Sales Operations Manager

• Develop and manage role-based enablement programs for Account Executives (AEs), Client Delivery Partners, and other sales roles.
• Develop and maintain asynchronous learning content and self-paced learning paths.
• Translate sales processes and methodologies into actionable field tools, templates, and guides.
• Deliver ongoing reinforcement programs using micro-learning, practice exercises, and manager coaching resources.
• Own the enablement content lifecycle from creation through retirement.
• Curate, organize, and maintain: Pitch decks, Proposal resources, Competitive positioning assets.
• Partner with subject matter experts to ensure content remains current and relevant.
• Create tool adoption programs, playbooks, and job aids for sales technologies.
• Lead training and communication plans for new tool releases and enhancements.
• Develop role-specific guidance for CRM, AI-enabled tools, and seller productivity platforms.
• Establish and monitor enablement KPIs related to adoption, proficiency, and business impact.
• Partner with Sales Operations to track enablement metrics within CRM and reporting platforms.
• Use data and feedback to continuously improve enablement programs.

Senior Sales Enablement Specialist

• Establish, document, and continuously improve sales processes and procedures across the full sales cycle, including lead qualification, discovery, product demonstrations, closing, and handoffs between BDRs, SDRs, Account Executives, and Demo Specialists.
• Identify gaps, inefficiencies, and inconsistencies in existing sales processes and implement practical, scalable improvements.
• Collaborate with sales representatives and leadership to capture best practices and translate them into repeatable processes, procedures, and tools.
• Create and maintain clear standard operating procedures, workflows, and supporting documentation to promote consistent execution across the sales organization.
• Act as the primary Zoho CRM subject-matter expert and administrator for the sales team.
• Configure and optimize Zoho CRM, including custom modules, fields, layouts, views, workflows, blueprints, automations, and dashboards.
• Build guided processes within Zoho CRM that help sales representatives follow the appropriate steps at each stage of the sales cycle.
• Establish and enforce standards for pipeline hygiene, CRM usage, data quality, activity tracking, and reporting accuracy.
• Develop dashboards and reports that provide clear visibility into pipeline health, sales activity, conversion rates, sales cycle length, and forecast accuracy.
• Monitor adoption of sales processes, playbooks, and CRM workflows, identifying where additional training, support, or refinement is needed.

• Own and support the sales planning and performance lifecycle, including target setting support, achievement‑to‑plan management, and inputs into forecasting and capacity planning
• Evaluate and manage pipeline health, velocity, and quality, including coverage ratios, stage progression, conversion rates, deal hygiene, and risk identification
• Translate sales strategy into clear activity and execution models that align day‑to‑day sales activity with pipeline generation, deal progression, and revenue outcomes
• Design, maintain, and continuously improve sales performance and pipeline dashboards/heat maps, delivering actionable insights on progress, gaps, risks, and opportunities
• Partner with sales leaders to identify coaching and performance improvement opportunities based on pipeline behavior, deal execution, and performance trends
• Lead sales onboarding, training, and ongoing capability development, including playbooks, frameworks, and best practices focused on execution excellence and pipeline discipline
• Own the sales technology roadmap, acting as the business owner for CRM, sales enablement tools, pipeline management, reporting platforms, and workflow optimization
• Serve as the central representative and voice of Sales for innovation initiatives, workshops, pilots, and cross‑functional programs, consolidating feedback and ensuring sales priorities are clearly represented

Sales Enablement Lead

• Empower customer-facing teams with knowledge, tools, and resources for exceptional customer value delivery.
• Bridge the gap between Product, Product Marketing, and the Post-sales organization to drive user adoption, customer retention, and net revenue retention.
• Build and manage comprehensive onboarding programs for post-sales roles.
• Create role-based learning journeys to accelerate team ramp time and optimize performance.
• Develop and maintain ongoing enablement programs tied directly to product releases and skill gaps.
• Design assessments and readiness checkpoints to validate learning retention.
• Partner with Solutions, Product, Support, and Education teams to maintain enablement materials.
• Organize and maintain enablement content across various learning management systems.
• Build reporting and dashboards for leadership visibility on enablement program completion and readiness.

