Sales Operations Manager

• Identify bottlenecks and inefficiencies in the sales process and recommend scalable improvements
• Design and document sales workflows, SOPs, and operational best practices
• Maintain data integrity and governance within CRM and sales systems
• Manage the functionality of existing sales tools, and the evaluation and implementation of new tools to improve effectiveness of the sales organization
• Work with Procurement and other stakeholders to manage the contract renewals of tools in our tech stack
• Manage the monthly commission statement review process and ad-hoc commission and sales incentive activities
• Complete the monthly commission audit
• Work cross-functionally with various stakeholders to expedite deal closure
• Collaborate with Sales Coordinators in supporting testing activities for changes released into production environments
• Liaise with Business Systems in logging change requests, backlog prioritization, systems integrations and automation initiatives
• Collaborate with Order Operations to improve efficiencies in the opportunity closed-won process
• Work closely with the Global Revenue Enablement team to develop and deliver training on processes and policies, as well as ongoing enablement to the Sales team
• Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams

Sales Operations Analyst

• Own day-to-day Salesforce hygiene: maintain accurate opportunity, account, contract, and renewal records.
• Perform routine data cleanup: merge duplicates, correct field values, close stale pipeline, and ensure stage progression reflects reality.
• Build and maintain reports and dashboards for renewal pipeline, forecast visibility, and Sales Ops KPIs.
• Manage basic Salesforce configuration — list views, record types, field updates, and simple flows — escalating complex architecture to the Salesforce agency partner.
• Ensure pricing accuracy, discounting compliance, and correct product/SKU selection.
• Support weekly forecast calls by ensuring pipeline data is accurate, stage-appropriate, and complete before each review cycle.
• Track deal velocity, stage conversion rates, and win/loss trends — surfacing insights to the Sr. Director on a regular cadence.
• Maintain quota tracking and territory assignment data in Salesforce, ensuring RSM records are accurate and current.
• Identify gaps or inconsistencies in the sales process and recommend workflow improvements, template updates, or automation opportunities.
• Support territory planning, annual quota-setting, and GTM model updates as directed by the Sr. Director.
• Support the Sr. Director in building and maintaining the Revenue Conversion Tracker, including data linkage between Salesforce and Finance reporting.
• Serve as the first line of operational support for Regional Sales Managers, answering process questions, resolving Salesforce issues.
• Support RSM onboarding and ongoing Salesforce training to drive adoption and data quality.
• Maintain and update sales collateral, templates, and resource libraries as product, pricing, or process changes occur.
• Serve as the intake coordinator for all inbound RFP and bid opportunities, logging requirements, deadlines, and stakeholder assignments in Salesforce.
• Monitor public procurement platforms (GovSpend, BidNet Direct, Civic IQ, SAM.gov) for relevant bid opportunities and flag proactively to the GTM team.
• Monitor the full renewal pipeline and proactively manage timelines, milestone alerts, and renewal quote delivery.
• Coordinate with RSMs to ensure subscription and maintenance contract renewals are quoted, negotiated, and executed on time.
• Track renewal status, identify at-risk accounts early, and take action to prevent contract or service lapses.

Sales Operations Specialist

• Define and lead the global sales enablement strategy aligned to revenue generation priorities, go-to-market initiatives, and business growth objectives.
• Oversee product and solution enablement across Geotab’s portfolio, ensuring consistent positioning, messaging, and execution across all product areas.
• Establish and oversee a structured, global go-to-market readiness model to ensure Sales is fully prepared ahead of product launches.
• Oversee the development and governance of sales enablement programs including onboarding, product enablement, sales skills, and certification frameworks.
• Partner with Revenue Operations to drive adoption of sales processes, systems, and tools including CRM and AI capabilities.
• Establish and evolve the sales enablement operating model, including intake, prioritization, and roadmap management.
• Define and implement a measurement framework that links enablement activities to business outcomes including pipeline, win rate, and deal velocity.
• Partner closely with Sales Leadership to align enablement priorities to field needs and performance objectives.
• Drive the integration of AI into sales enablement to support personalized learning, content discovery, and in-workflow guidance.

Associate Vice President, Sales Enablement

• Support the design and development of enablement content including training courses, job aids, playbooks, and certifications
• Assist in facilitation and coordination of live and virtual training sessions
• Help maintain and organize the content library across our CRM and LMS, keeping materials current and easy to find
• Contribute to product enablement by translating product updates into sales-ready materials in partnership with PMM
• Assist with program logistics for onboarding, certifications, and the annual training calendar
• Collect and organize field feedback to support continuous improvement of content and programs
• Track and report on enablement activity, completion rates, and program engagement
• This role is primarily focused on SDR training and development.

