ServiceNow

QA Engineer

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design testing strategies for features
• Create and automate comprehensive test plans
• Support engineering organizations in troubleshooting issues

Associate Software Quality Engineer

• Develop and configure ServiceNow applications and features according to defined requirements.
• Participate in client calls to gather technical requirements and clarify scope.
• Perform scripting (client/server side), form design, flow/workflow creation and data imports as needed.
• Collaborate with Senior Consultants and Technical Leads to deliver complete solutions.
• Document technical work and development stories and adhere to ServiceNow and internal development standards.
• Provide initial troubleshooting and resolve issues in client instances.
• Assist in scoping and estimating works with support from senior team members.
• Contribute to the continual growth and development of the Committed Capacity team.
• Continue learning through certifications, micro-certs, and internal mentorship.

ServiceNow Technical Consultant, Developer

• Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action.
• Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope.
• Advise clients on platform behavior, configuration options, and best practices during support interactions.
• Participate in client calls to gather context, clarify scope, and communicate resolution status.
• Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff.
• Maintain accurate records of work completed, including update sets, development stories, and resolution notes.
• Adhere to Sigital development standards and client-specific governance requirements.
• Support knowledge transfer and internal documentation efforts within the Managed Services team.
• Continue professional development through ServiceNow certifications and micro-certifications.

Associate Software Quality Engineer

ServiceNow Technical Consultant, Developer

ServiceNow Technical Consultant – Operations