Bullhorn

Security Engineer

• Develop and execute hypothesis-driven hunts using EDR, SIEM, and network traffic analysis to find threats bypassing existing defenses
• Lead complex investigations and CSIRT activities, providing technical expertise during containment, eradication, and post-incident analysis
• Analyze adversary Tactics, Techniques, and Procedures (TTPs) and integrate intelligence feeds to drive targeted hunting scenarios
• Collaborate with security engineering to convert hunting discoveries into permanent actionable alerts, reducing future risk
• Mentor junior analysts, define the technical standards for hunting workflows, and report findings to stakeholders

Senior Security Manager

Full-stack Engineer

• Analyze ambiguous customer needs and translate them into impactful products
• Take ideas from concept to working demo to Production, handling architecture, implementation, and deployment
• Work with Large Language Models (LLMs) and other AI technologies
• Participate in regular team collaboration meetings at the product directive and product line level
• Align technical execution with business goals, working closely with the Product team
• Share knowledge and best practices across various teams and disciplines within Bullhorn
• Rapidly build products from the ground up by embracing rapid feedback cycles
• Promote a culture of experimentation and exploration of new ideas and technologies

Staff Software Engineer

Customer Success Manager

• Serving as the primary point of contact for all operational account needs within a portfolio of complex, high-value customers
• Partnering with customers to define specific objectives to drive operational improvements within their Bullhorn environment.
• Create and execute iterative Mutual Action Plans that include specific success criteria and milestones to achieve these objectives
• Owning the operational governance of each customer within the assigned portfolio.
• Facilitate purposeful client meetings to review progress toward goals, performance metrics, align on initiatives, and manage escalations when necessary
• Acting as a central point of contact for support escalations, issue trends, & enhancement requests.
• Proactively identify risks and drive resolution quickly to prevent & mitigate customer escalations, coordinating cross-functional collaboration as needed
• Delivering proactive communication around product updates, system maintenance, and support insights
• Ensuring alignment across global, multi-divisional client environments to deliver consistent, high-value outcomes.
• Collaborate with broader Customer Success, Product, Technical Support, Product Support, and Account Management to align customer needs with Mutual Action Plan
• Facilitating Operational Business Reviews (OBRs) & contribute to Executive Business Reviews (EBRs) by preparing and presenting customer performance insights and strategic recommendations that advance our partnership
• Continually consuming product & industry training to develop deep expertise in Bullhorn products & their applications

Support Engineer

• Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues
• Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business
• Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future
• Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise
• If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths
• Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it
• Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles
• Adhering to key customer and team-focused metrics to maintain high standards in performance

Product Support Analyst

Manager

• Take personal ownership of high-impact escalations, driving resolution with urgency and clear stakeholder communication
• Lead difficult customer conversations with composure, setting realistic expectations while maintaining trust
• Exercise sound judgment on when and how to engage senior leadership and cross-functional partners, keeping escalations from becoming broader organizational disruptions
• Hold the team to a high standard of backlog hygiene and case progression across all assigned accounts
• Partner with Support Operations to ensure coverage, capacity, and process efficiency
• Proactively identify trends affecting customer experience and drive improvements before they become escalations
• Lead cross-functional engagement with Product, Engineering, Customer Success, and Services to resolve complex customer issues
• Advocate assertively for customer needs and influence prioritization decisions at the program level
• Drive continuous improvement of the dedicated support model, bringing a point of view on what should change and why

Senior Manager, Dedicated Product Support

Product Manager

• Defining and driving the product roadmap, development and continual launching of Bullhorn’s AI-powered products and capabilities.
• Understanding staffing and recruiting workflow challenges into AI-powered product opportunities.
• Developing, publishing, and maintaining a living roadmap for AI products and capabilities.
• Continuously prioritizing based on customer input, market needs, stakeholder feedback, product performance, and the rapidly evolving AI landscape.
• Partnering closely with customers to understand how recruiters, sales teams, operations teams, and managers actually work, translating those insights into products that fit real-world staffing workflows.
• Leading cross-functional launch activities, ensuring Marketing, Sales, Support, and Professional Services are prepared and aligned.
• Synthesizing product health indicators to drive ongoing roadmap decisions and product investments.

