Sales Engineer

• Senior professional responsible for defining, governing, and evolving the architecture of contact center solutions based on Genesys platforms.
• Acts as a technical reference and strategic leader for omnichannel customer service environments.
• The role involves technical leadership of projects, architectural decision-making, interfacing with business and technology areas, and ensuring scalability, high availability, security, and alignment with customer experience strategies.
• Define, review, and evolve solution architectures using Genesys Cloud CX or Genesys Engage platforms.
• Serve as the technical lead and focal point for contact center architectural decisions.
• Lead implementation, migration, modernization, and evolution projects for customer service environments.
• Design integration architectures between Genesys and corporate systems (CRM, IVR, legacy systems, APIs, and databases).
• Translate strategic demands and business requirements into scalable, resilient technical solutions.
• Support and guide development, operations, and vendor teams.
• Ensure high availability, performance, security, and operational continuity of services.
• Participate in capacity planning, cloud architecture, and scalability strategies.
• Conduct technical reviews, architectural governance, and definition of standards.
• Support management in prioritizing technology initiatives related to customer service.
• Work on resolving critical incidents and highly complex problems.
• Lead digital transformation initiatives in customer service.
• Produce and maintain technical and architectural documentation.

Solutions Architect, Genesys

• Analisar arquitetura de aplicações, entendendo o negócio do cliente, visando sempre oferecer novas soluções, melhores práticas em nuvem, redução de custo, e otimização de performance.
• Analisar os módulos e componentes para o desenvolvimento bem como os seus requisitos, visando encontrar ou apresentar uma arquitetura que satisfaça as necessidades da aplicação.
• Elaborar modelo de desempenho, considerando os requisitos de qualidade de serviços, o volume de processamento esperado e os objetivos de desempenho exigidos pela aplicação.
• Contribuir com o desenvolvimento de novos conceitos e melhorar as práticas existentes.
• Desenvolver infraestruturas que gerem maior confiabilidade e desempenho, bem como o menor custo e que venham a atender as necessidades dos clientes.
• Propor formas de arquiteturas que ofereçam recursos tanto para aumentar a produtividade do desenvolvedor, quanto para melhorar a qualidade do sistema e aplicação a serem desenvolvidos.
• Definir soluções para exigências funcionais e não-funcionais.
• Atuar na criação e configuração de Pipelines de testes de performance utilizando ferramentas como Jenkins, Azure Devops e outros.

Arquiteto de Soluções

• Work alongside the commercial team and stakeholders
• Analyze and structure solutions
• Define and detail project scopes
• Monitor and validate deliverables
• Serve as a connection between departments

AI/ML Solutions Architect

• Partner with Account Executives throughout the sales cycle
• Lead technical discovery sessions with prospects
• Deliver customized demos aligned to customer use cases
• Design and execute POVs with clear success criteria
• Handle technical objections and security-related questions
• Support RFP/RFI processes and security due diligence
• Build reusable demo assets, templates, and talk tracks
• Collaborate with Product and Engineering teams to share customer feedback
• Ensure smooth handoff to implementation and Customer Success teams

Senior Sales Engineer – Cybersecurity

• Definir, documentar e evoluir a arquitetura de sistemas e soluções da organização;
• Projetar soluções técnicas alinhadas às necessidades de negócio e às diretrizes corporativas;
• Atuar como referência técnica para times de desenvolvimento, especialmente em soluções baseadas em C#/.NET;
• Realizar revisões arquiteturais e apoiar revisões técnicas de código (code review em nível estrutural);
• Garantir escalabilidade, performance, segurança e resiliência das soluções implementadas;
• Definir padrões de desenvolvimento e boas práticas para aplicações em C# e ecossistema .NET;
• Apoiar decisões sobre frameworks, bibliotecas e ferramentas do stack Microsoft;
• Conduzir provas de conceito (POCs) e análises de viabilidade técnica;
• Apoiar projetos de modernização de aplicações legadas em C# para arquiteturas modernas (ex.: microsserviços e cloud);
• Trabalhar em conjunto com áreas de segurança, dados e governança para garantir conformidade;
• Elaborar documentação técnica e diagramas de arquitetura (lógica, física e integração);
• Apoiar estimativas técnicas e planejamento de projetos estratégicos;
• Identificar riscos técnicos e propor planos de mitigação.

