Financial Delinquency Prevention Advisor

Alterfina

Adviser in financial delinquency prevention at Alterfina, helping clients regain control of their financial situation. Focused on proactive communication and tailored payment solutions.

Posted 5/30/2026full-timeSaint-hubert • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Establish proactive contact with clients via phone (inbound and outbound), email, and SMS;
Build a trusting, human, professional, and respectful relationship;
Assess clients’ financial situations to quickly identify risks and issues;
Propose and negotiate realistic, sustainable, and tailored payment solutions;
Raise clients’ awareness of the impacts of their decisions and guide them toward the best options;
Manage a prioritized caseload effectively with a prevention-focused approach;
Ensure rigorous follow-up and document every interaction in a compliant manner;
Apply internal policies and comply with provincial laws and regulations;
Contribute to the preparation of legal documents when required;
Meet quality and performance standards;
Collaborate with an engaged team focused on coaching and continuous improvement.

Requirements

What you’ll need

You are fully bilingual, both written and spoken, and comfortable communicating with clients through various channels;
You hold a DEC (or equivalent relevant qualification/training);
You have a minimum of 2 years of experience in collections or client account management;
You stand out for your interpersonal skills, active listening, and professionalism;
You can conduct negotiations with tact, confidence, and empathy, proposing appropriate solutions;
You demonstrate excellent organizational skills and can manage multiple files simultaneously with rigor;
You are autonomous, proactive, and able to adapt quickly to change and complex situations;
You have a customer-service orientation and focus on finding sustainable solutions;
You can establish trust and support clients with respect and empathy;
You enjoy teamwork and contribute positively to a collaborative environment;
You are comfortable with technology and systems used in the financial sector.

Benefits

Comp & perks

A stimulating environment where your autonomy is valued;
Hybrid work arrangement: 3 days remote and 2 days in our beautiful Saint-Hubert offices;
Genuine work-life balance (Concilivi seal);
Comprehensive insurance (health, dental, vision) with 50% employer-paid premiums;
Telemedicine and an Employee and Family Assistance Program (EFAP);
Group RRSP with employer contribution;
Generous vacation and 7 sick days;
Seniority recognition program;
Ongoing training to support your professional development;
An active wellness committee with initiatives throughout the year;

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionsclient account managementnegotiationfinancial assessmentlegal document preparation

Soft Skills

interpersonal skillsactive listeningprofessionalismorganizational skillscustomer service orientationempathyteamworkproactivityadaptabilitytrust-building

Certifications

DEC