Product Manager, AI

Infrastructure Engineer

• Maintain Bullhorn's standard SLA for infrastructure and system uptime at 99.95%+
• Serve as an escalation point for hardware failure and infrastructure incidents, resolving complex issues beyond L1 scope
• Develop repeatable diagnostic approaches for the team.
• Manage critical production incidents independently, coordinating cross-functional response.
• Oversee datacenter inventory strategy and spares depot management.
• Ensure datacenter facilities are maintained to a high standard.
• Administer Linux (RHEL/CentOS, Debian) and Windows Server environments.
• Manage enterprise SAN and NAS platforms (iSCSI, FCP, CIFS, NFS).
• Administer server hardware platforms, chassis management systems, and hypervisor environments.
• Independently lead infrastructure maintenances to maintain uptime SLA's inline with change management.
• Maintain Infrastructure Asset Management systems.
• Apply monitoring and observability tooling to maintain unified visibility.
• Independently lead medium-to-large datacenter infrastructure projects from scoping through delivery.
• Maintain vendor relationships for enterprise hardware and services.
• Produce high-quality technical documentation.

Infrastructure Engineer II

Artificial Intelligence

• Advising and supporting customers through digital transformations
• Deploying and optimizing AI-driven Digital Workers across recruitment workflows
• Designing and guiding scalable, transformational workflow architectures
• Delivering advanced reporting and dashboards to measure performance, adoption, and business outcomes
• Consulting with customers on process and technology changes
• Acting as an expert and trusted advisor on AI, automation, and analytics-driven transformation
• Leading end-to-end delivery of Automation, Amplify, and Analytics implementation projects
• Deploying Digital Workers through Amplify to execute AI-driven activities
• Configuring and delivering Bullhorn Analytics solutions
• Providing technical feasibility assessments for configuration requests

Senior Strategic Consultant – AI Solutions, Automation & Analytics

Systems Engineer

• Monitor and maintain all production system equipment and services
• Ensure 24/7 availability of the Bullhorn production application environments. This will include weekend on-call responsibilities on a rotating basis.
• Be a mentor to other Systems Engineers within the team
• Document technical environments, processes and procedures.
• Provide direct support to Software Development, Quality Engineering, Customer Support, Professional Services and third-party vendors as needed to resolve production problems
• Maintain network and systems configurations globally across numerous data centers
• Develop system analysis and reporting tools and tools for task automation
• Participate in the planning and execution of new product deployment and enhancement projects, ensuring preparedness in servicing the product

Systems Engineer II

Accountant

• Execute key components of the monthly close for balance sheet and P&L expense accounts, ensuring timely, accurate, and GAAP-compliant financial reporting
• Prepare and review complex journal entries, accruals, account reconciliations and judgmental expense-related accounts, including detailed variance analysis and issue resolution
• Partner cross-functionally with FP&A and department leaders to analyze expense trends, support forecasting, and provide actionable financial insights
• Assist in the year-end audit by preparing supporting schedules, responding to auditor requests, and contributing to technical accounting documentation for balance sheet and expense areas
• Contribute to the development, documentation, and continuous improvement of internal controls, financial processes, and close workflows
• Build and maintain strong stakeholder relationships through proactive communication and timely resolution of accounting issues
• Support leadership by contributing to ad hoc analyses, process improvements, and special projects, ensuring alignment with accounting policies and internal controls

Senior Accountant

Project Manager

• Driving successful delivery of Managed Services/Premium Customer Success projects globally
• Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
• Hosting and organizing customer kick-off calls, as well as subsequent calls as needed during package duration
• Leading customer projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Establishing and maintaining relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes
• Drafting weekly emailed status reports to customers on the progress of their project deliverables
• Reporting project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Creating and managing multiple project schedules in Clarizen, ensuring all appropriate resources have been requested and corresponding tasks / hours have been assigned
• Creating and managing multiple JIRAs, ensuring JIRAs are always in the appropriate status for the resources to which they are assigned
• Approving weekly timesheets for all assigned project resources in Clarizen
• Managing the quarterly budget of CaaS hours to ensure approved time does not exceed the customer’s quarterly budget
• Managing the hours of Non-Production Solution Refreshes and Data Replication Reseeds to ensure hours are not exceeding program expectations
• Creating and managing project Slack channels per Premium CS/Managed Services customer; including providing daily updates on deliverables to project team
• Working closely alongside all project resources including Solution Architects, Software Engineers, Data Engineers, as well as customers’ Account Management Team and GSD Leadership
• Creating and managing customer Managed Services workbooks; workbooks will create the repeatable footprints for: A log of all of Customer’s Customization-as-Service Deliverables, Customer’s Non-Production Solution Refresh, Customer’s Data Replication Reseed, Customer Issues Log
• Participating in CloudOps deploys for Managed Services customization deliverables
• Storing and organizing all documentation related to customers’ Managed Services package (signed specs, signed SOWs)