Program Manager

• Lead complex, cross-functional HR initiatives from planning through execution.
• Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs.
• Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution.
• Monitor program progress, identify risks and dependencies, and proactively drive resolution.
• Facilitate working sessions, steering committees, and executive updates for key initiatives.
• Support change management activities associated with new HR programs, processes, and operating models.
• Document and standardize processes, lessons learned, and best practices across HR programs.
• Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
• Partner with HR teams to map current-state and future-state processes.
• Research emerging AI tools, capabilities, and industry practices relevant to HR.
• Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions.
• Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics.
• Develop recommendations for process improvements that increase scalability and reduce manual work.
• Help build AI literacy and change readiness across the HR organization.
• Build strong partnerships across HR functions and business stakeholders.
• Influence without direct authority to drive progress on shared goals.
• Translate complex concepts into clear communications and actionable plans.
• Balance competing priorities while maintaining focus on strategic outcomes and business value.
• Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

Senior Program Manager, People Programs – AI

• Manage enterprise programs that derive from Management priorities.
• Oversee and track program deliverables, backlog items and affirm prioritization
• Own communication cadence covering gap & risk management, prioritization and user acceptance
• Refine program development constructs to enable superior offerings that deliver elevated business success
• Support GTT's ePMO organization to define and adjust outcomes based on competing priorities
• Help drive parallel development work within our ePMO organization to support project and program initiatives that improve digital adoption
• Collaborate with Product Management, Architecture & Engineering, Design & Development teams ensuring deliverables are clearly understood while safeguarding project timelines
• Own and manage reports based on project status and provide status updates including dependencies
• Ensure process enhancements and system changes are released in accordance with the operational release plan

Enterprise Program Manager

• Ensure the reliability of enterprise business applications
• Demonstrate initiative in researching educational technologies
• Resolve application, data, and integration issues
• Develop and optimize SQL queries
• Drive efficiency by designing, testing, and maintaining automated jobs
• Administer user access and security roles
• Author and maintain documentation for system processes

Information Systems Program Analyst – Business Applications

• Be responsible for the development, coordination and execution of all program material strategies, supply chain objectives, and enterprise objectives.
• Lead a team of Material Program Managers at RVS.
• Develop and support Supply Chain proposal activities including task descriptions and basis of estimates that support price to win (PTW) targets.
• Develop and execute material program plans (MPP).
• Establish Material Sales Forecasts for assigned programs.
• Provide support for all Gates.
• Develop and execute risk/opportunity plans to meet program objectives.
• Balance strategic thinking with tactical application of strategies to programs.
• Partner cross functionally with Engineering, Quality and Operations to create common schedule based on Material Requirements Planning (MRP).
• Monitor performance metrics and proactively acts to address program and functional issues.
• Travel up to 20% of the time.
• Be accountable for tracking and managing budgets.

Senior Manager, Material Program Management

• Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization.
• Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans.
• Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments.
• Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately.
• Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions.
• Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support.
• Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations.
• Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow.
• Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence.
• Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions.

Program Management Manager – Technology Portfolio Operations

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.
• Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans
• Take proactive steps to protect Optiv’s best interests while simultaneously balancing the Customer expectations and scope of work.
• Be able to perform work as an individual contributor while collaborating with multiple internal functions to best manage program delivery strategies from initial planning and on-boarding through ramp-down and closure.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan
• Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools
• Manage multiple multi-year engagements
• May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned
• Performs other duties as assigned.

• Program Management and Oversight
• Staffing & Qualifications.
• Recruit, vet, and retain qualified providers

Respite Care Assistant – Program Manager

• Program Management and Oversight
• Staffing & Qualifications
• The contractor shall recruit, vet, and retain qualified providers
• Ensure all personnel meet the requirements of Section 1.9 before performing any work
• Maintain a complete file for every employee containing proof of all required education, experience, licenses, certifications, and background checks
• 100% of personnel files must be complete and accurate upon government inspection

Respite Care Program Manager

• Drive End-to-End Program Delivery
• Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
• Turn Data into Action
• Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
• Lead Cross-Functional Execution
• Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
• Optimize Customer Care Operations
• Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
• Own Planning & Governance
• Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
• Manage Risk & Solve Problems
• Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.
• Communicate at the Executive Level
• Deliver clear, concise updates, insights, and recommendations to senior leadership.
• Influence Without Authority
• Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