• Define architectures (microservices, cloud, event-driven);
• Translate business requirements into technical solutions;
• Lead systems modernization and digital transformation;
• Support engineering teams and influence stakeholders;
• Ensure scalability, performance, and security.

Solutions Architect

• Atuar como guardião da arquitetura e da operação das integrações SAP
• Assegurar a excelência no desenho arquitetural
• Garantir a confiabilidade, observabilidade, resiliência e evolução contínua do ecossistema de integrações

Arquiteto de soluções

• Apresentações técnico/comerciais: responsável por realizar apresentações técnicas e comerciais das tecnologias e serviços oferecidos pela empresa aos clientes.
• Interação com o cliente: é o ponto de contato técnico entre a empresa e o cliente.
• Apoio à equipe comercial: colabora com a equipe comercial no processo de qualificação de oportunidades.
• Acompanhamento de provas de conceito (PoC): responsável por planejar, coordenar e supervisionar a execução das provas de conceito (PoC).
• Análise mercadológica: deve realizar análises mercadológicas para compreender o ambiente competitivo.
• Entendimento de normas e leis pertinentes à contratação pública: deve compreender as normas e leis que regem a contratação pública.
• Leitura de editais: responsável por realizar a leitura detalhada dos editais de contratação pública.
• Participação de eventos nacionais e (possivelmente) internacionais: representação da empresa em eventos próprios.

Pré-Vendas – Sales Engineer

• Provide customers and partner representatives with in-depth technical product and related solution assistance during pre-sales discussions.
• Support sales productivity by securing the “technical close” in complex solutions and partner with clients and internal customers as the main pre-sales technical interface.
• Work closely with assigned sales reps and territories while they develop leads into actionable sales opportunities.
• Collaborate with assigned salespeople, Professional Services, and Marketing to ensure proposed deals include technical solutions that accurately address customer requirements.
• Participate in web and in-person meetings with partners and end users to provide product demonstrations, discuss technical concepts and product features, and benefits.
• Partner with channel partners and the Sales department and assist in understanding the customer’s business problem and pain point(s), propose the right solution and develop project strategies to ensure a successful solution implementation.
• Evangelize BarTender products and vision (50% BarTender Labeling Solutions/50% BarTender Track & Trace/Retail solutions).
• Gather the information and details about prospective customer business and technical pain, allowing the professional service team to build statements of work.
• Input and update records accurately and manage data in our CRM database on all client interactions, to include technical notes and information to assist the sales process.
• Work in the regional/corporate office during events or other activities as needed.
• Up to 70% travel within the LATAM region/territory including Central and South America, Mexico, and the Caribbean.

Sales Engineer II, LATAM

• Projete e implemente arquiteturas que atendam às necessidades de negócios, garantindo eficiência, escalabilidade e alta disponibilidade em nossos sistemas.
• Projetar e sustentar ecossistemas baseados em microserviços e micro-frontends, garantindo baixo acoplamento e alta coesão.
• Implementar padrões de BFF (Backend for Frontend) para otimizar o consumo de dados por diferentes interfaces.
• Utilizar ACL (Anti-Corruption Layer) para isolar o novo core técnico de sistemas legados.
• Orquestrar e definir soluções em ambientes AWS e Azure, selecionando os serviços mais adequados para cada desafio de negócio.
• Desenhar sistemas resilientes e assíncronos utilizando brokers de mensagens como SQS, SNS, Kafka ou RabbitMQ.
• Definir a estratégia entre bancos relacionais e NoSQL (RDS, Aurora, DynamoDB/CosmosDB).
• Implementar capacidades de busca avançada com Elasticsearch.
• Garantir a escalabilidade da plataforma através de camadas de cache aplicacional e distribuído (Redis).

