Network Support Technician

Sherpa

Network Support Technician providing Tier I/II technical support for Watchtower Mobile Device Management solutions. Collaborating with DoD customers and conducting training for operators and administrators.

Posted 6/12/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $90,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidAWSCloudCyber SecurityiOSLinux

About the role

Key responsibilities & impact

Provide Tier I/II technical support for Watchtower customers and end users.
Troubleshoot hardware, software, network, and mobile device issues across multiple environments.
Support Android, iOS, Windows, and Linux operating systems.
Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements.
Conduct hands-on training sessions for Airmen, operators, administrators, and customer personnel.

Requirements

What you’ll need

Bachelor's Degree (BA/BS) in Information Technology, Computer Science, Cybersecurity, Network Engineering, Electronics, Communications, or related field.
Minimum of 10 years of experience in Network Engineering, Systems Administration, Technical Support, Tactical Communications, Deployment Operations, or related technical disciplines.
Minimum of 3 years supporting Department of Defense, Federal Government, or military communications environments.
CompTIA Security+ CE certification or equivalent certification that satisfies DoD 8570/8140 workforce requirements.
AWS Certified Cloud Practitioner certification (required).

Benefits

Comp & perks

covering the cost of medical for you and your family
dental
vision
health and wellness benefits
a generous retirement savings plan
a generous PTO policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingnetwork engineeringsystems administrationdeployment operationsmobile device supportoperating systems supporthardware supportsoftware supporttactical communications

Soft Skills

collaborationtrainingcommunication

Certifications

CompTIA Security+ CEAWS Certified Cloud Practitioner