Sales Enablement Specialist

• Maintaining relationships with prospective and existing Direct Investing partners, clients, and internal stakeholders to support business development, onboarding, and ongoing engagement
• Supporting the execution of business processes by understanding partner and client needs, coordinating tailored follow-ups, and helping advance opportunities through the pipeline
• Developing and executing client-facing and partner-facing communications, including outreach materials, updates and coordinated messaging
• Planning and coordinating client and partner events/meetings, including logistics, invitations, follow-ups and post-event reporting
• Scheduling and managing large group meetings, including strategic client meetings, for the Strategic Partnerships and High Priority Client teams
• Supporting Relationship Directors on partner onboarding requests and escalations
• Collaborating closely with sales leadership and other functional partners (e.g marketing) to improve go-to-market execution, partner engagement, and results
• Supporting sales prospecting efforts by identifying, researching and qualifying new opportunities

National Sales Enablement and Partnership Coordinator

• As a Senior Sales Operations Analyst, you will serve as the analytical and operational backbone of the Canadian go-to-market function.
• You will play a vital role in enabling the team to perform at their best by synthesising data, insights, and operational rigour across the sales engine.
• This involves proactive forecasting of metrics, quota deployment aligned with business objectives, and maintaining internal systems at peak efficiency to drive meaningful growth for our small business community.
• You will act as a strategic partner to sales leadership, translating complex commercial questions into clear, evidenced recommendations rather than just raw numbers.
• By owning data accuracy in Salesforce and designing sophisticated SQL models, you will ensure the business has a single, reliable version of the truth to inform critical decision-making and territory strategy.
• You will join the Canada Sales Operations team, working closely with the Sales Operations Manager and the wider global GTM Operations group.

Senior Sales Operations Analyst

• Segment-Centric operational improvement projects: Identify gaps and inefficiencies in our sales processes then define and scope requirements to solve for increased revenue, improved salesforce efficiency, and scaling our business effectively
• Ongoing White Space Reporting I.e. Plan Upgrades Business Unit Reporting: Net MRR Pipeline Reporting and Inspection
• Territory Revival Incoming Whitespace from Core Funnel
• Pricing Updates with legacy plans
• Manage Segment Offers Processing and Tracking
• CSQL/ CQL Reporting Workflows
• Attend and participate in forecast meetings supporting Sales Leadership in the weekly roll-up of their forecast
• Optimize the configuration and adoption of our Sales Organization’s tech stack (Gong, SalesLoft, and Chili Piper) and provide support for documentation and training.
• Collaborate cross-functionally on go-to-market initiatives with other departments (Revenue Enablement, Marketing, Product, Sales).
• Partner and support multiple business stakeholders (legal, finance, marketing) to roadmap and develop operational best practices.
• Subject matter expert on various Sales functions, teams, and processes.
• Prioritize and support ad hoc requests and troubleshooting.
• Other duties as required.

Channel Sales Operations Specialist

• Enablement Strategy & Program Ownership
• Design and own the Appspace sales enablement roadmap, aligned to pipeline, win rate, and ramp time goals
• Establish and run a regular enablement cadence: onboarding programs, ongoing training, deal clinics, and competitive review sessions
• Define success metrics for enablement (ramp time, deal velocity, win rate by segment, content usage) and report out to Sales and Marketing leadership
• Partner with Sales Leadership to identify skill gaps and translate them into structured learning programs
• Content Development & Management
• Build and maintain a centralized, well-organized sales content library — pitch decks, discovery guides, objection handling frameworks, ROI tools, and competitive battlecards
• Translate complex product capabilities and positioning (developed by Product Marketing) into compelling, rep-friendly sales narratives and talk tracks
• Create role-specific content for different sales motions: new logo acquisition, expansion/upsell, enterprise deals, and channel/partner sales
• Audit existing content inherited from Product Marketing; rationalize, refresh, and retire to ensure reps are using current, accurate materials
• Own the sales content management system and governance, tagging, analytics, and adoption
• Onboarding & Ramp Programs
• Collaborate with sales leadership to redesign sales onboarding for new AEs, SDRs, and SEs — targeting a measurable reduction in time-to-first-deal
• Build structured paths covering product knowledge, sales methodology, competitive landscape, and value-based selling
• Develop a manager enablement track to ensure frontline managers are coaching to consistent methodology and playbooks
• Sales Process & Methodology
• Embed and reinforce a consistent sales methodology (e.g., MEDDIC/MEDDPICC, Challenger, Command of the Message) across the sales organization
• Build deal qualification and progression frameworks that align to Appspace's ICP and buying committee dynamics
• Partner with Revenue Operations to align enablement programs to CRM stage definitions and pipeline inspection processes
• Leverage win/loss analysis to identify coaching opportunities and inform content priorities
• Competitive Intelligence & Readiness
• Own distribution and knowledge verification of competitive enablement, leveraging up-to-date battlecards and competitive positioning for key competitors
• Work with Product Marketing to rapidly disseminate competitive intelligence when market dynamics shift
• Train reps on how to navigate competitive objections and position Appspace's differentiation confidently
• Product Launch & Campaign Readiness
• Lead field readiness for new product launches, packaging changes, and pricing updates — ensuring reps can speak to new capabilities on day one
• Partner with Demand Generation to align on campaign messaging and ensure sales can follow up with consistency
• Build and maintain updated talk tracks, email templates, objection handling, and customer-facing collateral to support new product and feature launches
• Cross-Functional Collaboration
• Serve as the primary liaison between Sales and Marketing — translating field feedback into product marketing and campaign inputs
• Work with Customer Success to leverage customer stories, use cases, and expansion motions as sales assets
• Partner with RevOps on tooling, workflow automation, and data that supports rep productivity and enablement effectiveness

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