Manager, Technical Support Engineering

Bullhorn

Technical Support Engineering Manager leading a team in a dynamic environment. Focus on escalations, coaching, and delivering high-quality support for customer issues.

Posted 6/12/2026full-timeRemote • California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $84,993 - $111,553 per yearWebsite

About the role

Key responsibilities & impact

Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues
Lead escalations end-to-end, engaging clients directly and mobilizing internal resources
Coach your team on problem-solving, critical thinking, and root cause analysis
Align cross-functionally to surface and drive holistic solutions beyond the support team

Requirements

What you’ll need

3+ years leading, coaching, and performance managing teams
Ability to coach, develop, and unblock a technical team
B2B SaaS experience is a plus
Clear, confident communicator with strong attention to detail

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
401(k) Match
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingproblem-solvingcritical thinkingroot cause analysiscommunicationattention to detail