Mid-Level ServiceNow Developer

Accenture Federal Services

Mid-Level ServiceNow Developer supporting application design and development at Accenture Federal Services. Joining a team improving federal government missions through technology and innovation.

Posted 7/20/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $91,300 - $184,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and developing custom applications and workflows within ServiceNow, leveraging AI tools and large language models for enhanced development efficiency. Proficient in integrating AI/ML capabilities and automating processes to improve IT service management.

Highest-signal resume keywords

ServiceNow DevelopmentJavaScript ProficiencyAI/ML IntegrationPrompt EngineeringServiceNow Certified System Administrator

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow DevelopmentJavaScriptScript IncludesBusiness RulesClient ScriptsFlow DesignerREST APIsSOAP APIsAutomated TestingAI/ML Concepts

Soft Skills

Analytical SkillsTroubleshooting SkillsVerbal CommunicationWritten Communication

Tools & Technologies

ServiceNowGitHub CopilotCodexChatGPTClaudeOpenAIAzure OpenAIGoogle GeminiNow AssistPredictive Intelligence

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

ITSMAI-Assisted DevelopmentIntegration HubVirtual AgentAnomaly Detection

Tech Stack

Tools & technologies

AzureITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow.
Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements.
Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models.
Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation.
Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin.
Write unit tests and assist in developing automated test suites using ServiceNow ATF.
Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
Work on defect resolution, enhancements, and operational support needs.
Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

Requirements

What you’ll need

3+ years of software development experience.
2+ years hands-on development experience on the ServiceNow platform.
Strong proficiency with JavaScript and familiarity with ServiceNow's server/client scripting model.
Demonstrated experience using AI coding assistants (GitHub Copilot, Codex, or similar) to accelerate and improve development work.
Working knowledge of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques applicable to the ServiceNow platform.
Hands-on experience with ServiceNow's AI/ML capabilities — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is strongly desired.
Experience with ServiceNow ATF or other automated testing approaches.
Ability to interpret functional requirements and turn them into technical specifications and working features.
Strong verbal and written communication skills.
Excellent analytical and troubleshooting skills.
ServiceNow Certified System Administrator (CSA).
Bachelor's degree in Computer Science or another technical field — or equivalent experience.

Benefits

Comp & perks

You can find more information on benefits here.