Senior Business Analyst – IRM

NewRocket

ServiceNow Senior Business Analyst supporting clients' ServiceNow environments. Documenting requirements and improving internal processes for efficiency.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow implementations, particularly in IRM, with a strong focus on business process architecture for cloud-based platforms. Proficient in stakeholder communication, documentation, and facilitating testing to enhance operational efficiency.

Highest-signal resume keywords

ServiceNow ExpertiseBusiness Process ArchitectureAgile/Scrum MethodologiesFunctional Specification DevelopmentRisk Assessment and Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements DocumentationUser Story DevelopmentImpact AnalysisTest Script WritingWireframe ProductionMock-Up CreationIntegration with ServiceNowSecurity Center ManagementCustom Application DevelopmentDebugging

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem-SolvingRelationship ManagementStakeholder Communication

Tools & Technologies

ServiceNow PlatformCloud-Based Platforms

Industry Keywords

Business AnalystUser Acceptance TestingProcess ImprovementClient EngagementEfficiency Enhancement

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Understand and document business requirements and user stories for ServiceNow implementations.
Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
Own business requirements and agreement of priorities with clients/end users
Conduct impact analysis on existing business process and function IRM
Produce functional specifications, wireframes, and mock-ups for delivery teams
Partner with technical team to conduct demos and show & tells with client end users
Contribute to writing test scripts including acceptance criteria
Facilitate testing/UAT and obtain agreement on priorities with client / end users

Requirements

What you’ll need

5+ years of experience working experience as a Business Analyst
Proven ServiceNow experience with expertise in IRM.
Strong knowledge of business process architecture principles for cloud-based platforms
Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
Understanding of Agile/Scrum methodologies
Strong written and verbal communication skills
Ability to assess and mitigate risk
Strong problem-solving skills; ability to simplify complex situations
Strong relationship management skills with all levels
Good documentation and stakeholder communication skills
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Benefits

Comp & perks

We provide official ServiceNow training so you can achieve multiple certifications
Diverse and inclusive workplace