ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Provide direct leadership and oversight to the ServiceNow Platform Operations team, including administrators, and operational support staff.
• Set clear performance expectations, conduct regular coaching and feedback, and support the professional growth of team members.
• Lead career development planning, skill-building programs, and cross-training to strengthen team capability and resilience.
• Conduct annual performance reviews, contribute to goal setting, and partner with leadership on development planning.
• Identify capacity gaps or performance challenges and provide additional support, mentoring, or corrective action where needed.
• Foster a collaborative, inclusive, and accountable team culture aligned with university values and IT service standards.
• Be a primary operational lead for the ServiceNow platform's core functionality, ensuring execution of daily processes.
• Oversee ticket triage, classification, and resolution across the ServiceNow request, incident, and enhancement queues.
• Conduct ongoing SLA monitoring, performance reporting, and ticket aging analysis to maintain service standards.
• Act as escalation point for complex issues and coordinate with internal and external support teams to lead resolution.
• Manage the end-to-end intake process for platform work requests, from initial business engagement through assignment and execution.
• Collaborate with business units and technical teams to translate stakeholder needs into actionable backlog items.
• Ensure prioritization processes are aligned with university goals, capacity constraints, and platform strategy.
• Partner with leadership to track demand trends and surface important insights to inform resource planning.
• Lead daily SCRUMs and sprint planning meetings, facilitating Agile best practices across the platform operations team.
• Maintain visibility into work in progress, identifying blockers and ensuring understanding on deliverables and timelines.
• Coordinate with developers, administrators, and analysts to balance workloads, manage dependencies, and ensure high-quality execution.
• Support backlog grooming and internal prioritization according to team capacity and our priorities.
• Manage operational schedules for cloning, patching, and other platform maintenance cycles, including communication with impacted teams.
• Support user acceptance testing (UAT) for platform upgrades and major releases, including planning, documentation, and issue tracking.
• Ensure communication between platform users, business SMEs, and developers to ensure readiness for upcoming changes.
• Identify opportunities to reduce manual overhead through automation, standardization, and tooling improvements.
• Promote operational consistency by documenting recurring processes, workflows, and standard operating procedures.
• Partner with platform leadership to evaluate current practices, recommend enhancements, and implement best practices that improve reliability and efficiency.
• Be a operational liaison between internal partners and third-party vendors or Managed Service Providers (MSP).
• Monitor and manage vendor performance, coordinate enhancement cycles, and ensure agreement on contract expectations.
• Communicate platform updates, priorities, and issues to team members and leadership in a timely and professional manner.
• Support vendor onboarding, documentation, and knowledge transfer for external resources.
• Other responsibilities as assigned.

ServiceNow Platform Operations Manager

• Engage in governance and compliance initiatives to streamline business functions
• Analyze intricate issues to develop practical solutions
• Mentor team members to uphold elevated standards
• Build and nurture client relationships through meaningful interactions
• Navigate uncertain situations to deliver quality outcomes
• Utilize risk management frameworks to enhance client processes
• Develop sustainable solutions using GRC technologies
• Maintain professional and technical standards in every engagement

Senior Associate – GRC/IRM ServiceNow Technology Implementation Solutions

• Develop and configure ServiceNow applications and features according to defined requirements.
• Participate in client calls to gather technical requirements and clarify scope.
• Perform scripting (client/server side), form design, flow/workflow creation and data imports as needed.
• Collaborate with Senior Consultants and Technical Leads to deliver complete solutions.
• Document technical work and development stories and adhere to ServiceNow and internal development standards.
• Provide initial troubleshooting and resolve issues in client instances.
• Assist in scoping and estimating works with support from senior team members.
• Contribute to the continual growth and development of the Committed Capacity team.
• Continue learning through certifications, micro-certs, and internal mentorship.

ServiceNow Technical Consultant, Developer

• Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
• Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
• Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
• Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
• Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
• Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
• Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
• Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.