Post-Sales Enablement Manager

• Lead end-to-end business enablement initiatives from problem definition to pilot to a national rollout
• Translate sales operational pain points into structured use cases
• Define program scope, milestones, KPIs, and ROI expectations
• Ensure business enablement developed solutions are embedded into existing workflows and adopted at scale
• Independently pull and analyze operational data using Looker, Tableau, or equivalent tools
• Identify common use cases, cost inefficiencies, and behavioral patterns
• Develop analytical reporting and dashboards to guide prioritization and decision-making
• Partner with internal stakeholders with product, marketing, sales and operations
• Clarify business requirements for AI/Automation solutions
• Remove blockers proactively and drive timeline adherence
• Manage ambiguity without requiring constant direction
• Provide executive-ready updates and presentations translating sales enablement outputs into business value
• Track impact against our sales and operational targets
• Anticipate risks and implement mitigation strategies

Senior Strategy Manager, Technical Sales

• Own the day-to-day administration of the commercial pipeline.
• Manage inbound lead routing and assignment.
• Build and administer outbound prospect lists.
• Source, enrich, and maintain targeted prospect databases.
• Maintain HubSpot CRM data quality and pipeline integrity.
• Monitor lead response times and conversion performance.
• Serve as the operational partner to SDRs and Account Executives.
• Produce weekly and monthly sales pipeline reports and dashboards.
• Develop scalable lead generation programs.
• Build targeted outbound campaigns using email, LinkedIn, phone, and other channels.
• Manage email marketing campaigns.
• Coordinate NDAs, MSAs, contracts, and commercial documentation.
• Help increase awareness of our companies within the logistics and international trade industry.

Sales Operations and Marketing Specialist

• Own the full sales tech stack end-to-end — administration, adoption, and roadmap.
• Define utilization and impact metrics for every tool; make rationalization calls and lead implementations in partnership with Revenue Systems.
• Drive adoption across the sales team through enablement and change reinforcement.
• Identify and deploy AI-powered workflows that improve rep productivity, pipeline quality, and sales cycle efficiency.
• Build ROI expectations before deploying AI tools and measure impact after.
• Directly manage the HubSpot Admin, setting priorities and ensuring platform governance.
• Maintain data integrity across platforms with HubSpot as the commercial system of record.
• Partner with Sales leadership to translate strategy into operational plans.
• Build and maintain reporting and dashboards that leadership relies on, with clear visibility into pipeline health.
• Surpass leading indicators of revenue performance and flag risks or opportunities before they show up in the numbers.
• Lead the operational response when processes, tools, or motions change.

• Sit in the calls — live and recorded — and find exactly where deals are being lost.
• Rewrite the copy, scripts, and sequences that aren't converting, and prove the new version works.
• A/B test sales emails, call openers, demo pitches, and tactics like personalized video — keep the winners, kill the losers.
• Build and tune outbound cadences so reps follow up at the right time, on the right channel, with the right message.
• Coach reps one-on-one on real calls and build the objection-handling playbook for our market — then drill it until it's reflexive.
• Produce a video training series and self-serve modules with assessments, so new reps ramp fast and tenured reps keep sharpening.

Sales Enablement Trainer

• Generate recurring revenue reports and pipeline metrics to measure performance against sales targets and business objectives.
• Develop, maintain, and enhance interactive dashboards to visualize sales performance, pipeline health, and key business metrics for senior leadership.
• Utilize data visualization tools to deliver meaningful insights that support strategic decision-making.
• Conduct regular pipeline reviews and cleanup activities to ensure data accuracy, consistency, and relevance.
• Prepare and maintain weekly sales and billing forecasts.
• Support the development of sales forecasts, budgets, and business plans through data-driven analysis and insights.
• Collaborate with Sales and Finance teams to align forecasts with organizational goals and objectives.
• Administer and maintain the Salesforce CRM platform, ensuring data integrity and system effectiveness.
• Troubleshoot system issues and coordinate with vendors or internal stakeholders to implement solutions.
• Identify, recommend, and implement CRM enhancements and process improvements.
• Develop and maintain CRM reports and dashboards to monitor sales activities, pipeline performance, and key metrics.
• Evaluate, implement, and manage sales tools and technologies to improve sales efficiency and effectiveness.
• Identify opportunities to streamline sales processes and enhance operational performance.
• Perform other duties as assigned. Work additional hours as required to support business needs.

