ServiceNow

• Drive the entire sales cycle from initial customer engagement to closure.
• Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target.
• Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency.
• Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation.
• Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working.
• Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions.
• Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives.
• Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams.
• Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities.
• Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies.
• Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation.
• Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency.
• Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership.
• Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.

ServiceNow, Moveworks Sales Executive

• Own the hands-on technical delivery of Workstream 1 — CMDB Stabilization & Governance (the lead workstream), including: Comprehensive CMDB data-quality assessment and remediation baseline across CI classes and relationship data
• Remediation of ITSM-critical CI classes through data correction, reconciliation, and alignment with HAM/SAM data sources
• Rebuild and alignment of service models for priority business and IT services using CSDM standards and stakeholder validation
• Alignment of CIs to ITSM processes and establishment of a CMDB governance framework
• Lead Workstream 2 — SAM Pro (ITAM) re-deployment, including: Detailed assessment of the failed SAM Pro deployment and analysis of existing SAM architecture, dependencies, and deployment
• A phased SAM implementation plan and re-deploy aligned to stakeholder priorities and CMDB dependencies
• Establishment of SAM governance processes and normalization of software/publisher data against the CMDB
• Support Workstream 3 — ITSM Process Automation & Operational Efficiency, including: Assessment and optimization of incident management workflows, routing logic, SLA configurations, and escalation processes
• Integration of Incident, Problem, and Change Management and evaluation of Integration Hub utilization
• Definition and prioritization of automation use cases and operational efficiency recommendations
• Support Workstream 4 — Platform Governance, including the platform-health dashboard (single-view for leadership with 5 core KPIs), process-owner assignments, and the quarterly OKR framework
• Establish ServiceNow development and configuration standards and hands-on build the most complex components — business rules, script includes, transform maps, IntegrationHub/Flow Designer automations, and Discovery/Service Mapping configuration
• Reconcile CMDB data against HAM/SAM and other authoritative sources and maintain data integrity over time
• Partner with iTech AG Business Process Consultants and the client’s platform owners on process alignment and technical governance
• Participate in Agile / Now Create ceremonies — sprint planning, backlog refinement, demos, and retrospectives — and contribute to technical documentation each sprint
• Lead code and design reviews, enforce ServiceNow platform best practices, and mentor other developers on the engagement
• Support platform upgrades, patching, and performance optimization, and troubleshoot and resolve defects and production support requests
• Operate within the restricted federal environment (Dev/Test cloned from Production, limited Production access) and submit weekly time reporting

Senior ServiceNow ITOM/ITAM Developer

• Build and manage relationships with ServiceNow sales, partner, and solution teams.
• Drive joint opportunity creation and customer engagement activities.
• Position Acceldata as a strategic solution for CMDB data quality and governance challenges.
• Expand existing integrations and joint value propositions across the ServiceNow ecosystem.
• Collaborate with internal sales teams to pursue partner-led opportunities.
• Support joint marketing campaigns, webinars, workshops, and executive engagements.
• Track partner-generated pipeline and revenue metrics.
• Serve as the primary liaison between Acceldata and ServiceNow stakeholders.

ServiceNow Partner Manager

• Design and implement solutions for new application improvements.
• Coordinate integration of ServiceNow modules, APIs, and user interfaces.
• Provide ongoing support and peer reviews throughout sprints.
• Lead investigations into production issues and complete technical tickets.
• Remediate O&M defects and develop solutions for new requirements.
• Ensure successful implementation and maintenance of ServiceNow applications.

Senior ServiceNow Developer

• Design and implement solutions for new application improvements
• Coordinate integration of ServiceNow modules, APIs, and user interfaces
• Provide ongoing support and peer reviews throughout sprints
• Handle investigations into production issues and complete technical tickets
• Remediate O&M defects and develop solutions for new requirements
• Ensure successful implementation and maintenance of ServiceNow applications

ServiceNow Developer

• Under the general direction of the Director of Service Operations, Tools, and Enablement, the Senior ServiceNow System Administrator is responsible for the strategic administration, configuration, support, and continuous improvement of the ServiceNow platform
• Establish a scalable operating model for patching, upgrades, and operational continuity
• Serve as the primary point of contact for ServiceNow-related issues and initiatives, acting as a liaison between internal IT teams, stakeholders, and external vendors
• Provide technical leadership, guidance, and escalation support to developers and business partners
• Ensure solutions are secure, supportable, and aligned with enterprise architecture standards
• Develop and review complex architectures and technical solutions to meet business needs
• Conduct governance, performance monitoring, integration health, and long-term platform scalability

Senior ServiceNow System Administrator

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
• Drive business development in the sector, including supporting the execution of the segment strategy
• Evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities
• Supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
• Drive revenue of all ServiceNow solution offerings across businesses
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

ServiceNow Consultant

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

• Administer and maintain ServiceNow IT Asset Management (ITAM), IT Operations Management (ITOM), Service Catalog, and related platform capabilities.
• Develop comprehensive Standard Operating Procedures (SOPs) for all ITAM and Catalog processes. Conduct mandatory, recurring cross-training sessions with the core internal ServiceNow team to ensure baseline ITAM administration knowledge is established in-house.
• Support purchase order and contract tracking, including record creation, updates, reconciliation, reporting, and data-quality reviews.
• Create, configure, test, publish, and maintain catalog items, record producers, variables, approvals, and fulfillment workflows.
• Manage hardware and software asset records throughout the asset lifecycle, including receiving, inventory, assignment, transfer, refresh, retirement, and disposal.
• Partner with customer stakeholders, process owners, and technical teams to document requirements, prioritize requests, and recommend practical ServiceNow solutions.
• Develop and maintain reports, dashboards, procedures, and administrative documentation.
• Troubleshoot incidents and requests, resolve platform or data issues, and escalate complex technical problems when appropriate.
• Act as the technical bridge between the customer and the core CLOUD CITI ServiceNow team for complex discovery, event management, or integration failures.
• Maintain and validate Configuration Management Database (CMDB) and ITOM-related records using established data standards and governance procedures.
• Analyze configuration item, relationship, event, alert, service, and asset data to identify gaps, duplicates, ownership issues, and reconciliation problems.
• Support service and application owners with data reviews, operational reporting, dashboards, and recurring data-quality metrics.
• Assist with ITOM process documentation, user support, backlog refinement, testing, and coordination of changes to existing capabilities.
• Review existing workflows and operational processes and recommend improvements that strengthen accuracy, traceability, and customer support.

ServiceNow Administrator

• Configure and implement AI Governance and Lifecycle Management capabilities within ServiceNow AI Control Tower.
• Support Risk, Compliance, and Security Management initiatives across the enterprise.
• Implement Discovery and Observability capabilities to provide visibility into AI assets and usage.
• Build governance frameworks, dashboards, and compliance playbooks tailored to enterprise requirements.
• Develop workflows and integrate ServiceNow with enterprise AI assets and platforms.
• Collaborate with both business and technical stakeholders to deliver end-to-end AI governance solutions.

ServiceNow AI Control Tower Consultant

• Serve as a senior process architecture and transformation advisor for business initiatives enabled by the ServiceNow platform.
• Partner with business leaders, process owners, and stakeholders to understand strategic objectives, operational challenges, risks, and desired business outcomes.
• Lead current-state discovery and process assessments, including evaluation of roles, responsibilities, handoffs, decision points, controls, pain points, exceptions, and performance measures.
• Assess process maturity and organizational readiness and help stakeholders establish practical target-state maturity levels and transformation roadmaps.
• Facilitate the design of future-state processes that are simplified, standardized, scalable, measurable, controlled, user-centered, and positioned for automation and AI enablement.
• Challenge the assumption that current-state processes should be replicated in ServiceNow and help stakeholders distinguish between true business requirements, required controls, historical practices, and unnecessary complexity.
• Identify opportunities to eliminate redundant activities, excessive approvals, unclear ownership, manual handoffs, and other barriers to effective and scalable operations.
• Navigate competing stakeholder priorities and facilitate decisions regarding process standardization, ownership, governance, controls, performance measures, and operating models.
• Translate business objectives and future-state process designs into clear business capabilities, functional requirements, and desired outcomes that can be enabled through ServiceNow.
• Partner with ServiceNow Platform Architects and technical teams to translate future-state process designs into scalable platform solutions while maintaining a clear distinction between process architecture and detailed technical architecture.
• Develop process architecture artifacts, including current-state and future-state process maps, value streams, maturity assessments, capability assessments, operating models, and transformation roadmaps.
• Define measurable success criteria to evaluate process effectiveness, automation, adoption, user experience, compliance, and business outcomes.
• Prepare processes for AI and automation by improving standardization, data and knowledge quality, decision logic, governance, ownership, and exception management.
• Evaluate AI and automation opportunities based on business value, process maturity, organizational readiness, risk, and feasibility, prioritizing process simplification before automation.
• Incorporate Organizational Change Management (OCM) into future-state design and partner with business leaders and change, communications, training, and enablement resources to support business readiness and sustained adoption.
• Facilitate executive briefings, stakeholder workshops, process design sessions, maturity assessments, and decision-making forums.
• Collaborate with business analysts and product owners to translate future-state designs into prioritized requirements and provide process guidance throughout Agile/SCRUM delivery.

ServiceNow Architect

• Serve as the end-to-end owner for assigned WSD capabilities, ensuring alignment between business objectives, technology strategy, and execution
• Demonstrate strong technical acumen to effectively partner with engineering, architecture, infrastructure, security, and vendor teams
• Proactively identify delivery, technical, operational, and dependency risks before they impact project timelines or business operations
• Maintain clear visibility into application health, production issues, integration performance, technical debt, and upcoming platform changes
• Drive resolution of complex technical and business challenges by facilitating collaboration across multiple teams
• Provide leadership during incidents, production support events, and major releases, including issue triage, root-cause analysis, prioritization, and communication
• Partner with engineering teams to translate business requirements into scalable, supportable, and secure technical solutions
• Ensure quality through active participation in solution reviews, test planning, validation activities, release readiness assessments, and post-implementation reviews
• Continuously monitor industry trends, ServiceNow platform capabilities, and emerging technologies to identify opportunities for innovation and platform optimization
• Proactively look ahead to roadmap commitments, capacity constraints, dependency risks, compliance requirements, and future business needs rather than reacting to issues after they occur
• Develop and maintain strong relationships with product owners, business stakeholders, technology teams, operations partners, and vendors to ensure successful delivery outcomes
• Champion operational excellence through data-driven decision-making, service metrics, adoption monitoring, and continuous improvement initiatives
• Act as a strategic advisor and product visionary, helping shape future WSD capabilities and workplace technology initiatives while ensuring current operational stability
• Mentor less experienced software engineers
• Collaborate and influence all levels of professionals including managers
• Lead teams to achieve objectives
• Partner with production support and platform engineering teams effectively

Lead Specialty Software Engineer – ServiceNow WSD

• Lead the architectural design, development, and implementation of custom applications and complex workflows within ServiceNow.
• Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components, establishing team standards.
• Champion and establish best practices for leveraging AI tools and large language models (LLMs) to ensure high-quality code and innovation on the platform.
• Pioneer the use of AI-assisted development techniques for generating sophisticated ServiceNow scripts and complex integration payloads.
• Architect and own the configuration of ServiceNow Now Assist features, including designing generative AI Virtual Agent conversations and building Predictive Intelligence models.
• Lead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions via Integration Hub and custom REST/SOAP APIs.
• Define and govern prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses.
• Lead the technical strategy and development of AI-enhanced ITSM capabilities, such as auto-classification of incidents and intelligent ticket routing.
• Mentor and guide mid-level and junior developers, conducting code reviews and fostering a culture of technical excellence.
• Design and implement automated testing strategies using ServiceNow ATF to ensure solution reliability and scalability.
• Serve as the final escalation point for complex platform and integration issues, providing expert troubleshooting.
• Collaborate with stakeholders to define technical strategy and influence the platform roadmap.
• Stay ahead of ServiceNow platform releases and AI/ML landscape changes, driving the adoption of new technologies.

• Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow.
• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
• Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
• Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements.
• Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. • Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation.
• Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin.
• Write unit tests and assist in developing automated test suites using ServiceNow ATF.
• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
• Work on defect resolution, enhancements, and operational support needs.
• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
• Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

Mid-Level ServiceNow Developer

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle.
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function IRM
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

Senior Business Analyst – IRM

• Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Configure, customize, and support Publisher Packs for complex software licensing, including Microsoft, Oracle, and IBM.
• Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.
• Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

• Configure and implement AI Governance and Lifecycle Management within the platform.
• Design governance frameworks, dashboards, and compliance playbooks for enterprise AI governance.
• Develop workflows and integrate the platform with enterprise AI assets and platforms.
• Apply risk, compliance, and security management capabilities in an enterprise context.
• Leverage discovery and observability features to provide visibility into AI assets.
• Partner with cross-functional teams to translate business needs into governance solutions.
• Document and communicate governance requirements, decisions, and outcomes to stakeholders.

Senior ServiceNow AI Governance, Lifecycle Consultant

• Develop custom workflows utilizing modern web technologies
• Configure out of the box workflows and create/maintain custom workflows
• Integrate ServiceNow applications with 3rd party partners
• Rapidly prototype new solutions
• Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms
• Provide strong development and project on-track and on-task and collaborate on an ongoing project
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development
• Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support

• Provide direct leadership and oversight to the ServiceNow Platform Operations team, including administrators, and operational support staff.
• Set clear performance expectations, conduct regular coaching and feedback, and support the professional growth of team members.
• Lead career development planning, skill-building programs, and cross-training to strengthen team capability and resilience.
• Conduct annual performance reviews, contribute to goal setting, and partner with leadership on development planning.
• Identify capacity gaps or performance challenges and provide additional support, mentoring, or corrective action where needed.
• Foster a collaborative, inclusive, and accountable team culture aligned with university values and IT service standards.
• Be a primary operational lead for the ServiceNow platform's core functionality, ensuring execution of daily processes.
• Oversee ticket triage, classification, and resolution across the ServiceNow request, incident, and enhancement queues.
• Conduct ongoing SLA monitoring, performance reporting, and ticket aging analysis to maintain service standards.
• Act as escalation point for complex issues and coordinate with internal and external support teams to lead resolution.
• Manage the end-to-end intake process for platform work requests, from initial business engagement through assignment and execution.
• Collaborate with business units and technical teams to translate stakeholder needs into actionable backlog items.
• Ensure prioritization processes are aligned with university goals, capacity constraints, and platform strategy.
• Partner with leadership to track demand trends and surface important insights to inform resource planning.
• Lead daily SCRUMs and sprint planning meetings, facilitating Agile best practices across the platform operations team.
• Maintain visibility into work in progress, identifying blockers and ensuring understanding on deliverables and timelines.
• Coordinate with developers, administrators, and analysts to balance workloads, manage dependencies, and ensure high-quality execution.
• Support backlog grooming and internal prioritization according to team capacity and our priorities.
• Manage operational schedules for cloning, patching, and other platform maintenance cycles, including communication with impacted teams.
• Support user acceptance testing (UAT) for platform upgrades and major releases, including planning, documentation, and issue tracking.
• Ensure communication between platform users, business SMEs, and developers to ensure readiness for upcoming changes.
• Identify opportunities to reduce manual overhead through automation, standardization, and tooling improvements.
• Promote operational consistency by documenting recurring processes, workflows, and standard operating procedures.
• Partner with platform leadership to evaluate current practices, recommend enhancements, and implement best practices that improve reliability and efficiency.
• Be a operational liaison between internal partners and third-party vendors or Managed Service Providers (MSP).
• Monitor and manage vendor performance, coordinate enhancement cycles, and ensure agreement on contract expectations.
• Communicate platform updates, priorities, and issues to team members and leadership in a timely and professional manner.
• Support vendor onboarding, documentation, and knowledge transfer for external resources.
• Other responsibilities as assigned.

ServiceNow jobs in United States

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