Senior Software Engineer – ServiceNow Technology Engineer/Platform Engineer

PNC

Software Engineer Sr at PNC designing, developing, and supporting the ServiceNow platform. Collaborating with teams to ensure stable delivery of IT Service Management capabilities.

Posted 6/3/2026full-timePhoenix • Arizona, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $86,250 - $158,125 per yearWebsite

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Hard Skills

ServiceNowJavaScriptRESTSOAPAPIsFlow DesignerCMDBCSDMdata modelingautomation

Soft Skills

collaborationstakeholder engagementcommunicationproblem-solvingorganizational skillsagile methodologytechnical documentationrequirements gatheringservice delivery efficiencyrisk management

Tools & Technologies

ServiceNow platformMID Serverdevelopment environmenttest environmentproduction environmentdashboardsKPI reportingincident managementchange managementservice catalog

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation SpecialistITIL Foundation (v4)

Industry Keywords

IT Service Management (ITSM)IT Operations Management (ITOM)IT Asset Management (ITAM)enterprise workflowsservice data modelsAgileITILservice performancecomplianceservice degradation

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Ensure stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows
Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices
Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management
Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript
Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources
Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity
Enable automation and orchestration to reduce manual effort and improve service delivery efficiency
Support ServiceNow environment health across development, test, and production instances
Perform platform upgrades, patching, and release management activities in alignment with organizational change controls
Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages
Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk
Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes
Collaborate with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions
Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives
Create and maintain technical documentation for configurations, integrations, and platform standards

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)
Typically, 3–8 years of experience working with the ServiceNow platform in an engineering or development role
Hands-on experience developing and supporting the ServiceNow platform
Strong knowledge of ServiceNow scripting (JavaScript, Glide API)
Experience with ITSM and ITOM concepts and enterprise service workflows
Experience with ServiceNow integrations (REST, SOAP, MID Server)
Working knowledge of CMDB, CSDM, and service data models
Familiarity with Agile and ITIL-based service delivery models
Preferred Certifications: ServiceNow Certified System Administrator (CSA) / ServiceNow Certified Application Developer (CAD) / ServiceNow Certified Implementation Specialist (e.g., ITSM, CMDB) / ITIL Foundation (v4 preferred)

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service