Sales Operations Analyst

• Lead structured 1:1 coaching sessions using CRM insights and call analytics.
• Review and score calls based on talk ratio, CTA usage, discovery quality, objection handling, and other key sales metrics.
• Document coaching outcomes and track rep progress over time.
• Design and deliver engaging training programs (both live and virtual) for sales reps at all experience levels.
• Build instructional materials such as talk tracks, role-play scenarios, call guides, case studies, videos, and job aids.
• Support onboarding by equipping new hires with the skills, tools, and knowledge to succeed from day one.
• Foster a culture of collaboration through peer coaching, top-call reviews, and best-practice sharing.
• Partner with sales leaders to run recurring enablement sessions during team functions and meetings.
• Assess program comprehension through quizzes, participation tracking, and follow-up coaching.
• Gather feedback through post-training surveys to improve relevance, delivery, and engagement.
• Regularly audit and update enablement content to reflect current priorities and best practices.
• Coordinate the rollout of new sales training and coaching initiatives.
• Support performance evaluations to identify skill gaps and opportunities for growth.
• Collaborate with sales, product, and marketing teams on training for new offerings and methodologies.
• Stay current with industry trends and pursue ongoing professional development.

• Own end-to-end design of curricula aligned to business needs
• Design and facilitate behavioral sales content, coaching programs, and live workshops
• Build productive relationships with stakeholders at all levels
• Facilitate virtual training, webinars, and 'train-the-trainer' sessions
• Assess training needs using data insights and feedback
• Manage learning initiatives with discipline, meeting timelines and quality expectations
• Coach and mentor team members to support skill development and consistency

Senior Learning Specialist, Sales Enablement – Bilingual

• Support sales team with order processing, order follow-up, and contract coordination
• Communicate with customers and internal teams to ensure smooth order execution
• Coordinate shipments, deliveries, and logistics
• Assist with project tracking and cross-functional coordination
• Maintain accurate records, data, and documentation (Excel / Salesforce)
• Handle general administrative and operational support as needed

Bilingual Sales Operations Coordinator – Chinese/English

• Identify bottlenecks and inefficiencies in the sales process and recommend scalable improvements
• Design and document sales workflows, SOPs, and operational best practices
• Maintain data integrity and governance within CRM and sales systems
• Manage the functionality of existing sales tools, and the evaluation and implementation of new tools to improve effectiveness of the sales organization
• Work with Procurement and other stakeholders to manage the contract renewals of tools in our tech stack
• Manage the monthly commission statement review process and ad-hoc commission and sales incentive activities
• Complete the monthly commission audit
• Work cross-functionally with various stakeholders to expedite deal closure
• Collaborate with Sales Coordinators in supporting testing activities for changes released into production environments
• Liaise with Business Systems in logging change requests, backlog prioritization, systems integrations and automation initiatives
• Collaborate with Order Operations to improve efficiencies in the opportunity closed-won process
• Work closely with the Global Revenue Enablement team to develop and deliver training on processes and policies, as well as ongoing enablement to the Sales team
• Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams

