Alterfina

Public Relations

• Establish proactive contact with clients via phone (inbound and outbound), email, and SMS;
• Build a trusting, human, professional, and respectful relationship;
• Assess clients’ financial situations to quickly identify risks and issues;
• Propose and negotiate realistic, sustainable, and tailored payment solutions;
• Raise clients’ awareness of the impacts of their decisions and guide them toward the best options;
• Manage a prioritized caseload effectively with a prevention-focused approach;
• Ensure rigorous follow-up and document every interaction in a compliant manner;
• Apply internal policies and comply with provincial laws and regulations;
• Contribute to the preparation of legal documents when required;
• Meet quality and performance standards;
• Collaborate with an engaged team focused on coaching and continuous improvement.

Financial Delinquency Prevention Advisor