Senior Customer Service Technician, Support

Comtech Telecommunications Corp.

Senior Customer Service Technician providing tiered support and advanced troubleshooting solutions for clients. Collaborating with technical teams to ensure customer satisfaction in a fast-paced environment.

Posted 7/21/2026full-timeBroomfield • Colorado • 🇺🇸 United StatesSenior💰 $34 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in VoIP, SIP, and IP Networking, with a strong focus on troubleshooting complex technical support issues. Proficient in customer service and communication, ensuring effective collaboration with internal and external stakeholders.

Highest-signal resume keywords

VoIP ExpertiseIP Networking KnowledgeCustomer Service SkillsTroubleshooting SkillsTechnical Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IP NetworkingVoIPSIPTroubleshootingStructured CablingCable TerminationCircuit TestingLANsWANsCISCO Switches

Soft Skills

Customer ServiceCommunicationAttention to DetailOrganizational SkillsProblem-Solving

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointWire SharkSNMPSyslog

Certifications & Qualifications

Electronic Technician DiplomaTelecommunication Technician Diploma

Industry Keywords

Network Operating CenterCentral Office EquipmentActive DirectoryDHCPDNSPOTST1PR1CAMA

Tech Stack

Tools & technologies

DNSVoIP

About the role

Key responsibilities & impact

Support Tier I & II technicians
Create various support procedures and training material, including forms for customers to complete.
Escalate tickets and work with System Engineering, R&D, Product Line Management and other groups to resolve issue.
Communicates resolution to both internal and external customers.
Review and recommend troubleshooting tools for Tier I & II
Participate as the Subject Matter Expert (SME) in scheduled and unscheduled customer meeting.
Communicate minutes and action plan.
Review new system configuration and escalate potential configuration issues.
Perform advanced troubleshooting for complex technical support issues to assist customers in the resolution of support issues with equipment and software.
Provide a high level of expertise on issues related to VoIP, SIP, Network, IP based call delivery issues, and 911 call and data delivery.
Responsible for Beta upgrades.
Required to serve in an on-call rotational schedule for 24x7 escalation support and may also be required to work weekends, evenings, and non-standard work hours as mission needs arise.
Other duties as assigned.

Requirements

What you’ll need

10 Years' + Network Operating Center or Customer Service experience.
Willingness to work on rotating shift (day, evening, night, weekend).
Electronic Technician or Technologist Diploma/Telecommunication Technician.
Strong knowledge and experience of IP Networking.
VoIP and Telephony experience is an asset.
Knowledge of standard equipment used in Central Office and remote sites is an asset.
Networking basics experience in domains, active directory, DHCP, DNS is required.
Familiarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting).
Experience with structured cabling, cable termination and circuit testing (i.e. POTS, T1, PR1, CAMA) is highly desired.
Hands-on experience with LANs, WANs and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired.
Working knowledge of Microsoft Excel, Word, PowerPoint.
Excellent customer service, communication, listening and human relations skills are required to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
Attention to detail, organizational and time management skills are essential to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast-paced environment.
Good problem-solving skills, self-motivation and good judgment.
High level of professionalism, integrity, and proven ability to work unsupervised.
May need to undergo a security background check.
Fluent communication and written skills in English.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Comtech Telecommunications Corp. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1972 📡 Telecommunications 🔒 Cybersecurity 🚀 Aerospace Telecommunications
Cybersecurity
Aerospace Comtech Telecommunications Corp. is a leading provider of advanced communication solutions that span terrestrial and satellite domains. The company focuses on hybridized connectivity for commercial, military, and general aviation aircraft. With a strong commitment to innovation, Comtech offers a wide range of services including emergency call routing, messaging platforms, and GNSS assistance, catering to markets such as defense, public safety, and telecom. Senior Customer Service Technician, Support 🔥 18 minutes ago 🏢 Broomfield – Onsite 💵 $33 - $46 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer DNS VoIP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support Tier I & II technicians
Create various support procedures and training material, including forms for customers to complete.
Escalate tickets and work with System Engineering, R&D, Product Line Management and other groups to resolve issue.
Communicates resolution to both internal and external customers.
Review and recommend troubleshooting tools for Tier I & II
Participate as the Subject Matter Expert (SME) in scheduled and unscheduled customer meeting.
Communicate minutes and action plan.
Review new system configuration and escalate potential configuration issues.
Perform advanced troubleshooting for complex technical support issues to assist customers in the resolution of support issues with equipment and software.
Provide a high level of expertise on issues related to VoIP, SIP, Network, IP based call delivery issues, and 911 call and data delivery.
Responsible for Beta upgrades.
Required to serve in an on-call rotational schedule for 24x7 escalation support and may also be required to work weekends, evenings, and non-standard work hours as mission needs arise.
Other duties as assigned. 🎯 Requirements
10 Years' + Network Operating Center or Customer Service experience.
Willingness to work on rotating shift (day, evening, night, weekend).
Electronic Technician or Technologist Diploma/Telecommunication Technician.
Strong knowledge and experience of IP Networking.
VoIP and Telephony experience is an asset.
Knowledge of standard equipment used in Central Office and remote sites is an asset.
Networking basics experience in domains, active directory, DHCP, DNS is required.
Familiarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting).
Experience with structured cabling, cable termination and circuit testing (i.e. POTS, T1, PR1, CAMA) is highly desired.
Hands-on experience with LANs, WANs and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired.
Working knowledge of Microsoft Excel, Word, PowerPoint.
Excellent customer service, communication, listening and human relations skills are required to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
Attention to detail, organizational and time management skills are essential to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast-paced environment.
Good problem-solving skills, self-motivation and good judgment.
High level of professionalism, integrity, and proven ability to work unsupervised.
May need to undergo a security background check.
Fluent communication and written skills in English. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs