ServiceNow

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• 3rd party integration development (REST, SOAP, mid servers, etc)
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts
• Work independently with customers on implementations and remote services
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as needed
• Participate in SCRUM calls
• Utilize strong written and verbal communication skills
• Stay on time and on task with assigned customer work

ServiceNow Tech Lead

• Own and maintain application records within the ServiceNow CMDB, ensuring data accuracy, completeness, and ongoing integrity
• Track and manage application portfolio details, including ownership, vendor relationships, lifecycle status, and critical system attributes
• Lead periodic data certification and validation processes to support IT hygiene, governance, and compliance requirements
• Partner with application owners, infrastructure teams, and business stakeholders to validate and update application data
• Support risk classification efforts, including assigning sensitivity levels and aligning applications to underlying infrastructure and server environments
• Identify and document application exposures, including hosting models (cloud, on-prem), dependencies, and integration points
• Collaborate with enterprise teams to ensure full visibility and traceability across all applications supporting business operations
• Engage with senior and executive stakeholders to drive enterprise-wide accountability, data ownership, and governance adherence
• Contribute to the continuous improvement of ServiceNow processes, CMDB data quality, and enterprise data governance practices

Senior Technical Program Manager – ServiceNow CMDB, Application Portfolio Management

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
• Drive business development in the sector, including: Supporting the execution of the segment strategy evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
• Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

Delivery Director, ServiceNow

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
• Drive business development in the sector, including: Supporting the execution of the segment strategy evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
• Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

Associate Delivery Director, ServiceNow

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Help translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to other ServiceNow developers.
• Develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical and functional documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities, including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

ServiceNow Developer

• The ServiceNow Shared Service Analyst is responsible for providing broad expertise and hands-on support to the People Services and Operations function and key stakeholders through ServiceNow.
• This role ensures optimization of the ServiceNow technology, including process workflows, case management and the portal experience.
• The incumbent collaborates with cross-functional partners and third-party vendors to support continuous process improvement, metrics and reporting, and special projects in support of Human Resources goals.

Shared Services Systems Analyst – ServiceNow

• Optimize the business functions at USPS
• Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance
• Ensure the platform effectively supports business operations and IT Service Management requirements
• Enhance the customer's operational capabilities and drive efficiency
• Shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals

ServiceNow Administrator – Architect

• Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
• Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
• Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery
• Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress
• Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics
• Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

Senior Organizational Change Management Specialist – ServiceNow, AI

• Own the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiatives
• Define platform governance frameworks, architectural standards, and development guardrails that balance innovation with stability
• Drive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunities
• Partner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflows
• Lead platform licensing strategy, entitlement optimization, and vendor relationship management
• Design and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture)
• Manage release calendar coordination, deployment orchestration, and stakeholder communication across all ServiceNow changes
• Lead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progression
• Ensure platform adherence to SOX controls, audit requirements, and regulatory standards through disciplined SDLC practices

Senior Manager – ServiceNow Platform Architecture, Engineering

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions
• Lead client workshops as process and technical expert
• Escalation point for project team
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Obtain and maintain certifications with associated qualifications
• Maintain expert level certifications
• Identify and communicate opportunities
• Participate in pre-sales cycle as technical expert
• Provide thought leadership to Ahead and our customers
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
• Generate differentiated marketing thought leadership for marketing
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
• Contribute to projects/programs that may address future concepts, products, and technologies
• Drive consensus with customer in solving complex solutions

Principal Technical Consultant – ServiceNow, ITOM

• Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM
• Build and maintain custom ServiceNow functionality using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer / Workflows, Catalog Items, Record Producers, Service Portal / Employee Center
• Implement and optimize integrations using REST/SOAP APIs
• Configure and enhance Employee Center Pro experiences and HR service workflows
• Develop and maintain GRC controls, policy/compliance workflows, and reporting dashboards
• Support SecOps and VR use cases such as vulnerability ingestion, remediation workflows, and security incident management
• Provide technical leadership and mentoring for junior developers and administrators
• Collaborate with platform owners, architects, and business stakeholders to translate requirements into technical solutions
• Ensure adherence to ServiceNow best practices, SDLC processes, and governance standards
• Participate in code reviews, testing, deployment, and production support

Senior ServiceNow Developer

• Create and execute test plans, cases, and scripts for manual and automated testing.
• Validate quality across ServiceNow enhancements, upgrades, and releases.
• Perform functional, regression, integration, and end-to-end testing to ensure readiness.
• Identify, document, track, and resolve defects.
• Work with developers to troubleshoot issues, validate fixes, and retest before closure.
• Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.
• Support testing for ServiceNow upgrades and scheduled releases.
• Work with product owners, developers, and stakeholders to review and understand requirements.
• Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.

