Public Relations

• Establish proactive contact with clients via phone (inbound and outbound), email, and SMS;
• Build a trusting, human, professional, and respectful relationship;
• Assess clients’ financial situations to quickly identify risks and issues;
• Propose and negotiate realistic, sustainable, and tailored payment solutions;
• Raise clients’ awareness of the impacts of their decisions and guide them toward the best options;
• Manage a prioritized caseload effectively with a prevention-focused approach;
• Ensure rigorous follow-up and document every interaction in a compliant manner;
• Apply internal policies and comply with provincial laws and regulations;
• Contribute to the preparation of legal documents when required;
• Meet quality and performance standards;
• Collaborate with an engaged team focused on coaching and continuous improvement.

Financial Delinquency Prevention Advisor

• Receive and ship finished products in the warehouse using various tools and material handling equipment
• Ensure compliance with established standards and health and safety regulations
• Handle, manually lift, stack, load, and unload various products (up to approximately 50 lb)
• Operate material handling equipment (electric pallet jack)
• Prepare orders for shipment using a voice-directed picking system
• Maintain a clean work area at all times
• Participate in inventory control
• Perform any other related duties

Warehouse Associate II

• Develop, refine, and present strategic communications plans aligned with business objectives
• Execute integrated PR strategies for B2B clients across earned and owned channels, from media outreach and press releases to bylines, analyst briefings, and award submissions
• Build and maintain strong media relationships across trade, business, and tech press relevant to our clients' ICPs
• Craft compelling narratives and pitches that earn meaningful coverage in the publications that matter to B2B buyers
• Support executive positioning programs including media training, thought leadership content, podcast placements, speaking opportunities, and bylined articles
• Assist in influencer and practitioner briefing programs, including analyst relations and ICP-aligned creator partnerships
• Contribute to organic social strategy and content as an extension of integrated communications programs, where relevant
• Utilize media and social monitoring tools to track trends, identify emerging issues, and uncover opportunities.
• Track, measure, and report on program performance against defined KPIs, tying PR activity to real business outcomes like share of voice and pipeline influence
• Collaborate cross-functionally with other Directive service lines to ensure communications programs connect to broader client strategy
• Contribute to new business proposals and client presentations as a subject matter expert

PR & Communications Manager

• Provide warm, informed, solution-oriented service to citizens seeking telephone assistance.
• Assist callers by answering questions, processing transactions, or helping them complete transactions on a range of topics.
• Manage calls with discretion and confidentiality at all times.
• Stay up to date with updates and information that will be shared.

Information Representative — Government Services

• Oversee the entire delivery lifecycle across all service lines (eCommerce, PXM, Data & AI, Design, etc.)
• Drive the transition from a time-and-materials model to a fixed-price, outcome-based model.
• Integrate AI into production workflows.
• Define and enforce KPIs that ensure quality and on-time delivery.
• Serve as the point of contact for active client projects and coach Account & Delivery Directors.
• Monitor margins across all projects and proactively identify risks.

Vice-President – Delivery

• Monitor and analyze public perception, media coverage, and stakeholder sentiment to identify potential risks and opportunities.
• Proactively manage and enhance the organization's public image through strategic initiatives and communication campaigns.
• Lead the development and implementation of thought leadership initiatives to establish the organization as a trusted authority.
• Develop and execute strategic media relations plans to secure positive coverage.
• Develop and maintain strong relationships with key media contacts and influencers.
• Serve as the primary point of contact for media inquiries and manage all media interactions.
• Analyze media coverage to assess the effectiveness of media relations outreach.
• Organize and manage press conferences and media events as required.
• Anticipate and mitigate reputational risk across traditional and social media.
• Manage multiple reputational challenges simultaneously with the ability to prioritize and execute appropriately.
• Draft large-scale risk assessments, playbooks, messaging briefings and guidance documents.
• Serve as a lead of the crisis management team, providing strategic communication counsel and support.
• Conduct crisis communication simulations and training to prepare the organization for potential crises.
• Advise senior leaders and key spokespeople in sensitive, high-impact situations.
• Develop and implement stakeholder engagement strategies to build and maintain strong relationships with key stakeholders.
• Represent the organization at industry events, conferences, and other public forums.
• Collaborate with internal teams to ensure alignment and integration of media relations into programs.
• Develop and manage budgets and resources effectively.
• Provide strategic direction and leadership to the media relations and issues management team.
• Foster a collaborative and high-performing team environment.
• Recruit, train, and develop team members to ensure they have the necessary skills and knowledge to achieve their goals.
• Conduct regular performance reviews and provide feedback to team members.
• Mentor and coach team members to enhance their communication and leadership skills.

