Solutions Engineer

• Own the API & Integrations Platform: Define and steward Nliven's external-facing APIs and integration points- contracts, versioning, authentication and authorization, webhooks and event delivery, idempotency, rate limiting, and observability- so partners and third-party systems can build on us safely and reliably.
• Drive Architectural Modernization: Actively contribute to the decoupling of our monolithic application, designing and implementing new service-oriented architectures that enable independent deployment and team autonomy.
• Elevate Quality and Reliability: Introduce and champion SRE principles, SLOs, and automated quality gates into our development lifecycle to ensure high system reliability- quality is the whole team's responsibility, and you help make that real.
• Be a Force Multiplier for the Team: Serve as a senior technical leader and mentor for engineers, setting technical direction through teaching, reviewing, and pairing rather than top-down mandate.
• Lead Third-Party Integrations: Architect and deliver integrations with external partners (payments, CRM, marketing, identity, partner systems), making them reliable and easy for other engineers to build on.
• Collaborate with Product and Design teams from discovery onward to develop solutions that align with business objectives and deliver high customer value.
• Lead the technical design and architecture of new features and products, making critical decisions about technology stack, system integrations, and architectural patterns.
• Create and maintain comprehensive technical documentation, including system designs, API specifications, and architectural diagrams- with a high bar for external-facing developer documentation.
• Lead and participate in code reviews, ensuring adherence to engineering best practices and supporting our internal open-source model of code stewardship.
• Develop and enforce coding standards, best practices, and design principles across the engineering team.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Troubleshoot performance bottlenecks and optimize system reliability.
• Stay up to date with emerging technologies, evaluating their potential impact and adoption.
• Contribute to architectural discussions and long-term technical roadmaps.
• Solve complex technical challenges related to performance, scalability, and security.

Staff Software Engineer – Partners & Integrations

• Lead a global, multi-layered team. Manage and develop distributed managers and their teams of Sales Engineers and Solutions Consultants across regions. Hire, coach, and retain top technical talent; set clear career paths; and build a culture of technical excellence, curiosity, and customer obsession.
• Own the technical win in pre-sales. Lead the Sales Engineering team to drive pipeline conversion through world-class demos, proofs of concept, technical discovery, and value engineering — consistently earning the technical decision.
• Own the post-sales technical escalation path. Lead the Solutions Consultants team as the technical escalation path for CSMs and the driver of technical cross-sell across our product suite. (Note: with a dedicated Professional Services team being stood up, Solutions Consultants are not expected to own customer onboarding today — though this scope may evolve.)
• Stay hands-on when it counts. Be willing and able to personally jump into a high-stakes customer call and lead it — you set the technical bar by example, not just from the org chart.
• Elevate RFPs and security assessments. Build a scalable, high-quality function for RFPs, security questionnaires, and technical/security assessments — improving accuracy, consistency, and turnaround, and building reusable content that raises win rates.
• Enable and scale the channel. Technically enable partners — training, certification, demo readiness, and deal support — so they can independently represent and implement our product.
• Partner with Enablement. Work with Sales Enablement to design and deliver technical training, certification, demo standards, and competitive playbooks that keep the team and the wider revenue org sharp.
• Be the voice of the customer to Product. Capture field and technical feedback and channel it to Product and Engineering to influence the roadmap.
• Operate as a revenue leader. Contribute to forecasting, capacity planning, and go-to-market strategy with the CRO and revenue leadership team, and define the metrics and processes that make the function measurable and scalable.

Director, Global Solutions Engineering

• Command any room (virtual and in-person).
• Design and deliver professional development sessions.
• Drive engagement through data-driven campaigns.
• Provide responsive support to teachers.
• Build and scale with AI-driven solutions.
• Keep promotional assets compelling and up-to-date.

Adoption Manager – Professional Learning, Solutions Building

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Marketing Solution Architect

