Alterfina

Public Relations

• Establish proactive contact with clients via phone (inbound and outbound), email, and SMS;
• Build a trusting, human, professional, and respectful relationship;
• Assess clients’ financial situations to quickly identify risks and issues;
• Propose and negotiate realistic, sustainable, and tailored payment solutions;
• Raise clients’ awareness of the impacts of their decisions and guide them toward the best options;
• Manage a prioritized caseload effectively with a prevention-focused approach;
• Ensure rigorous follow-up and document every interaction in a compliant manner;
• Apply internal policies and comply with provincial laws and regulations;
• Contribute to the preparation of legal documents when required;
• Meet quality and performance standards;
• Collaborate with an engaged team focused on coaching and continuous improvement.

Financial Delinquency Prevention Advisor

Customer Support

• Accueillir et accompagner nos clients par téléphone, courriel et SMS
• Comprendre rapidement leurs besoins et proposer des solutions adaptées
• Expliquer clairement nos produits, modalités et outils
• Traiter les demandes courantes : paiements, modifications de compte, suivis, ententes, etc.
• Assurer un suivi proactif jusqu’à la résolution complète du dossier
• Gérer les situations plus délicates avec calme, professionnalisme et empathie
• Documenter chaque interaction avec rigueur dans nos systèmes
• Participer activement à l’amélioration continue de l’expérience client

Financial Delinquency Prevention Advisor

Customer Service Agent – hybride