ServiceNow Technical Consultant – Operations

ServiceNow

ServiceNow Technical Consultant managing day-to-day ServiceNow delivery across client accounts. Responsibilities include troubleshooting, advisory support, and light development work.

Posted 6/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action.
Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope.
Advise clients on platform behavior, configuration options, and best practices during support interactions.
Participate in client calls to gather context, clarify scope, and communicate resolution status.
Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff.
Maintain accurate records of work completed, including update sets, development stories, and resolution notes.
Adhere to Sigital development standards and client-specific governance requirements.
Support knowledge transfer and internal documentation efforts within the Managed Services team.
Continue professional development through ServiceNow certifications and micro-certifications.

Requirements

What you’ll need

Minimum 2 years of hands-on ServiceNow experience in a consulting, support, or implementation capacity.
Demonstrated ability to troubleshoot platform issues and advise clients on corrective action.
Familiarity with at least one ServiceNow product area (e.g., ITSM, ITOM, ITAM, CSM).
Familiarity with ServiceNow Agile process.
Certified System Administrator (CSA) – required.
CMDB Foundations and/or CSDM Foundations certification – required.
Additional certifications (CAD, CIS tracks, or micro-certs) are not required but are valued.
Must be a US Citizen residing in the US.

Benefits

Comp & perks

Remote FTE
Healthcare Benefits
401K Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingbusiness rulesclient scriptsUI policiesflowsform designServiceNowAgile processdevelopment storiesupdate sets

Soft Skills

communicationadvisingdocumentationclient interactionproblem-solvingknowledge transfercollaborationclarificationescalationrecord keeping

Certifications

Certified System Administrator (CSA)CMDB FoundationsCSDM FoundationsCADCIS tracksmicro-certifications