• Design and lead enterprise technology solutions across cloud, cybersecurity, networking, server infrastructure, virtualization, and business applications.
• Develop technology roadmaps, governance standards, policies, and best practices aligned with client business objectives.
• Provide strategic guidance to customer executives and IT leadership regarding infrastructure modernization, cloud adoption, security, compliance, and operational excellence.
• Evaluate emerging technologies and industry trends to identify opportunities for innovation, automation, risk reduction, and cost optimization.
• Build and maintain trusted relationships with client executives, IT leadership, and key stakeholders.
• Serve as the primary technical advisor during strategic planning sessions and architecture reviews.
• Lead technical workshops, discovery sessions, and solution presentations.
• Assist clients in making informed technology and investment decisions based on business requirements and long-term goals.
• Effectively manage complex customer situations through negotiation, conflict resolution, and crisis management.
• Lead requirements gathering and technical discovery efforts for managed services and project engagements.
• Create comprehensive architecture diagrams, technical design documents, implementation plans, and operational runbooks.
• Ensure all solutions align with approved Statements of Work, security requirements, and business objectives.
• Provide technical leadership throughout solution implementation, migration, and deployment activities.
• Collaborate with Project Managers to define scope, deliverables, timelines, risk mitigation strategies, and resource requirements.
• Establish architecture standards and ensure adherence throughout project execution.
• Conduct technical design and quality assurance reviews for infrastructure, cloud, security, and application initiatives.
• Identify risks, dependencies, and technical constraints early and provide actionable recommendations.
• Ensure proper change management, documentation, escalation procedures, and operational readiness are followed.
• Mentor engineers, analysts, and technical consultants across the organization.
• Share best practices, technical standards, and lessons learned with delivery teams.
• Provide leadership during large-scale implementations involving multiple technical disciplines.
• Deliver technical training and knowledge transfer sessions to customers and internal teams.
• Partner with Sales and Account Management teams to support solution development and client growth opportunities.
• Participate in technical assessments, client presentations, proposal development, and Statement of Work creation.
• Identify opportunities for service improvement, modernization, cybersecurity enhancements, and operational efficiencies.

Senior Solutions Architect

• Build the reporting infrastructure that Finance and Analytics actually trust (revenue dashboards, margin analysis, accrual reporting, audit trails)
• Design and implement ETL/data pipeline integrations between administer and Vultr's data warehouse, analytics tools, and any external ERP systems
• Create the API surface and event contracts that let downstream systems consume administer data reliably
• Build reconciliation tooling so Finance can verify data integrity without filing JIRA tickets
• Work with the domain engineer to ensure reporting needs shape the data model, not the other way around
• Implement data quality monitoring and alerting for critical financial data pipelines
• Own the schema and contract versioning strategy for administer's integration APIs
• Optimize query performance for financial reporting workloads across large datasets

Senior Software Engineer, ERP Platforms – Integration, Reporting

• customer-focused technical sales professional providing technical information and guidance to the customer
• partner with Account Managers in a pre-sales technical function
• showcase Cisco solutions and provide customer presentations
• perform technical demonstrations, create BoMs, and run proof of concept activities
• consult, influence, and design solutions to allow the customer to meet their desired outcomes
• educate the customer on Cisco differentiation
• align Cisco’s product and services capabilities to customers' business drivers
• leverage an array of Cisco technology, services, and support specialists
• collaborate closely with the Account Manager on account planning activities

Solutions Engineer – US Commercial

• Serve as the technical lead between clients, partners, and our internal teams at Darktrace.
• Deliver value stories to customers based on direct, market-recognized experience.
• Contribute to global sales, POV, and GTM strategy.
• Map technical pain points to business-value ROI that impacts commercial process.
• Support peers as a subject matter expert and impact player.
• Enable those around you on discovery, metrics, and success criteria.
• Key contributor to regional POV strategy and wider technical initiatives or projects outside of the day-to-day SE role.
• Travel regionally to client sites as permitted by health guidelines.

Senior Solutions Engineer

• Support our sales team for custom integration build outs for large merchants.
• Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
• Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
• Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
• Interface directly with customers to collect user requirements and system documentation.
• Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
• Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget.
• Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API.
• Other duties/responsibilities as necessary.

Solutions Architect I

• Develop advanced Autodesk Civil 3D models (surfaces, corridors, grading) and complete civil/site design for roads, drainage, land development, utilities, and stabilization/restoration projects.
• Prepare earthwork calculations, surface models, and QTOs; build accurate existing-condition surfaces using LiDAR, DEMs, survey data, and breaklines.
• Manage coordinate systems, data transformations, and lifecycle data management for survey and client datasets.
• Participate in client meetings, work independently with minimal direction, and coordinate model/data exchange with internal teams and external consultants.
• Create and manage 3D federated models using Autodesk and Bentley tools (Civil 3D, Navisworks, InfraWorks, Bentley iTwin, MicroStation/OpenRoads); perform clash detection and ensure LOD/COBie compliance.
• Develop, update, and enforce BIM/CAD standards; conduct QA/QC reviews; and provide training, mentoring, and workflow guidance across Autodesk and Bentley design platforms.
• Produce visual renderings and sequencing using Autodesk InfraWorks, Navisworks, Twinmotion, or similar visualization tools.
• Perform complex design tasks requiring strong technical judgment, and support field verification or survey activities as needed.
• Prepare labor estimates, scopes of work, technical documentation, and proposal materials.
• Deliver client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud (ACC), Bentley iTwin, and related digital delivery platforms.
• Lead digital integrations and data-flow mapping across Autodesk and Bentley ecosystems, support sales teams with technical discovery and solution development.
• Create training materials, best-practice guides, and serve as a liaison between clients and internal product teams to relay feature needs and feedback.