• Own day-to-day Salesforce hygiene: maintain accurate opportunity, account, contract, and renewal records.
• Perform routine data cleanup: merge duplicates, correct field values, close stale pipeline, and ensure stage progression reflects reality.
• Build and maintain reports and dashboards for renewal pipeline, forecast visibility, and Sales Ops KPIs.
• Manage basic Salesforce configuration — list views, record types, field updates, and simple flows — escalating complex architecture to the Salesforce agency partner.
• Ensure pricing accuracy, discounting compliance, and correct product/SKU selection.
• Support weekly forecast calls by ensuring pipeline data is accurate, stage-appropriate, and complete before each review cycle.
• Track deal velocity, stage conversion rates, and win/loss trends — surfacing insights to the Sr. Director on a regular cadence.
• Maintain quota tracking and territory assignment data in Salesforce, ensuring RSM records are accurate and current.
• Identify gaps or inconsistencies in the sales process and recommend workflow improvements, template updates, or automation opportunities.
• Support territory planning, annual quota-setting, and GTM model updates as directed by the Sr. Director.
• Support the Sr. Director in building and maintaining the Revenue Conversion Tracker, including data linkage between Salesforce and Finance reporting.
• Serve as the first line of operational support for Regional Sales Managers, answering process questions, resolving Salesforce issues.
• Support RSM onboarding and ongoing Salesforce training to drive adoption and data quality.
• Maintain and update sales collateral, templates, and resource libraries as product, pricing, or process changes occur.
• Serve as the intake coordinator for all inbound RFP and bid opportunities, logging requirements, deadlines, and stakeholder assignments in Salesforce.
• Monitor public procurement platforms (GovSpend, BidNet Direct, Civic IQ, SAM.gov) for relevant bid opportunities and flag proactively to the GTM team.
• Monitor the full renewal pipeline and proactively manage timelines, milestone alerts, and renewal quote delivery.
• Coordinate with RSMs to ensure subscription and maintenance contract renewals are quoted, negotiated, and executed on time.
• Track renewal status, identify at-risk accounts early, and take action to prevent contract or service lapses.

Sales Operations Specialist

• Define and lead the global sales enablement strategy aligned to revenue generation priorities, go-to-market initiatives, and business growth objectives.
• Oversee product and solution enablement across Geotab’s portfolio, ensuring consistent positioning, messaging, and execution across all product areas.
• Establish and oversee a structured, global go-to-market readiness model to ensure Sales is fully prepared ahead of product launches.
• Oversee the development and governance of sales enablement programs including onboarding, product enablement, sales skills, and certification frameworks.
• Partner with Revenue Operations to drive adoption of sales processes, systems, and tools including CRM and AI capabilities.
• Establish and evolve the sales enablement operating model, including intake, prioritization, and roadmap management.
• Define and implement a measurement framework that links enablement activities to business outcomes including pipeline, win rate, and deal velocity.
• Partner closely with Sales Leadership to align enablement priorities to field needs and performance objectives.
• Drive the integration of AI into sales enablement to support personalized learning, content discovery, and in-workflow guidance.

Associate Vice President, Sales Enablement

• Support the design and development of enablement content including training courses, job aids, playbooks, and certifications
• Assist in facilitation and coordination of live and virtual training sessions
• Help maintain and organize the content library across our CRM and LMS, keeping materials current and easy to find
• Contribute to product enablement by translating product updates into sales-ready materials in partnership with PMM
• Assist with program logistics for onboarding, certifications, and the annual training calendar
• Collect and organize field feedback to support continuous improvement of content and programs
• Track and report on enablement activity, completion rates, and program engagement
• This role is primarily focused on SDR training and development.

Sales Operations Manager jobs in Canada

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Senior Sales Enablement Specialist

Sales Operations Manager

Sales Enablement Lead

Post-Sales Enablement Manager

Senior Strategy Manager, Technical Sales

Sales Operations and Marketing Specialist

Sales Operations Manager

Sales Enablement Trainer

Sales Operations Analyst

Sales Enablement Trainer

Senior Learning Specialist, Sales Enablement – Bilingual

Bilingual Sales Operations Coordinator – Chinese/English

Sales Operations Analyst

Sales Operations Specialist

Associate Vice President, Sales Enablement

Sales Enablement Specialist