Representative

• Serve as the senior escalation point for complex, ambiguous, and high-visibility Service Desk issues
• Drive end-to-end resolution of hardware, operating system, application, network, and access issues for a fully remote workforce
• Determine root cause and drive permanent fixes through automation, policy, configuration, or documentation
• Partner with Platform Engineering, Security, and application teams on cross-team issues
• Maintain accurate ticket records for trend analysis, audit evidence, and handoffs
• Administer Microsoft Intune configuration profiles, compliance policies, application packaging and deployment, and Windows Autopilot provisioning
• Administer macOS devices through Intune and maintain Windows/macOS parity
• Administer endpoint patching, including update rings, deployment schedules, exceptions, and failed-device remediation
• Track and remediate endpoint vulnerabilities and report patch compliance
• Manage endpoint security tooling, including antivirus, EDR, disk encryption, and device health attestation
• Coordinate hardware lifecycle and asset management, including procurement, imaging, deployment, refresh planning, inventory, and secure decommissioning
• Administer Microsoft 365 across Exchange Online, Teams, SharePoint, and OneDrive
• Execute employee onboarding and offboarding, including account creation, deactivation, and access provisioning/revocation
• Monitor platform license consumption and identify right-sizing opportunities
• Administer the enterprise AI platform, including user provisioning and seat allocations
• Enable employees adopting AI tooling through onboarding sessions, documentation, and day-to-day guidance
• Support Service Desk Representatives I and II through knowledge sharing and troubleshooting guidance
• Maintain the knowledge base for supported platforms
• Build and maintain PowerShell and Microsoft Graph scripting and automation
• Analyze ticket trends and propose improvements to self-service, deflection, and first-contact resolution
• Follow and help evidence HITRUST and SOC 2 controls, including access reviews, change documentation, and audit requests

Senior IT service desk administrator supporting Net Health’s remote healthcare SaaS workforce

IT Service Desk Representative III

Senior IT service desk administrator supporting Net Health’s healthcare SaaS workforce. Managing endpoints, Microsoft 365, identity, automation, security, and enterprise AI platforms remotely.

• Supervise erection and construction, pre-commissioning, and commissioning of a water treatment plant near Odessa, Texas
• Liaise between design engineering and construction during plant erection
• Provide technical instruction and assistance to customer representatives on installation, operation, calibration, repair, and maintenance
• Manage outside vendors and suppliers to ensure project specifications and performance requirements are met
• Develop Standard Operating Procedures and log sheets for equipment storage, installation, and initial operations
• Develop and execute installation, assembly, and storage plans
• Perform quality inspections of electromechanical and rotating equipment with clients and representatives
• Maintain safety standards during executed work
• Prepare technical reports for customer records and future outages
• Resolve alignment issues and calculate plumb adjustments using plane geometry and chemistry formulas
• Lead or assist customers with electrical and instrumentation requirements supporting commissioning, startup spares, and operating and maintenance practices
• Participate in Customer Factory Acceptance Tests and Control Systems reviews
• Perform on-site programming for water treatment control systems and assist with electrical installation and troubleshooting
• Collaborate with Automation and E&I Leaders on project execution and continuous improvement

Electrical Field Representative supervising water-treatment plant commissioning for ALTEN engineering clients

Electrical Field Representative

Electrical Field Representative supervising construction and commissioning of water-treatment plants for ALTEN Technology USA. Providing electrical, instrumentation, control-system, vendor, and customer support across heavily traveled project sites.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Responsible for inbound and outbound calls related to patient information

Solutions Center Representative – Part Time

Responsible for triaging inbound calls and making outbound calls regarding patient information. Working in a remote role to assist urgent care centers across the U.S.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Healthcare Survey Agents conducting outbound calls for brief surveys

Outbound Survey Representative

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

• Increase commercial revenue by reducing commercial churn
• Identify customers who should be on contract or customers whose contracts are expiring
• Handle and identify Business Solutions opportunities for Business customers
• Assist with customer care for Business customers
• Demonstrate full understanding of current marketing campaigns and products
• Communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Commercial Retention Representative increasing revenue by reducing churn for Vyve Broadband

Commercial Retention Representative

Commercial Retention Representative working with businesses to reduce churn and increase revenue for Vyve Broadband. Responsibilities include customer account management and Salesforce utilization.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

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