Support Engineer

BearCom

Support Engineer providing technical assistance for security software and hardware systems at Stone Security. Troubleshooting and resolving system issues while ensuring optimal functionality and compliance with regulations.

Posted 6/30/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
Diagnose and resolve system performance issues, ensuring optimal functionality.
Perform custom systems integrations, detailed system upgrade planning, and system audits.
Schedule and coordinate service and maintenance calls with customers.
Perform routine and corrective maintenance of installed security and access control systems.
Assist with the installation, configuration, and support of electronic security solutions.
Provide expert consultation on system performance, maintenance, and upgrades.
Maintain strong relationships with clients by delivering exceptional customer service.
Support internal teams with troubleshooting, documentation, and knowledge sharing.

Requirements

What you’ll need

2+ years of experience in security systems support, technical support, or a related IT field.
Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
Ability to read and interpret technical manuals, schematics, and wiring diagrams.
Excellent customer service and communication skills.
Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
Preferred: Associate’s or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
Experience with networking concepts, IP-based security systems, and system integrations.
Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Benefits

Comp & perks

Highly Competitive Compensation
Medical, Dental, and Vision Insurance
Company-Paid Life and Short-Term Disability
Paid Holidays
Generous Paid Time Off
Matching 401k Plan
Employee Referral Bonus
Tuition Reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportSystem IntegrationSystem AuditsPerformance DiagnosisMaintenance PlanningInstallation of Security SolutionsReading Technical ManualsInterpreting SchematicsNetworking ConceptsIP-Based Security Systems

Soft Skills

Problem-Solving SkillsOrganizational SkillsCommunication Skills

Certifications

Security Systems Certifications