Technical Solutions Manager – Civil

• Lead the design and development of enterprise-level technical solutions across applications, systems, and infrastructure.
• Translate business and mission needs into technical architectures, ensuring alignment with federal IT strategy, security, and compliance requirements.
• Evaluate, recommend, and implement modern technologies including cloud platforms, COTS/GOTS solutions, and open-source tools.
• Create architectural diagrams, design specifications, and implementation roadmaps.
• Guide full lifecycle solution delivery, including requirements analysis, system design, development, testing, deployment, and sustainment.
• Provide hands-on support in migrating legacy applications to cloud or hybrid environments.
• Ensure compliance with federal cybersecurity, accessibility (Section 508), and records management requirements.
• Collaborate with development, security, and operations teams in Agile/DevSecOps environments.
• Conduct trade-off analyses, proof-of-concepts, and technology assessments to support decision-making.
• Present architecture strategies and technical recommendations to senior federal leadership and oversight bodies.
• Mentor technical teams and provide best practices for system integration, performance optimization, and scalability.

Solutions Architect

• Lead SBD’s involvement in large-scale construction projects from pre-construction planning to project closeout
• Mentor, develop, and manage a team of Project Solution Managers
• Establish and manage sales targets and forecasts, devising strategies to achieve double-digit growth
• Build and maintain direct relationships with end users, contractors, and subcontractors
• Develop and execute comprehensive engagement plans for assigned projects
• Identify new opportunities for SBD to add value and enhance customer satisfaction
• Monitor project progress, manage budgets, and provide regular updates to leadership on project metrics
• Leverage critical business systems to track opportunities and report on performance
• Ensure compliance with safety standards and promote best practices

Regional Project Solutions Manager

• Responsible for designing the end-to-end architecture for the modernized website platform including CMS, cloud infrastructure, integrations, AI capabilities, and security architecture.
• Design website architecture.
• Design cloud infrastructure and integrations.
• Lead migration strategy.
• Define CMS architecture.
• Lead API and iframe integration architecture.
• Ensure scalability and disaster recovery.
• Support future Operations Testing Platform architecture.

Senior Solution Architect

• Assists with developing, monitoring, and maintaining interface connections and data transformations across healthcare systems and applications
• Participates in system analysis, design, configuration, documentation, testing, and integration activities utilizing knowledge of HL7, FHIR, APIs, HIPAA, EMR/EHR systems, and clinical workflows
• Provides technical support during and after implementation activities while developing foundational integration engineering skills
• Assists with the design, development, maintenance, and support of integration engine technologies, HL7 interfaces, Epic Bridges interfaces, FHIR APIs, and related integrations
• Participates in interface lifecycle activities including requirements gathering, testing, upgrades, deployments, and maintenance activities
• Performs basic troubleshooting of interfaces, applications, servers, and integration technologies utilizing logs, debugging tools, and established procedures
• Participates in interface design, unit testing, integration testing, and implementation activities with guidance from senior team members
• Develops working knowledge of assigned applications, integration technologies, development tools, and support processes
• Assists with issue resolution, documentation, change management activities, and project assignments under supervision
• Assists with analysis of client business needs and identification of opportunities to improve interface functionality and operational efficiency
• Supports compliance with HIPAA requirements and accurate transmission of protected health information between systems
• Participates in 24x7 on-call rotation with supervision

Integration Engineer I

• Serve as lead developers on the EisnerAI Platform, designing and implementing the technical architecture
• Ensure seamless integration across the platform's Data Management, Governance, AI, Agents and Application layers
• Drive model evaluation frameworks and post-training optimization for custom LLMs and AI agents
• Design agentic frameworks supporting initiation, execution, state management, logging, and error handling
• Ensure adherence to data governance policies and responsible AI practices

