ServiceNow Administrator

Resource Management Concepts, Inc.

ServiceNow Administrator responsible for IT asset management in US Navy environment. Supporting cloud platforms and maintaining ServiceNow capabilities for effective management processes.

Posted 7/22/2026full-timeRemote • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow administration, particularly in IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB) processes. Capable of developing Standard Operating Procedures (SOPs), managing asset lifecycles, and collaborating with stakeholders to enhance operational efficiency.

Highest-signal resume keywords

ServiceNow AdministrationIT Asset Management (ITAM)IT Operations Management (ITOM)ServiceNow Certified System Administrator (CSA)DoD Secret Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Data ModelsWorkflowsReportingTroubleshootingData AnalysisConfiguration Management Database (CMDB)Hardware Asset Management (HAM)Software Asset Management (SAM)IntegrationHubAPIs

Soft Skills

Effective CommunicationStakeholder CollaborationProblem Solving

Tools & Technologies

ServiceNowMID ServersFlow DesignerDiscoveryService Mapping

Certifications & Qualifications

DoD 8140 IAT Level IICompTIA Security+

Industry Keywords

Standard Operating Procedures (SOPs)Asset Lifecycle ManagementData Quality ReviewsOperational ReportingCross-Training

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Administer and maintain ServiceNow IT Asset Management (ITAM), IT Operations Management (ITOM), Service Catalog, and related platform capabilities.
Develop comprehensive Standard Operating Procedures (SOPs) for all ITAM and Catalog processes. Conduct mandatory, recurring cross-training sessions with the core internal ServiceNow team to ensure baseline ITAM administration knowledge is established in-house.
Support purchase order and contract tracking, including record creation, updates, reconciliation, reporting, and data-quality reviews.
Create, configure, test, publish, and maintain catalog items, record producers, variables, approvals, and fulfillment workflows.
Manage hardware and software asset records throughout the asset lifecycle, including receiving, inventory, assignment, transfer, refresh, retirement, and disposal.
Partner with customer stakeholders, process owners, and technical teams to document requirements, prioritize requests, and recommend practical ServiceNow solutions.
Develop and maintain reports, dashboards, procedures, and administrative documentation.
Troubleshoot incidents and requests, resolve platform or data issues, and escalate complex technical problems when appropriate.
Act as the technical bridge between the customer and the core CLOUD CITI ServiceNow team for complex discovery, event management, or integration failures.
Maintain and validate Configuration Management Database (CMDB) and ITOM-related records using established data standards and governance procedures.
Analyze configuration item, relationship, event, alert, service, and asset data to identify gaps, duplicates, ownership issues, and reconciliation problems.
Support service and application owners with data reviews, operational reporting, dashboards, and recurring data-quality metrics.
Assist with ITOM process documentation, user support, backlog refinement, testing, and coordination of changes to existing capabilities.
Review existing workflows and operational processes and recommend improvements that strengthen accuracy, traceability, and customer support.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; relevant experience may be considered in lieu of a degree.
Three or more years of ServiceNow administration, platform analysis, or implementation experience, with hands-on experience supporting ITAM, ITOM, CMDB, Service Catalog, or Asset Management capabilities.
Working knowledge of ServiceNow data models, roles, access controls, workflows, reporting, imports, update sets, and platform administration practices.
Demonstrated SME-level experience architecting and implementing ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) workflows. Must be capable of operating autonomously without senior technical ITAM oversight.
Ability to gather requirements, document processes, analyze data, troubleshoot issues, and communicate effectively with technical and nontechnical stakeholders.
For an engineering-level scope, experience with Discovery, Service Mapping, MID Servers, integrations, scripting, Flow Designer, IntegrationHub, APIs, and CMDB identification and reconciliation is preferred.
ServiceNow Certified System Administrator (CSA) certification is required. ITAM, ITOM, CMDB, Discovery, or Service Mapping implementation certifications are a plus.
Must hold a DoD 8140 IAT Level II baseline certification (e.g., CompTIA Security+) at the time of hire.
Must hold an active Department of Defense (DoD) Secret Security Clearance.

Benefits

Comp & perks

high-quality, low-deductible healthcare plans
pet insurance
competitive 401K package
paid vacation package with 11 paid federal holidays
tuition assistance
certifications