Revenue Operations

• Owning the solution design for complex projects involving Gong and related tools (especially SFDC, Hubspot, and Clay), considering long-term scalability, business objectives, and user adoption.
• Collaborating on discovery with Sales, Marketing, and Enablement teams to understand how they engage prospects and customers, then architect technical solutions that support those goals.
• Defining and evolving best practices (with an emphasis on AI for automation and scale) around conversation intelligence, activity capture, sales forecasting, sales engagement, coaching workflows, and reporting across the revenue stack.
• Leading integration efforts between Gong and platforms like Salesforce, Slack, HubSpot, Clay, Snowflake, or data warehouses.
• Staying ahead of the curve on Gong features and sales tech trends—serving as a subject matter expert for our internal team and clients.
• Actively participating in up-leveling the team by providing ad hoc and ongoing coaching and mentoring on solutions.

RevOps Architect, Gong

• This position has responsibilities for the accounting for net patient services revenue, primarily from the hospitals and medical group clinics of Intermountain Health.
• Ensures financial accounting and reporting follows U.S. generally accepted accounting principles (U.S. GAAP).
• Maintains a strong system of internal controls.
• Hires, trains, develops and retains competent personnel.
• Provides excellent service to internal stakeholders.
• Manages the day-to-day operations and performance of net revenue accounting processes and procedures.
• Coordinates with Revenue Cycle, Finance, Payer Contracting and Kodiak to maintain accuracy and completeness of revenue valuation.
• Supervises the net revenue department during the month-end close process and prepares or reviews assigned balance sheet account reconciliations.
• Prepares and supports the reporting of monthly net revenue results to the regional finance teams.
• Works closely with accounting managers to ensure net revenue numbers are properly reported each month.
• Reviews all month-end journal entries prepared by the net revenue analysts prior to posting and analyzes results.

Revenue Manager

• Develops and maintains revenue enablement content for learning programs, paths, and certifications across revenue-facing roles (Sales Directors, Account Executives, Account Managers, Customer Success Managers, and Business Development Representatives) remotely.
• Provides subject-matter expertise on content design and delivery to improve the business's revenue training and enablement programs.
• Partner with Enablement, Sales Leadership, Customer Success, Marketing, and Product to regularly assess revenue training content needs, using performance data and observation to identify skill gaps across the team.
• Partner with Revenue Operations to align enablement programs with pipeline, ramp, and retention metrics.
• Listen to customer-facing calls and interactions, providing coaching and feedback to Sales, Customer Success, and Business Development teams to improve performance.
• Lead product launch enablement, including messaging, training, and customer-facing collateral for new product releases, alongside Product Marketing.
• Own Seismic content strategy and administration – platform governance and content library management – partnering with Marketing and Product to ensure consistency and quality across sales and customer-facing collateral (case studies, decks, templates, info sheets, etc.).
• Manage LMS course design, content creation, and compliance – including voiceovers, training materials, certifications and onboarding paths – to make the new-hire learning and on-going training intuitive.

Senior Revenue Enablement Manager

• This position has responsibilities for the accounting for net patient services revenue, primarily from the hospitals (Hospital Billing or HB) and medical group clinics (Physician Billing or PB) of Intermountain Health.
• This position also ensures financial accounting and reporting follows U.S. generally accepted accounting principles (U.S. GAAP); maintains a strong system of internal controls; hires, trains, develops and retains competent personnel; and provides excellent service to internal stakeholders.
• Manages the day-to-day operations and performance of net revenue accounting processes and procedures.
• Manages the inputs, assumptions and outputs of the Kodiak RCA net revenue valuation tool.
• Coordinates with Revenue Cycle, Finance, Payer Contracting and Kodiak to maintain accuracy and completeness of revenue valuation.
• Supervises the net revenue department during the month-end close process and prepares or reviews assigned balance sheet account reconciliations.
• Prepares and supports the reporting of monthly net revenue results to the regional finance teams.
• Works closely with accounting managers to ensure net revenue numbers are properly reported each month.
• Reviews all month-end journal entries prepared by the net revenue analysts prior to posting and analyzes results (including understanding variances to forecast, trend and plan).
• Ensures the net revenue analysts adhere to the month-end processes, timelines, and quality expectations.
• Mentors analysts to produce accurate and timely work.
• Collaborates with reimbursement, revenue cycle, and regional finance teams to develop and support net revenue forecasts and plans.
• Participates in the preparation of operational and capital budgets for hospitals and medical groups.
• Maintains effective and appropriate staffing and staff scheduling to ensure goals are met.
• Promotes staff flexibility and cross-training.
• Provides communication to associates through huddles, staff meetings and other forms of communication to relay updates regarding department updates, organizational activities, financial performance, educational opportunities and interdepartmental activities.
• Supports enterprise initiatives related to net revenue through detailed analysis and execution support.
• Identifies and implements process improvements within net revenue accounting workflows to enhance efficiency, accuracy, and timeliness.

