ServiceNow

Product Manager

• Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Think strategically, learn fast and communicate with impact.
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

Associate Inbound Product Manager

• Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control.
• Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources.
• Managed fixed-fee and variable priced engagements within contractional constraints.
• Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
• Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs.
• Manage the client relationships with an emphasis on client satisfaction.
• Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM.
• Help drive Sigital project management and implementation delivery process standardization and improvements.
• Flexibly perform duties during core US business hours and 10% travel as needed for client project activities.
• Coach and mentor project team members and junior team members.

Associate Inbound Product Manager

ServiceNow Engagement Manager – EM