Staff Engineer II – ServiceNow Developer

Western Alliance Bank

Staff Engineer II leading ServiceNow development for IT service management at Western Alliance Bank. Responsible for strategic planning, engineering practices and maintaining technical documentation.

Posted 6/3/2026full-timePhoenix • Arizona, Ohio, Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Lead strategic planning for technical solutions
Design reliable engineering practices
Maintain technical documentation
Develop, configure, and maintain ServiceNow ITSM applications
Streamline and optimize service delivery processes
Manage the ServiceNow ITAM applications
Track and manage IT assets throughout their lifecycle
Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure
Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data
Manage relationships between configuration items and ensure data integrity
Manage the entire lifecycle of a threat in Security Operations (SecOps)
Automate the prioritization, grouping, and patching of vulnerabilities

Requirements

What you’ll need

7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field
ServiceNow Certified Application Developer preferred
Bachelor's degree in related field required
Previous leadership experience preferred
ServiceNow Certified System Administrator (CSA) preferred
Certified Application Developer (CAD) preferred
Intermediate to advanced knowledge of general Financial Services or Banking is preferred
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
Advanced ability to see the big picture and align projects with organizational goals
Capable of leading and motivating cross-functional teams
Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
Proficient in governance patterns tied to intake, technical reviews and architectural compliance
Advanced speaking and writing communication skills
May require up to 25% travel.

Benefits

Comp & perks

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow ITSMServiceNow ITAMServiceNow ITOMServiceNow CMDBSecurity Operations (SecOps)vulnerability managementtechnical documentationservice delivery optimizationpipeline developmentAzure DevOps

Soft Skills

leadershipcross-functional team managementproject managementconflict resolutionrisk mitigationcommunicationstrategic planningorganizational alignmentmotivating teamsbig picture thinking

Certifications

ServiceNow Certified Application DeveloperServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)