Manager, Revenue Management

• Own the end-to-end revenue recognition process in compliance with ASC 606, ensuring accuracy and timeliness across monthly, quarterly, and annual close
• Prepare and review revenue-related journal entries, accruals, reconciliations, and variance analysis
• Review customer contracts to determine appropriate revenue treatment, partnering with Legal, Sales, and Deal Desk on new and complex deal structures
• Coordinate closely with Billing Operations on revenue cutoff and month-end close, resolving discrepancies between billing and revenue data
• Partner with Financial Systems to ensure accurate transactional data flow between Salesforce and NetSuite, including reviewing approval workflows and data integrity controls
• Work with FP&A to reconcile ARR to recognized revenue, explain variances, and support forecasting
• Own NetSuite ARM configuration and revenue recognition schedules
• Prepare audit-ready documentation and support external auditors on revenue-related requests
• Leverage AI to build automation for establishing scalable revenue accounting processes as the function grows

Revenue Accounting Manager

• 10+ years of progressive experience in Revenue Operations, Sales Operations, Commercial Operations, or Go-to-Market Operations within a B2B SaaS or enterprise software environment.
• 5+ years of leadership experience managing and developing high-performing Revenue Operations or Sales Operations teams.
• Proven success designing and scaling Revenue Operations functions within a global, high-growth organisation.
• Deep expertise across:
• Annual Operating Planning (AOP)
• Revenue planning and forecasting
• Capacity and coverage planning
• Territory and quota design
• Sales compensation planning
• Pipeline management and forecast governance
• Opportunity stage management
• Demand generation funnel analytics
• Customer lifecycle, renewals, and revenue retention processes
• Advanced Salesforce (SFDC) expertise, including CRM optimisation, reporting, automation, and CPQ.
• Demonstrated experience translating complex business requirements into scalable systems and process improvements.
• Exceptional analytical skills with advanced Excel capabilities and experience using business intelligence platforms to generate executive-level insights.
• Strong commercial acumen with the ability to connect operational metrics to business outcomes.
• Outstanding stakeholder management skills, with experience partnering effectively with executive leadership across Sales, Marketing, Customer Success, Finance, Product, and IT.
• Excellent communication, change management, and influencing skills.
• Demonstrated ability to lead organisational change, establish governance, and drive adoption across global teams.

Director Revenue Operations

• Guiding clients by presenting options, discerning trade-offs, and providing recommendations.
• Documenting requirements and workstream plans.
• Rapidly prototyping, testing, building, delivering, and measuring the success of solutions.
• Tracking progress on work while keeping the team and clients up to date.
• Learning and working in different sales and marketing technologies, including Salesforce, Hubspot, Eloqua, Marketo, and related applications.
• Contributing to Go Nimbly’s internal knowledge-base by sharing successes, learnings, problem-solving with others, or leading trainings.
• Managing client relationships.

Senior RevOps Consultant

• Oversee all aspects of the laboratory revenue cycle, billing, and reimbursement operations
• Manage the full end-to-end laboratory revenue cycle including charge capture, claim submission, payment posting, and A/R follow-up
• Supervise and develop a billing team of approximately 40
• Ensure accurate CPT (80000 series) and ICD-10 coding for all laboratory procedures in compliance with payer, Medicare, and Medicaid requirements
• Oversee claim edits, denials, appeals, and reimbursement optimization
• Establish and maintain SOPs, KPIs, and billing workflows to improve accuracy and compliance
• Collaborate with laboratory operations, finance, and IT to resolve billing or system issues
• Prepare RCM performance reports and identify revenue leakage, denial trends, and process improvements

Revenue Cycle Manager, Lab Billing

• Model revenue targets and segment capacity
• Use ICP, whitespace data, and market intelligence to define superior seller territories
• Define the compensation philosophy and design role-specific incentive plans
• Collaborate with teams to develop the GTM Tech Stack Roadmap
• Produce data insights that drive specific territory actions
• Define the standard reporting cadence focusing on critical metrics

Director, GTM Strategy – Revenue Operations

• NetSuite Administration: Manage day-to-day administration of NetSuite from a Sales/Revenue Operations perspective, including configuration and maintenance of fields, workflows, dashboards, roles, and permissions
• System Support & Troubleshooting: Diagnose and resolve system issues, support CPQ functionality, and drive enhancements that improve platform reliability and user experience
• Reporting & Forecasting: Build and maintain reports and dashboards that provide pipeline visibility, support accurate forecasting, and deliver actionable insights to leadership and go-to-market teams
• Lead Routing & Lifecycle Management: Design and manage lead routing logic and lifecycle processes to ensure seamless handoffs between Marketing, Sales, and Customer Success
• Data Integrity: Ensure data accuracy across systems, proactively resolve inconsistencies, and enforce best practices to maintain a single source of truth across the revenue stack
• Process Automation: Identify and implement opportunities to automate manual processes, reducing administrative burden and improving operational efficiency across teams
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Finance, and Product to understand business needs and translate them into scalable system solutions
• Documentation & Enablement: Create and maintain documentation, training resources, and user guides to empower NetSuite users across the organization

Revenue Operations Analyst

• Collaborate closely with sales, finance, legal, and product teams to develop business processes, help negotiate contracts, and facilitate deal approvals.
• Responsible for exemplifying excellent customer service and the company’s core values, culture, policies, and procedures at all times.
• Lead the contract management process, serving as the primary point of contact for deal structuring, pricing, and approval processes.
• Partner with sales teams to develop customized pricing proposals that align with customer needs and maximize revenue potential.
• Analyze deal economics, evaluate risk factors, and provide recommendations to optimize deal terms and profitability.
• Drive deal negotiations, ensuring alignment with company policies, pricing guidelines, and revenue targets.
• Collaborate with finance and legal teams to review contracts, assess legal and financial implications, and mitigate risks.
• Maintain deal tracking and reporting systems to provide visibility into deal pipeline, performance metrics, and revenue forecasting.
• Continuously assess and improve deal desk processes, tools, and methodologies to enhance efficiency and scalability.
• Stay abreast of market trends, competitive dynamics, and industry regulations to inform pricing strategies and deal structures.
• Take ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product.
• Cultivate new business relationships and maintain existing business relationships with customers and partners.

Revenue Operations Contract Manager

• Own and optimize HubSpot and other GTM systems
• Build and maintain dashboards, reporting, and KPI tracking
• Develop forecasting processes and pipeline visibility
• Improve lead routing, territory management, and account ownership rules
• Partner with leadership on revenue planning and performance analysis
• Identify bottlenecks throughout the sales funnel and implement improvements
• Support compensation tracking and commission calculations
• Manage integrations between CRM, marketing automation, sales engagement, and AI tools
• Create and maintain process documentation and sales playbooks
• Drive data hygiene and CRM governance across the organization
• Support onboarding and enablement initiatives for SDRs and AEs

Revenue Operations Manager

• Own analytics execution and insight delivery across the revenue organization
• Ensure the business has clear, trusted data to drive decision-making across Sales, Marketing, and Customer Success
• Partner closely with GTM leadership to define key metrics, build reporting, and translate complex data into actionable insights
• Remain hands-on in building and validating reporting while managing and developing one analyst
• Elevate the quality, consistency, and impact of analytics across the organization
• Report directly to the Senior Director of Business Operations, partnering closely to align on priorities and ensure analytics efforts support broader business strategy

Manager of Analytics – Revenue Operations

• The Head of Revenue Operations for B2B is responsible for the operational integrity and strategic rigor of our sales engine.
• Reporting to the VP of Global Strategy and Operations, you will create the processes, and data-led insights that facilitate revenue growth from the B2B Commercial team.
• Material Improvement in Pipeline Management: Move beyond "reporting the numbers" to active pipeline management. Implement the mechanisms required to improve lead-to-close velocity and overall funnel health.
• Forecast Accuracy & Risk Visibility: Establish a disciplined forecasting pace. Provide leadership with early-warning visibility into revenue risks and upside opportunities through rigorous data validation.
• Sales Process Governance: Establish standardized sales stages and entry/exit criteria. Ensure the global sales team follows a consistent methodology to maintain data integrity and process repeatability.
• Planning: Partner with Sales Leadership and Finance to manage strategic annual planning, including setting sales quotas, designing sales compensation plans, and defining territory and capacity planning.
• B2B Lead for Global RevOps: Act as the primary B2B representative on the global revenue operations team. Ensure all B2B activity and reporting align with broader Commercial and Financial frameworks.
• Alignment: Manage the technical and process connections between Sales, Marketing (Lead Gen/Attribution), and Service (Post-Sales Handoffs/Retention).
• Unified Reporting: Partner with other teams to guarantee a single, accurate view of B2B performance, bridging the gap between raw CRM activity and financial outcomes.
• Roadmap Management: Oversee the B2B sales technology roadmap. Ensure tools are selected and configured to support sales efficiency and outcomes rather than adding administrative burden.
• Systems Onboarding: Define and oversee the new hire onboarding and training curriculum development.
• Change Management: Lead the implementation of new tools and process changes, ensuring high adoption through clear documentation and training.
• Vendor Management: Serve as the primary owner for all B2B sales system vendor relationships (e.g., Salesforce), ensuring value and contract compliance.
• Process Optimization: Identify and remove friction points in the sales cycle that inhibit client lifecycle management, specifically focusing on the handoffs between Marketing to Sales and Sales to Service.
• Leadership: Serve on the Operations Leadership team, and manage the B2B CRM Administrator

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