Network Support Technician

Sherpa

Network Support Technician providing technical support for DoD customers with Watchtower MDM solutions. Involves troubleshooting, system administration, and training responsibilities.

Posted 6/16/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLead💰 $90,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidAWSCloudCyber SecurityiOSLinux

About the role

Key responsibilities & impact

Provide Tier I/II technical support for Watchtower customers and end users
Troubleshoot hardware, software, network, and mobile device issues across multiple environments
Support Android, iOS, Windows, and Linux operating systems
Diagnose and resolve Mobile Device Management (MDM) enrollment, configuration, compliance, and connectivity issues
Analyze system logs and identify root causes of technical problems
Escalate complex issues to engineering teams while maintaining customer ownership and communication
Monitor support ticket queues and ensure timely resolution of customer issues
Collaborate with Air Force base personnel and government stakeholders to understand site-specific operational requirements

Requirements

What you’ll need

Bachelor's Degree (BA/BS) in Information Technology, Computer Science, Cybersecurity, Network Engineering, Electronics, Communications, or related field
Minimum of 10 years of experience in Network Engineering, Systems Administration, Technical Support, Tactical Communications, Deployment Operations, or related technical disciplines
Minimum of 3 years supporting Department of Defense, Federal Government, or military communications environments
CompTIA Security+ CE certification or equivalent certification that satisfies DoD 8570/8140 workforce requirements
AWS Certified Cloud Practitioner certification (required)

Benefits

Comp & perks

We offer a competitive benefits package covering the cost of medical for you and your family
We also offer dental, vision, health and wellness benefits
A generous retirement savings plan
Generous PTO policy to balance work and personal life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingMobile Device Managementsystem log analysisnetwork engineeringsystems administrationdeployment operationsoperating systemshardware supportsoftware support

Soft Skills

customer communicationcollaborationproblem-solvingownershiptimely resolution

Certifications

Bachelor's DegreeCompTIA Security+ CEAWS Certified Cloud Practitioner