Arquiteto de Soluções – Software

• Direct responsibility for sales performance, including full territory coverage and deal closure.
• Provide regular feedback to management on the business environment within the assigned territory.
• Identify new business opportunities while maintaining loyalty within the existing customer base.
• Establish and maintain professional relationships at all levels of customer organizations, including engineering, marketing, procurement, and senior management.
• Plan and conduct customer visits and presentations to promote HBK and develop business opportunities.
• Develop strategies to expand HBK’s presence in the automotive, military, machinery, education, energy, and other market segments.
• Maintain strong technical knowledge of HBK’s key products, with the ability to carry out basic hardware and software demonstrations.
• Participate in regional trade shows and conferences to generate new business opportunities.
• Develop and maintain sales forecasts in coordination with the internal sales team.
• Work closely with product marketing to identify key applications where HBK delivers differentiated value.
• Support marketing with application insights and market feedback.
• Record sales activities and opportunities diligently in the CRM system.
• Prospect for and develop new opportunities and contacts through social media, including LinkedIn, and by sharing HBK content.
• Take full responsibility for preparing quotations and commercial proposals using CRM tools and price lists.
• Prepare more detailed proposals based on tender or bid specifications.
• Provide business feedback to the company through reports and forecasts.
• Actively contribute to departmental meetings.
• Participate in promotional and marketing activities within your region.
• Use appropriate hardware, information, and materials to support the sales process.
• Conduct regular visits to prospective and existing customers, generating demand through consultative selling techniques.
• Acquire new customers and support colleagues with product- and technology-specific knowledge, fostering teamwork.
• Work closely with service departments to drive service-related sales activities.
• Provide post-sales support and order follow-up.
• Deliver pre-sales technical support to customers.
• Report monthly expenses using the corporate card.
• Promote HBK events and training programs.
• Work ethically and maintain confidentiality, respecting NDA-protected and other confidential HBK information.
• Provide monthly sales forecasts, ensuring that opportunities are properly recorded and updated in the CRM.
• Engage HBK specialists to support visits to strategic customers requiring specific technical expertise.
• Inform the GCC of items that need replenishment to ensure fast delivery to customers.
• Collaborate proactively with all departments, keeping them informed of customer needs.
• Work ethically, efficiently, and collaboratively, respecting individual and collective values and maintaining a respectful work environment.
• Submit the monthly sales forecast by the first day of each month, including comments on opportunities and strategic or key accounts.
• Submit general reports, such as demo equipment movement and expense reports, within the established deadlines.

Field Sales Engineer

• Enable technical teams across cloud providers, VARs/SIs, and technology partners through workshops, training programs and paths, and hands-on labs. Develop reusable partner assets including reference architectures, demos, and solution playbooks.
• Work with partners and internal teams to design secure cloud-native architectures that incorporate Chainguard into DevOps, platform engineering, and security workflows. Collaborate with product and engineering teams to bring partner integrations to life.
• Co-create partner-led services and offerings that help customers adopt Chainguard solutions. Partner closely with Sales and Partner Managers to identify deals, accelerate the sales cycle, help with adoption, and grow partner-influenced revenue across the company.
• Engage with partner technical leaders and executives to align on technical roadmaps and solution strategies. Broadcast partners' progress to field teams internally and encourage the close collaboration of Chainguard - Partner SEs for maximum joint value proposition and have a strong influence over product direction.
• Run ongoing enablement sessions, workshops, and joint technical activities to ensure partners remain engaged and capable of delivering Chainguard solutions. Initiatives to cultivate strong bonds with new and existing partners.

Senior Partner Sales Engineer

• Desenho de arquiteturas distribuídas (**microserviços e micro-frontends**);
• Implementação de padrões de modernização (**BFF e ACL**);
• Atuação em ambiente **multi-cloud (AWS e Azure);**
• Definição de soluções com **mensageria e eventos** (SQS, SNS, Kafka, RabbitMQ);
• Estratégia de dados (**RDS, Aurora, DynamoDB, CosmosDB, Elasticsearch**);
• Implementação de estratégias de **performance e cache (Redis).**

Arquiteto de Soluções SR

• Act as the technical reference for cybersecurity projects.
• Design solution architectures aligned with client needs and industry best practices.
• Lead and support POCs (Proof of Concept), technical tests and solution validations.
• Analyze RFPs and RFIs to define solutions that will meet client requirements.
• Prepare commercial proposals and calculation memos.
• Support the commercial and pre-sales teams in technical meetings, presentations and proposals.
• Translate business requirements into viable and secure technical solutions.
• Support the delivery team during project transition and technical sustainment.
• Stay up to date on new technologies, trends and threats in information security.

See all jobs on JobTailor

Solutions Architect, Genesys

Arquiteto de Soluções

AI/ML Solutions Architect

Senior Sales Engineer – Cybersecurity

Arquiteto de Soluções

Solutions Architect

Arquiteto de soluções

Pré-Vendas – Sales Engineer

Sales Engineer II, LATAM

Arquiteto de Soluções – Software

Field Sales Engineer

Senior Partner Sales Engineer

Arquiteto de Soluções SR

Cyber Solutions Architect