AI Solution Architect

• Lead the design and delivery of cutting-edge digital banking solutions
• Translate business requirements into scalable, secure, and innovative technology architectures
• Work closely with stakeholders, including product managers, engineers, and business leaders, to deliver exceptional customer experiences in the digital banking space
• Define and document end-to-end architecture for digital banking platforms, including mobile banking apps, online banking portals, and backend services
• Ensure solutions align with business goals, compliance standards, and industry best practices
• Partner with business leaders to gather requirements and translate them into technical solutions
• Act as a trusted advisor to clients and internal teams on architectural decisions and technology strategy
• Evaluate emerging technologies and provide recommendations to improve the scalability, performance, and security of digital banking solutions
• Lead the selection of tools, platforms, and frameworks
• Design integration strategies for core banking systems, payment gateways, identity management solutions, and third-party APIs
• Ensure seamless integration across channels to enhance customer experience
• Define architectural principles, design patterns, and coding standards
• Monitor compliance with security, regulatory, and data privacy requirements (e.g., PCI DSS, GDPR)
• May be asked to work some weekends and/or holidays
• May be asked to participate in other activities within the organization not related to the department
• Build and maintain relationships with technology vendors
• Perform project management and participate in strategic planning
• Provide guidance and act as subject matter expert to lesser experienced technology roles
• Perform all other duties as assigned

Senior Solutions Architect – Digital Banking Solutions

• Technical Leader and expert in the Data Center Solutions specialty to develop and govern standardized cooling reference architectures for AI-focused data center deployments.
• Define system-level topology across liquid cooling, air cooling, plant design, and heat rejection strategies.
• Architect integrated solutions that align thermal systems, electrical constraints, controls philosophy, and operational resilience.
• Establish design guardrails, scalability boundaries, and redundancy strategies.
• Support proof-of-concept testing, performance benchmarking, interoperability validation, and technical demonstrations within the Data Center CoE Innovation Lab in San Diego.
• Lead cross-functional architecture reviews across engineering, product, service, and commercial teams.
• Drive techno-economic trade studies balancing performance, reliability, footprint, manufacturability, and cost.
• Define control philosophy and system orchestration standards across plant equipment and distribution systems.
• Incorporate field performance feedback and commissioning lessons into architecture evolution to make improvements to products.
• Support customer-facing technical discussions with hyperscale, enterprise, and colocation stakeholders.
• Contribute to long-term product and platform strategy alignment.
• Engage selectively with external stakeholders to position Daikin solutions early in design cycles.
• Strong ability to articulate both system-level architecture and product-level technical detail in executive and customer-facing settings.
• Sales-aware mindset with the ability to influence customer design decisions and guide solution alignment.
• Excellent communication skills, emotional intelligence, and executive presence in customer and partner interactions.
• Highly collaborative and effective in cross-functional environments, aligned with CoE team culture.
• Ability to travel to the San Diego Innovation Lab, customer sites, partner facilities, and internal meetings as required.

Data Center Solutions Architect

• Lead SBD’s involvement in major North American construction projects, ensuring full engagement from pre-construction planning through project closeout.
• Build and maintain direct relationships with end users, contractors, and subcontractors, understanding their needs and advocating SBD’s solutions.
• Promote and implement SBD’s value-added products and services, customizing solutions to maximize project efficiency, safety, and profitability.
• Oversee SBD’s contributions at all construction phases, coordinating with internal teams to ensure timely product delivery and problem resolution.
• Develop and execute comprehensive engagement plans for each assigned project, aligning SBD resources to project milestones and customer requirements.
• Identify new opportunities for SBD to add value, streamline procedures, and enhance customer satisfaction throughout the project lifecycle.
• Monitor project progress, manage budgets, and provide regular updates to leadership on SBD’s impact and project metrics.

Project Solutions Manager

• Manage and nurture client relationships to ensure client satisfaction and retention.
• Develop and implement customized service strategies and schedules for assigned clients.
• Negotiate contracts and agreements for service enhancements and new services.
• Coordinate and supervise contractor performance, ensuring compliance with client requirements and Company standards.
• Conduct site inspections and quality control evaluations to maintain excellence.
• Handle client inquiries, feedback, and resolve service issues promptly and effectively.
• Maintain accurate client records, service documentation, and contractual agreements.
• Collaborate with sales and operations teams to identify opportunities for account growth.
• Manage procurement and inventory of supplies for client locations.
• Utilize CRM and other software tools to track activities, schedule services, and report on account status.

Facility Solutions Manager, Account Manager

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

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