Bullhorn

Sales Operations Manager

• Ensure leadership can make sound, fact-based decisions as a strategic business adviser
• Develop reporting and analysis packages
• Lead quota-setting and compensation components of annual planning
• Support sales department's day-to-day needs and broader revenue initiatives
• Architect and drive business transformation initiatives
• Shape global go-to-market strategy in partnership with executive leadership
• Own go-to-market tech stack and influence team usage of AI
• Spearhead global annual planning including quota-setting and territory design
• Direct cross-functional alignment between Sales, Marketing, Finance, and IT

Senior Director, Sales Operations

Account Manager

• Managing a portfolio of SMB customers, driving retention, renewals, and account growth
• Building trusted relationships with key stakeholders and acting as the primary post-implementation contact
• Conducting regular business reviews to understand customer goals, product adoption, and account health
• Identifying upsell, cross-sell, and upgrade opportunities that maximise customer value and business outcomes
• Developing retention strategies for at-risk accounts and executing plans to minimise churn
• Providing best practice guidance and workflow recommendations to help customers maximise their Bullhorn investment
• Partnering closely with Sales, Product, and Support teams to deliver an exceptional customer experience
• Maintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRM

SMB Account Manager

• Developing and executing a territory plan to maximize client retention, contract upgrades and the sales of Bullhorn products and services
• Establishing and building C-Level relationships within designated clients
• Identifying and articulating the strategic, organizational, and financial goals of assigned clients
• Developing and delivering on account plans and sales campaigns for specific assigned clients
• Working cross-functionally within Bullhorn to define and drive execution of action plans to improve and/or optimize the use of Bullhorn products and services
• Maintaining current and accurate account information and contact information within Bullhorn CRM for all accounts that have been contacted

Account Manager – Field

Manager

• Take personal ownership of high-impact escalations
• Lead difficult customer conversations with composure
• Exercise sound judgment on senior leadership engagement
• Hold the team to a high standard of backlog hygiene
• Partner with Support Operations for coverage and efficiency
• Proactively identify trends affecting customer experience
• Lead cross-functional engagement with Product, Engineering, Customer Success, and Services
• Advocate assertively for customer needs

Senior Manager, Dedicated Product Support

Director

• Own the health, performance, and integrity of a high-performing global support organization
• Set the standards for how managers lead, coach, and develop their teams
• Inspect execution, intervene early when performance or culture signals warrant it, and serve as the strategic voice of Support across cross-functional initiatives
• Review team-wide performance trends across productivity, backlog, CSAT, QA, and KCS
• Audit manager 1:1 notes and coaching plans for completeness, tone, and follow-through
• Monitor escalation patterns and identify systemic issues requiring cross-functional resolution
• Champion process improvements in collaboration with Product, Ops, and Engineering
• Conduct regular skip-level conversations to surface engagement signals and management blind spots
• Lead monthly performance calibration sessions, ensuring coaching plans and PIPs are fair, consistent, and well-documented
• Partner with cross-functional leaders on operational issues and company-level initiatives

Senior Director, Enterprise Support

QA Engineer

• Own the end-to-end KCS program: strategy, governance, adoption metrics, and continuous improvement
• Establish and oversee the Knowledge Domain Expert (KDE) program across product areas and global regions
• Design and manage a KCS coaching program for analysts at all tiers, driving adoption through skill-building and participation tracking
• Own the Process Alignment Review (PAR) framework — defining standards, cadence, and scoring criteria
• Own the Global Support QA program end-to-end: rubric design, scoring methodology, calibration cadence, and reporting
• Build and manage a consistent QA review cadence with representative sampling across teams, regions, and tiers
• Partner with Support Operations on the transition to Snowflake-based QA infrastructure
• Track and connect KCS and QA metrics to broader CX KPIs — CSAT, TTR, FRT, and case deflection
• Provide regular program updates and trend analysis to the SVP of Global Support

Program Director, Knowledge & QA

Support Engineer

• Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues
• Lead escalations end-to-end, engaging clients directly and mobilizing internal resources
• Coach your team on problem-solving, critical thinking, and root cause analysis
• Align cross-functionally to surface and drive holistic solutions beyond the support team

Manager, Technical Support Engineering

Marketing

• Owning the end-to-end marketing strategy for the Benelux region, with a clear focus on pipeline and bookings growth
• Designing and executing integrated demand generation campaigns across digital, content, email, social, webinar, and event channels
• Analysing Salesforce and marketing performance data to understand pipeline health, campaign effectiveness, and revenue contribution
• Managing and optimising regional marketing budgets to maximise return on investment
• Building strong partnerships with sales teams, BDRs, and regional stakeholders to identify opportunities and address pipeline gaps
• Managing Bullhorn's presence at industry events, trade shows, roundtables, and customer-facing activities
• Working closely with creative, marketing operations, demand generation, and external agency partners to deliver impactful campaigns
• Creating, localising, and adapting marketing content for Dutch and English-speaking audiences
• Sharing market insights, campaign performance, and recommendations with stakeholders across the business

Field Marketing Manager

Security Engineer

• Develop and execute hypothesis-driven hunts using EDR, SIEM, and network traffic analysis to find threats bypassing existing defenses
• Lead complex investigations and CSIRT activities, providing technical expertise during containment, eradication, and post-incident analysis
• Analyze adversary Tactics, Techniques, and Procedures (TTPs) and integrate intelligence feeds to drive targeted hunting scenarios
• Collaborate with security engineering to convert hunting discoveries into permanent actionable alerts, reducing future risk
• Mentor junior analysts, define the technical standards for hunting workflows, and report findings to stakeholders

Senior Security Manager

Full-stack Engineer

• Analyze ambiguous customer needs and translate them into impactful products
• Take ideas from concept to working demo to Production, handling architecture, implementation, and deployment
• Work with Large Language Models (LLMs) and other AI technologies
• Participate in regular team collaboration meetings at the product directive and product line level
• Align technical execution with business goals, working closely with the Product team
• Share knowledge and best practices across various teams and disciplines within Bullhorn
• Rapidly build products from the ground up by embracing rapid feedback cycles
• Promote a culture of experimentation and exploration of new ideas and technologies