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Bullhorn

Senior Manager, Dedicated Product Support

Bullhorn

Senior Manager leading a specialized team for dedicated product support at Bullhorn. Managing escalations and high-stakes customer interactions in a fast-paced environment.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact
  • Take personal ownership of high-impact escalations
  • Lead difficult customer conversations with composure
  • Exercise sound judgment on senior leadership engagement
  • Hold the team to a high standard of backlog hygiene
  • Partner with Support Operations for coverage and efficiency
  • Proactively identify trends affecting customer experience
  • Lead cross-functional engagement with Product, Engineering, Customer Success, and Services
  • Advocate assertively for customer needs

Requirements

What you’ll need
  • 5-7+ years of experience in Product Support, Technical Support, or Customer Experience
  • 2–4+ years of people management experience preferred
  • Proven experience handling high-severity escalations and executive level customer-facing situations
  • Strong executive presence with the ability to lead customer conversations confidently
  • Exceptional verbal and written communication skills
  • Working knowledge of enterprise SaaS solutions
  • Demonstrated ability to make decisions quickly in high-pressure environments
  • Experience supporting enterprise or strategic customers is strongly preferred

Benefits

Comp & perks
  • Health insurance
  • 401(k)
  • 401(k) Match
  • Unlimited Planned Paid Time Off
  • Global Mental Health Support
  • On-Demand Learning & Development
  • Quarterly paid volunteer days
  • Lucrative Employee Referral Program
  • Company-wide mentor program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
enterprise SaaS solutionshigh-severity escalationscustomer experience
Soft Skills
executive presenceverbal communicationwritten communicationdecision makingcustomer advocacyleadershipcomposurejudgment