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Senior Software Engineer – ServiceNow Technology Engineer/Platform Engineer
PNCSoftware Engineer Sr at PNC designing, developing, and supporting the ServiceNow platform. Collaborating with teams to ensure stable delivery of IT Service Management capabilities.
Posted 6/3/2026full-timePhoenix • Arizona, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $86,250 - $158,125 per yearWebsite
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Ensure stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows
- Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices
- Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management
- Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript
- Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources
- Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity
- Enable automation and orchestration to reduce manual effort and improve service delivery efficiency
- Support ServiceNow environment health across development, test, and production instances
- Perform platform upgrades, patching, and release management activities in alignment with organizational change controls
- Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages
- Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk
- Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes
- Collaborate with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions
- Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives
- Create and maintain technical documentation for configurations, integrations, and platform standards
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)
- Typically, 3–8 years of experience working with the ServiceNow platform in an engineering or development role
- Hands-on experience developing and supporting the ServiceNow platform
- Strong knowledge of ServiceNow scripting (JavaScript, Glide API)
- Experience with ITSM and ITOM concepts and enterprise service workflows
- Experience with ServiceNow integrations (REST, SOAP, MID Server)
- Working knowledge of CMDB, CSDM, and service data models
- Familiarity with Agile and ITIL-based service delivery models
- Preferred Certifications: ServiceNow Certified System Administrator (CSA) / ServiceNow Certified Application Developer (CAD) / ServiceNow Certified Implementation Specialist (e.g., ITSM, CMDB) / ITIL Foundation (v4 preferred)
Benefits
Comp & perks- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
ATS Keywords
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Hard Skills & Tools
ServiceNowJavaScriptRESTSOAPAPIsFlow DesignerCMDBCSDMdata modelingautomation
Soft Skills
collaborationstakeholder engagementcommunicationproblem-solvingorganizational skillsagile methodologytechnical documentationrequirements gatheringservice delivery efficiencyrisk management
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation SpecialistITIL Foundation (v4)