Senior Quality Assurance – ServiceNow

• Provide technical oversight and support across all areas of the RTX ServiceNow platform.
• Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards.
• Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead.
• Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce).
• Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations.
• Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform.
• Stay current on ServiceNow platform updates, new features and industry trends.
• Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

Senior ServiceNow Tech Lead

• Administer and configure the ServiceNow platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

ServiceNow System Administrator

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
• Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
• Recommending and delivering solutions that meet customer needs
• Prepare and execute workshops
• Promote process standardization and efficiencies
• Determine and document detailed requirements
• Design process solutions
• Provide advisory and Implementation services and solutions
• Configuration of the platform and applications
• Solution appropriately following ServiceNow Best Practices
• Train, enable, and/or educate the client on the solution
• Provide post go-live support
• Use domain knowledge and understanding of ServiceNow to support customers

ServiceNow Engagement Manager

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
• Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
• Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
• Prepares and executes workshops
• Promotes process standardization and efficiencies
• Determines and documents detailed requirements
• Designs process solutions
• Provides advisory and implementation services and solutions
• Configures the platform and applications
• Trains, enables, and/or educates the client on the solution
• Provides post go-live support
• Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities

• Leads client-facing implementations
• Drives successful delivery across ServiceNow ITOM/ITSM environments
• Owns end-to-end engagement with pre-sales support
• Translates business needs into effective solutions
• Provides advisory and implementation services
• Configures platform and applications according to best practices
• Trains and educates clients on solutions
• Provides post go-live support
• Builds relationships with team members and clients
• Documents detailed requirements

• Shape, create, and maintain the client's ServiceNow platform.
• Collaborate with teams to understand business needs and convert them into technical solutions.
• Lead the customization and development of ServiceNow applications, including Incident Management, Change Management, Problem Management, and Service Catalog.
• Craft and enhance applications using platforms like ServiceNow, SharePoint Online, Power Apps/Power Automate, Salesforce, and Tableau.
• Partner with Product Owners, the Platform Architect, and Business Analysts to strategize optimal implementation approaches.
• Develop, conduct, and document test cases for newly developed functionality.
• Leverage expertise in standard ARL development environment tools, such as Jira and GitLab.
• Undertake tasks related to maintaining business system applications with respect to the Risk Management Framework.
• Manage source code, scripts, diagrams, and documentation for systems under management.
• Lead and mentor a team of ServiceNow Developers.

Mid Level ServiceNow Developer – Active – Secret Clearance

• Develop custom workflows utilizing modern web technologies
• Configure out of the box workflows and create/maintain custom workflows
• Integrate ServiceNow applications with 3rd party partners
• Troubleshoot and resolve problems
• Provide strong development and project on-track and on-task

See all jobs on JobTailor

ServiceNow Tech Lead

Senior Technical Program Manager – ServiceNow CMDB, Application Portfolio Management

Delivery Director, ServiceNow

Associate Delivery Director, ServiceNow

ServiceNow Manager

ServiceNow Developer

Shared Services Systems Analyst – ServiceNow

ServiceNow Administrator – Architect

Senior Organizational Change Management Specialist – ServiceNow, AI

Senior Manager – ServiceNow Platform Architecture, Engineering

Principal Technical Consultant – ServiceNow, ITOM

Senior ServiceNow Developer

Senior Quality Assurance – ServiceNow

Senior ServiceNow Tech Lead

ServiceNow System Administrator

ServiceNow Engagement Manager

ServiceNow Engagement Manager

ServiceNow Engagement Manager

Mid Level ServiceNow Developer – Active – Secret Clearance

Senior ServiceNow Developer