Senior Manager, Media Relations – Issues Management

• Diriger et développer une équipe performante d’ingénieurs en solutions prévente
• Agir à titre de conseiller technique principal sur des opportunités complexes et à forte valeur
• Traduire les objectifs d’affaires des clients en solutions techniques différenciées et évolutives
• Assumer la responsabilité de la conception de bout en bout : architecture, portée, dimensionnement et modèles de services
• Piloter la stratégie technique pour les appels d’offres (RFP), les opportunités stratégiques et les initiatives d’expansion
• Collaborer avec les équipes des ventes, des finances, de la livraison et avec les partenaires afin d’assurer des solutions précises, viables commercialement et réalisables
• Produire des propositions de haute qualité, des énoncés de travaux (SOW) et des offres de services gérés qui servent de base à des relations clients durables
• Mettre en place des standards cohérents et des mécanismes de gouvernance pour assurer la qualité et la reproductibilité des solutions

Gestionnaire pré-vente, Pre-sales Manager

• Leverage data to understand team and operational division performance, and lead improvement activities through to implementation.
• Work closely with your team to fully understand employees’ skills, as well as the performance of your management unit and the operating environment.
• Make data-driven decisions and monitor the environment to identify performance barriers.
• Mobilize data, frontline insights, and employee expertise to improve overall performance and outcomes.
• Ensure the quality assurance program is in place and fit for purpose, and that its results are used to assess the effectiveness of performance management, training, and overall governance within the claims function.
• Fully understand operational risks, meet compliance obligations, and assess the degree to which the team complies with these requirements.
• Manage and monitor the financial activities of the National Claims Service, including claim reserves and expenditures.
• Support planning and lead the implementation of enterprise and National Claims Service initiatives, ensuring that business line execution requirements are met.
• Leverage systems and technology to streamline processes and increase efficiency and productivity.
• Manage key partnerships.
• Provide input to the Vice President, Claims, to guide future strategic direction and changes, including annual business planning and priority setting.
• Monitor resources, workload, and task allocation within the team; identify opportunities for workforce sharing with other parts of the business when needed.
• Continue to develop engaged, talented employees ready to grow and take on new challenges across various roles within Aviva.
• Provide support and guidance to the Claims Learning & Development team and Human Capital department regarding recruitment and capability-building for our employees.

Assistant Vice President – Auto Claims

• Collaborate on special projects and campaigns as a freelancer
• Develop PR strategies and campaigns
• Manage influencer partnerships and digital marketing initiatives
• Create content and design strategies for various platforms

PR, Digital Freelancer – Contract

• Formula review: Review sterile and non-sterile formulations in accordance with client requests.
• Assess client requests to ensure safety, therapeutic effectiveness, clinical justification, suitability of the requested route of administration, active ingredient concentration, dosage, and relevance to the clinical diagnosis provided by the preparer.
• Ensure formulations are evidence-based by conducting primary literature research.
• Verify physicochemical compatibility, suitability, and stability of active pharmaceutical ingredients (APIs) and excipients within the formulation.
• Verify mathematical calculations, detailed preparation steps, ingredient sensitivities, auxiliary labeling, legal parameters, etc.
• Respond to client inquiries: Receive, interpret, and respond to questions about compounded preparations via email or phone.
• Provide technical expertise to resolve day-to-day compounding issues.
• Provide assistance with mathematical calculations, selection of bases, incompatibilities and suitability of ingredients, formulation chemistry, API-specific monographs, etc.
• Understand and advise on technologies, devices, equipment, and proprietary ready-to-use bases recommended or exclusive for pharmaceutical compounding.
• Provide consultative support regarding specific practice niches, current standards of practice, regulatory requirements, facility workflow, etc.
• Respond to client inquiries, issues, or situations.
• Conduct literature searches to address internal and external requests and compile the findings into a standardized template for distribution to clients.
• Stay current with standards of practice and regulations governing compounding at national, provincial, and federal levels.
• Assist in the development of SOPs, policies, and procedures related to formulation development and approval.

Compounding Specialist

• Lead detailed payroll discovery sessions with prospective and newly signed customers
• Gather and document country scope, payroll populations, local processes, pay frequencies, benefits, statutory obligations, and integrations
• Identify operational, compliance, and product risks early in the customer journey
• Validate feasibility of scope, timelines, and rollout approaches
• Prepare and advise of go live dates and roll out plans
• Create comprehensive, delivery-ready handover packs for OBMs and PMs
• Ensure no loss of knowledge or scope between Sales and Implementation
• Clearly document payroll assumptions, risks, dependencies, and constraints
• Prevent late-stage surprises, re-discovery, and scope creep
• Support Sales teams on complex global payroll opportunities by providing payroll and delivery expertise
• Join selected sales calls to validate scope, explain implementation requirements, and build client confidence
• Ensure customer expectations are aligned with delivery reality
• Run Country Spotlight and enablement sessions with Payroll Implementation teams
• Share country-specific complexity, risks, and best practices
• Feed discovery insights into Product, Implementation tooling, Sales enablement, and delivery methodology

Presales Delivery Consultant

• Mise en service de produits
• Intégration des produits chez les clients
• Support des produits et logiciels OPAL-RT
• Essais à l’interne.

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