ServiceNow Engagement Manager

Myriad360

Engagement Manager managing ServiceNow client-facing implementations and driving successful delivery at Advizex. Leading pre-sales support, solutioning, and project management for client engagements.

Posted 6/9/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
Prepares and executes workshops
Promotes process standardization and efficiencies
Determines and documents detailed requirements
Designs process solutions
Provides advisory and implementation services and solutions
Configures the platform and applications
Trains, enables, and/or educates the client on the solution
Provides post go-live support
Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities

Requirements

What you’ll need

3–5 years of hands-on experience with the ServiceNow platform
Experience leading or guiding ServiceNow implementations using Agile methodologies
Strong experience with ITSM and ITOM
Experience delivering ServiceNow integrations with external systems
Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
Proven ability to manage stakeholders and drive accountability through project completion
Experience working within an Agile delivery model, including requirements gathering, development, and testing
Engagement management experience, including planning, reporting, delivery, and project closure
Strong consultative approach with the ability to communicate business process improvements clearly and effectively
Prior experience working within IT Operations outside of ServiceNow-specific roles
Solid business analysis skills, including translating business needs into technical solutions
Working knowledge of ITIL / ITSM / SACM concepts and best practices
ServiceNow Foundational Certifications (CSA and/or CAD)
ServiceNow Implementation Certifications (CIS)
ServiceNow Sales Accreditations

Benefits

Comp & perks

Company-subsidized medical benefits
Dental and vision coverage offered
17 PTO days
Flexible Work Arrangements
Retirement Savings Plans
Paid Long Term Disability
Basic Life Insurance offered

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITSMITOMAgile methodologiesServiceNow integrationsscriptingconfigurationcustomizationbusiness analysisprocess design

Soft Skills

stakeholder managementaccountabilityconsultative approachcommunicationengagement managementplanningreportingdeliveryproject closureprocess improvement

Certifications

ServiceNow Foundational Certifications (CSA and/or CAD)ServiceNow Implementation Certifications (CIS)ServiceNow Sales Accreditations