineer – Secret Clearance Required

Frontend Engineer

• Develop high-quality, scalable Angular web applications
• Act as a subject matter expert for Angular Development
• Code and test software based upon software specifications and designs
• Analyze and study complex system requirements
• Design software tools and subsystems to support software reuse and development
• Use sound software engineering principles to ensure developed code is modifiable, efficient, reliable, understandable, and fault tolerant
• Provide software process management and control throughout the coding portion of the software development process

Angular Developer – Secret Clearance Eligibility Required

• Develop high-quality, scalable Angular web applications
• Act as a subject matter expert for Angular Development
• Code and test software based upon software specifications and designs
• Analyze and study complex system requirements
• Design software tools and subsystems to support software reuse and domain software development
• Use sound software engineering principles to ensure that developed code is modifiable, efficient, reliable, understandable, and fault tolerant
• Provide software process management and control throughout the coding portion of the software development process

Support Engineer

• Provide Tier I/II technical support for Watchtower customers and end users
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments
• Support Android, iOS, Windows, and Linux operating systems
• Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues
• Analyze system logs and identify root causes of technical problems
• Escalate complex issues to engineering teams while maintaining customer ownership and communication
• Monitor support ticket queues and ensure timely resolution of customer issues
• Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements

Network Support Technician

• Provide Tier I/II technical support for Watchtower customers and end users
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments
• Support Android, iOS, Windows, and Linux operating systems
• Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues
• Analyze system logs and identify root causes of technical problems
• Escalate complex issues to engineering teams while maintaining customer ownership and communication
• Monitor support ticket queues and ensure timely resolution of customer issues
• Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements
• Configure, customize, and validate DMSAT systems to meet mission objectives and customer requirements
• Coordinate and oversee on-site installation and deployment of DMSAT equipment and associated infrastructure
• Conduct operational testing and validation to ensure system readiness
• Support sustainment activities and lifecycle management of deployed systems
• Provide on-site technical support during deployment, operational exercises, and training events
• Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel
• Develop and maintain training materials, user guides, quick-reference guides, and Standard Operating Procedures (SOPs)
• Provide customer onboarding and operational best practices guidance
• Demonstrate system functionality and capabilities to users and stakeholders
• Deliver both remote and in-person technical instruction
• Assist with deployment, configuration, and maintenance of: Mobile Device Management (MDM) platforms, Windows and Linux servers, Virtualized environments, VPN solutions, Active Directory and LDAP services, Cloud-based services and infrastructure
• Support software updates, patch management, and system hardening efforts
• Assist in applying and validating DISA STIG compliance requirements
• Support network connectivity, encryption, certificate management, and secure communications
• Prepare and maintain deployment documentation, installation reports, training records, and operational checklists
• Document troubleshooting procedures, lessons learned, and technical solutions
• Capture bug reports and support root cause analysis efforts
• Maintain accurate customer support records and deployment status reports
• Support tactical communications and mobility solutions for DoD customers
• Participate in customer site visits, field installations, and operational exercises
• Ensure compliance with contractual, safety, security, and operational requirements
• Coordinate with internal engineering teams, government stakeholders, and customer representatives to ensure mission success
• Participate in after-hours support activities as required

• Provide Tier I/II technical support for Watchtower customers and end users.
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments.
• Support Android, iOS, Windows, and Linux operating systems.
• Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements.
• Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel.

• Provide Tier I/II technical support for Watchtower customers and end users
• Troubleshoot hardware, software, network, and mobile device issues across multiple environments
• Support Android, iOS, Windows, and Linux operating systems
• Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues