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IT Service Desk Representative III
Net HealthSenior IT service desk administrator supporting Net Health’s healthcare SaaS workforce. Managing endpoints, Microsoft 365, identity, automation, security, and enterprise AI platforms remotely.
Posted 8/14/2026full-timeRemote • Pittsburgh • Idaho, Minnesota, Pennsylvania • 🌎 Anywhere in the World, 🇺🇸 United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Intune and Microsoft 365 administration, with a strong focus on endpoint management, security compliance, and automation through PowerShell and Microsoft Graph. Proven ability to resolve complex IT issues and support a remote workforce while maintaining compliance with regulatory standards.
Highest-signal resume keywords
Microsoft Intune AdministrationMicrosoft 365 AdministrationPowerShell ScriptingWindows TroubleshootingEndpoint Security Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft IntuneMicrosoft 365PowerShellMicrosoft GraphWindows AutopilotEndpoint CompliancePatch ManagementMacOS AdministrationNetworking FundamentalsAsset Management
Soft Skills
Clear CommunicationIndependent JudgmentKnowledge Sharing
Tools & Technologies
Exchange OnlineTeamsSharePointOneDriveMDM SolutionsAntivirus ToolsEDR ToolsDevice Health Attestation
Certifications & Qualifications
Technical Degree or Certification
Industry Keywords
HITRUSTSOC 2HIPAAHealthcare EnvironmentRegulated Environment
Tech Stack
Tools & technologiesAzureDNSMacOSOracleSQLSwitchingTableauWordPress
About the role
Key responsibilities & impact- Serve as the senior escalation point for complex, ambiguous, and high-visibility Service Desk issues
- Drive end-to-end resolution of hardware, operating system, application, network, and access issues for a fully remote workforce
- Determine root cause and drive permanent fixes through automation, policy, configuration, or documentation
- Partner with Platform Engineering, Security, and application teams on cross-team issues
- Maintain accurate ticket records for trend analysis, audit evidence, and handoffs
- Administer Microsoft Intune configuration profiles, compliance policies, application packaging and deployment, and Windows Autopilot provisioning
- Administer macOS devices through Intune and maintain Windows/macOS parity
- Administer endpoint patching, including update rings, deployment schedules, exceptions, and failed-device remediation
- Track and remediate endpoint vulnerabilities and report patch compliance
- Manage endpoint security tooling, including antivirus, EDR, disk encryption, and device health attestation
- Coordinate hardware lifecycle and asset management, including procurement, imaging, deployment, refresh planning, inventory, and secure decommissioning
- Administer Microsoft 365 across Exchange Online, Teams, SharePoint, and OneDrive
- Execute employee onboarding and offboarding, including account creation, deactivation, and access provisioning/revocation
- Monitor platform license consumption and identify right-sizing opportunities
- Administer the enterprise AI platform, including user provisioning and seat allocations
- Enable employees adopting AI tooling through onboarding sessions, documentation, and day-to-day guidance
- Support Service Desk Representatives I and II through knowledge sharing and troubleshooting guidance
- Maintain the knowledge base for supported platforms
- Build and maintain PowerShell and Microsoft Graph scripting and automation
- Analyze ticket trends and propose improvements to self-service, deflection, and first-contact resolution
- Follow and help evidence HITRUST and SOC 2 controls, including access reviews, change documentation, and audit requests
Requirements
What you’ll need- High School diploma or GED required
- Technical degree or certification preferred
- Typically 3 to 5 years of related IT support experience with escalation-level responsibility
- Hands-on Microsoft Intune administration, including policy authoring, application deployment, and Autopilot provisioning
- Hands-on Microsoft 365 and Entra ID administration, including identity lifecycle, group and license management, and MFA
- Experience supporting a patching or endpoint compliance program
- Scripting and automation ability with PowerShell and Microsoft Graph
- Expert-level Windows troubleshooting
- Hands-on macOS administration in an MDM environment
- Working MDM knowledge
- Solid networking fundamentals, including DNS, DHCP, VPN, and Wi-Fi
- Clear written and verbal communication and ability to work directly with senior leadership
- Sound independent judgment regarding risk, urgency, and escalation
- Experience supporting a regulated or healthcare environment strongly preferred
- Familiarity with HITRUST, SOC 2, or HIPAA control expectations strongly preferred
- Enterprise AI or emerging technology platform administration is a plus
- Required software experience with Windows 11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Intune, Windows Autopilot, Microsoft Entra ID, conditional access, MFA, PowerShell, Microsoft Graph, endpoint security, patch management, asset management, enterprise service management, ticketing platforms, enterprise AI platforms, and SSO-integrated SaaS applications
Benefits
Comp & perks- Work-from-anywhere environment
- Unlimited PTO
- Comprehensive benefits package
- Employee resource groups
- Casual dress code
- Prioritized employee wellness
- Diversity and inclusion initiatives
- A Voice program
- New hire support
- Career development
- Educational assistance
- Employee referral bonus
- Progressive parental leave