Bullhorn

Salesforce Developer

• Lead the architecture, design, and development of scalable and maintainable Salesforce solutions across CPQ, Sales Cloud, Service Cloud, Service Cloud Voice and Experience Cloud.
• Design and implement custom Apex code, Lightning Web Components (LWC), Flows, and integrations using Salesforce APIs, leveraging AI tools (Agentforce Vibes/Claude) to enhance productivity.
• Identify opportunities to develop and deploy AI-powered experiences using Salesforce Agentforce, Einstein Copilot, and other AI tools to enhance user productivity, automate routine tasks, and deliver smarter customer interactions.
• Participate in the Change Control Board and review tickets to ensure work items are well-defined, business objectives are clearly communicated, identify risks early, provide practical mitigation strategies and design considerations in advance of refinement.
• Collaborate with Salesforce Product Owner to manage refined backlog and assign work to developers based capacity, skillset and reduction of component overlap.
• Mentor junior developers and provide code reviews, best practices, and architectural guidance.
• Review third party vendors design documentation to ensure scalability of proposed solutions and identify impact to ongoing work by the internal development team.
• Review and resolve code conflicts during deployments across environments.
• Integrate Salesforce with external systems (REST/SOAP APIs, middleware tools) and ensure data integrity, security, and performance.
• Stay current on Salesforce releases, new AI capabilities, and industry trends to recommend improvements and innovation.

Lead Salesforce Developer

Accountant

• Assisting in the monthly close process to deliver timely and accurate financial reporting including the preparation of monthly Balance Sheet reconciliations
• Preparing journal entries and account reconciliations for judgmental/complex accounting areas.
• Assisting with the successful completion of the year-end audit, and schedule requests of external auditors.
• Assisting with the establishment, documentation and continuous improvement of all financial processes, workflows and forms.
• Establishing and maintaining effective rapport through regular contact, active listening and timely addressing of any issues, concerns or problems, with both internal and external contacts and customers.
• Assisting management with establishing strategic plans and objectives, in addition to complying with reporting and compliance requirements.

Senior Accountant

Data Analyst

• Combine data reporting, analysis, and operational expertise to support the Bullhorn Professional Services department
• Create reports and dashboards that track the health and performance of the business
• Drive process and system improvements across key tools like OpenAir, Jira, and internal data platforms
• Develop KPI definitions and reporting metrics that enable functional leaders to quickly assess the state of the business
• Lead the design and delivery of dashboards, reports, and models that provide visibility into key performance metrics
• Develop and maintain scalable analytics frameworks to support strategic decision-making and long-term planning
• Forecast trends in project pipeline, resource capacity, and services revenue to inform headcount planning, staffing decisions, and project prioritization
• Partner with Finance on reporting decks to facilitate regular cadence of business reviews

Senior Operations Data Analyst

Project Manager

• Driving successful delivery of Managed Services/Premium Customer Success projects globally
• Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
• Hosting and organizing customer kick-off calls
• Leading customer projects from requirements definition through deployment
• Establishing and maintaining relationships with relevant customer stakeholders
• Drafting weekly emailed status reports to customers on the progress of their project deliverables
• Reporting project outcomes and/or risks to the appropriate management channels
• Creating and managing multiple project schedules in Clarizen
• Creating and managing multiple JIRAs
• Approving weekly timesheets for all assigned project resources in Clarizen
• Managing the quarterly budget of CaaS hours
• Creating and managing project Slack channels per Premium CS/Managed Services customer
• Working closely alongside all project resources
• Creating and managing customer Managed Services workbooks
• Participating in CloudOps deploys for Managed Services customization deliverables
• Storing and organizing all documentation related to customers’ Managed Services package

Project Manager – Managed Services

Systems Engineer

• Lead, mentor, and develop a team of systems engineers across multiple experience levels (SE I through Senior SE III)
• Participate in hiring, onboarding, and retention strategies to build a world-class systems engineering team
• Partner with senior leadership to define and execute the systems engineering roadmap aligned with business objectives
• Drive continuous improvement initiatives to enhance operational efficiency, system reliability, and scalability
• Lead cross-functional infrastructure projects from planning through execution
• Evaluate and implement emerging technologies and tools to improve team productivity and system performance
• Ensure 24/7 availability of production environments through effective team scheduling, incident response, and on-call management
• Drive accountability for SLAs, system performance metrics, and operational KPIs
• Lead major incident response efforts and facilitate blameless postmortems to drive systemic improvements
• Establish and enforce standards for documentation, runbooks, change management, and operational procedures
• Manage relationships with cross-functional partners including Development, QA, Customer Support, Professional Services, and Security

Systems Engineering Manager

• Monitor and maintain all production system equipment and services
• Ensure 24/7 availability of the Bullhorn production application environments. This will include weekend on-call responsibilities on a rotating basis.
• Be a mentor to other Systems Engineers within the team
• Document technical environments, processes and procedures.
• Provide direct support to Software Development, Quality Engineering, Customer Support, Professional Services and third-party vendors as needed to resolve production problems
• Maintain network and systems configurations globally across numerous data centers
• Develop system analysis and reporting tools and tools for task automation
• Participate in the planning and execution of new product deployment and enhancement projects, ensuring preparedness in servicing the product

Systems Engineer II

Content Marketing Manager

• Owning Bullhorn's social media presence and driving online audience engagement
• Planning and managing social and blog editorial calendars
• Building a bench of internal and external blog contributors
• Curating, creating, and publishing digital content
• Analyzing and reporting regularly on content, social media, and blog performance
• Writing, reviewing, editing, and repairing externally facing content/copy

Senior Content Marketing Specialist

Performance Marketing

• Develop and execute multi-channel demand generation campaigns to drive customer engagement, expansion pipeline, and bookings across existing customer segments in North America
• Support product launches and customer whitespace initiatives, translating new capabilities into clear, compelling value for current customers
• Build targeted, persona- and account-based programs aligned to sales priorities and business objectives
• Partner closely with Sales and Account Management leaders to plan campaigns, align on goals, track performance, and deliver effective sales enablement materials
• Develop compelling customer success stories and activate them consistently across integrated demand generation campaigns
• Collaborate with cross-functional stakeholders to execute customer-focused webinars, user groups, executive roundtables, and events
• Analyze campaign performance and pipeline impact, using insights to optimize programs and improve results over time

Demand Generation Manager

Business Analyst

• Design, build, and maintain dashboards and reports using tools such as Salesforce and Tableau
• Own the creation and adoption of KPIs within the CS team
• Analyze customer behavior and product usage to identify trends
• Audit and maintain customer data across systems
• Identify opportunities to automate data preparation using AI
• Partner with Customer Success leadership to support customer experience
• Equip Customer Success teams with actionable insights for Quarterly Business Reviews
• Work with Sales Operations, Finance, and Product teams to maintain a single source of truth

Senior Customer Insights Analyst – Customer Success Operations

QA Engineer

• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Reporting issue status to clients and assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department
• Writing automation utilizing WebdriverIO automation framework
• Maintaining automation suites for daily and pre-deploy runs