Business Analytics Lead – ServiceNow

• Works with business partners within multiple business units to align technology solutions with business strategies
• Provides advanced technical and consultative support to team members
• Analyzes existing systems and identifies technical or procedural improvements
• Builds relationships with business partners to understand needs
• Develops understanding of complex business processes and functional behaviors of applications
• Captures business and user requirements
• Facilitates scope, discovery, and design sessions
• Aligns IT resources to meet client organization's needs
• Builds roadmaps with business partners and executes stories within sprint timelines

Senior Business Systems Analyst – ServiceNow

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives
• Translate business needs into clear, actionable user stories and acceptance criteria
• Prioritize features and enhancements based on business value, technical feasibility, and user impact
• Serve as the subject matter expert for the ServiceNow platform and applications
• Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions
• Stay current with ServiceNow releases and recommend adoption of new features
• Lead and mentor a scrum team of business analysts, developers, and testers
• Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives)
• Act as the primary liaison between business stakeholders and technical teams
• Ensure timely delivery of high-quality solutions that meet or exceed expectations
• Monitor product performance and user feedback to drive continuous improvement
• Champion best practices in agile development, DevOps, and ITIL processes

ServiceNow Product Owner – BSA Lead

• Provide technical and consultative support on complex technical matters
• Analyze, design, and develop systems based on user specifications
• Manage and resolve issues against ServiceNow applications
• Advise internal teams on process inefficiencies
• Perform routine maintenance to monitor and identify errors
• Maintain platform stability and incorporate best practices
• Develop reporting strategy and maintenance plan for platform-wide reporting

ServiceNow Platform Engineer

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
• Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
• Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
• Prepares and executes workshops
• Promotes process standardization and efficiencies
• Determines and documents detailed requirements
• Designs process solutions
• Provides advisory and implementation services and solutions
• Configures the platform and applications
• Trains, enables, and/or educates the client on the solution
• Provides post go-live support
• Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities

ServiceNow Engagement Manager

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting

• Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action.
• Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope.
• Advise clients on platform behavior, configuration options, and best practices during support interactions.
• Participate in client calls to gather context, clarify scope, and communicate resolution status.
• Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff.
• Maintain accurate records of work completed, including update sets, development stories, and resolution notes.
• Adhere to Sigital development standards and client-specific governance requirements.
• Support knowledge transfer and internal documentation efforts within the Managed Services team.
• Continue professional development through ServiceNow certifications and micro-certifications.

ServiceNow Technical Consultant – Operations

• Ensure stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows
• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript
• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency
• Support ServiceNow environment health across development, test, and production instances
• Perform platform upgrades, patching, and release management activities in alignment with organizational change controls
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages
• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk
• Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes
• Collaborate with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions
• Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives
• Create and maintain technical documentation for configurations, integrations, and platform standards

Senior Software Engineer – ServiceNow Technology Engineer/Platform Engineer

• Lead strategic planning for technical solutions
• Design reliable engineering practices
• Maintain technical documentation
• Develop, configure, and maintain ServiceNow ITSM applications
• Streamline and optimize service delivery processes
• Manage the ServiceNow ITAM applications
• Track and manage IT assets throughout their lifecycle
• Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure
• Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data
• Manage relationships between configuration items and ensure data integrity
• Manage the entire lifecycle of a threat in Security Operations (SecOps)
• Automate the prioritization, grouping, and patching of vulnerabilities

ServiceNow jobs in Ohio

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ServiceNow Developer

ServiceNow Platform Operations Manager

Senior Associate – GRC/IRM ServiceNow Technology Implementation Solutions

ServiceNow Technical Consultant, Developer

Business Analytics Lead – ServiceNow

Senior Business Systems Analyst – ServiceNow

ServiceNow Product Owner – BSA Lead

ServiceNow Platform Engineer

ServiceNow Manager

ServiceNow Engagement Manager

ServiceNow Platform Engineer

ServiceNow Technical Consultant – Operations

Senior Software Engineer – ServiceNow Technology Engineer/Platform Engineer

Staff Engineer II – ServiceNow Developer