Lead Project/Program Manager – Customer Care Operations Support

• Develop, organize, and lead a portfolio of strategic business and technology programs, ranging from early-stage concepts to enterprise-wide implementations, ensuring alignment with organizational goals and product roadmaps.
• Partner with leadership to translate business goals into program priorities, roadmaps, and measurable outcomes.
• Provide strategic insight into which initiatives matter most, what’s blocking progress, and where and when to shift effort and/or accountability.
• Assess our current initiatives and create a coherent view of what exists and assign priority.
• Build lightweight program frameworks and operating processes that help align teams, establish clear communication, and deliver consistently.
• Introduce metrics, tools, and reporting that improve transparency without creating unnecessary “red-tape”.
• Act as the “glue” between teams, ensuring decisions, dependencies, and risks are surfaced and managed proactively.
• Facilitate clearly to help teams understand who owns what, what’s happening when, and how their work fits into big picture goals.
• Drive alignment across teams with different priorities, working styles, and levels of process maturity.
• Coordinate across teams to ensure that efforts are not competing or duplicated.
• Identify and proactively manage technical, operational, and organizational risks that may impact delivery.
• Ensure requirements, milestones, and success metrics are clearly defined and communicated across stakeholders.
• Help the organization shift from reactive, one-off execution toward disciplined, repeatable management practices.
• Support leaders by providing insights and structure that enable better, more informed decision-making.
• Partner with Product, Engineering, Data, and Operations teams to plan and deliver technology initiatives that support business objectives.
• Establish and manage program roadmaps across multiple software projects, ensuring alignment of priorities, resources, dependencies, and timelines.
• Drive cross-functional coordination throughout the Software Development Lifecycle (SDLC), from requirements definition through deployment and post-launch measurement.
• Facilitate Agile delivery practices, including sprint planning, backlog prioritization, release planning, and risk management.
• Monitor program health through key delivery metrics, ensuring visibility into scope, schedule, quality, and business outcomes.

Program Manager – Technology & Strategic Initiatives

• Own the IT delivery portfolio post charter, ensuring approved initiatives are realistically planned, sequenced, and coordinated.
• Lead annual enterprise delivery planning, producing integrated, capacity aware roadmaps aligned to approved charters.
• Drive in year portfolio decisioning as new charters enter or delivery constraints change.
• Translate approved charters into delivery ready plans without redefining scope, funding, or business value.
• Lead portfolio level tradeoff discussions across timing, capacity, dependencies, and funding, enabling informed executive decisions.
• Assists in resolving conflicts related to scope, priority, and resource allocation across initiatives.
• Act as a trusted partner to senior leadership on portfolio decisions, trade-offs, and investment choices.
• Build, lead, and mentor a team of Program Managers accountable for consistent portfolio planning and decision insight.

Director – Program Management

• Plan and execute multiple analytics projects asynchronously in partnership with program areas and project sponsors.
• Lead as a technical program manager, creating and managing hybrid Agile sprint cycles, epics, and user stories, as well as Waterfall project plans and associated project artifacts.
• Manage Scrum of Scrums ceremonies to synchronize across Agile sprint teams, applying principles from the Scaled Agile Framework (SAFe).
• Serve as a primary point of contact for program staff with data needs for federal, state, and internal reporting.
• Translate complex project findings and data limitations into clear, non-technical language for leadership and program staff.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize program strategies for complex data domains.
• Create and maintain a library of standardized prompts and query templates to support common reporting and analytics needs.
• Ensure project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support program needs.
• Collaborate with end-users, performance analysts, and IT leaders to create and validate dashboards and visualizations for program monitoring and official reporting.
• Provide subject matter expertise on validating AI-generated outputs, with an emphasis on identifying and mitigating hallucinations and other data quality issues.
• Ensure all data outputs adhere to established reporting standards, data governance requirements, and applicable compliance regulations.
• Champion data literacy across the organization by planning, organizing, and staffing AI and analytics training initiatives.
• Promote a data-driven culture by enabling and empowering staff at all levels to effectively utilize data and AI in their decision-making.
• Work closely with data engineering, IT, and program teams to troubleshoot data-related issues, address inconsistencies, and define mitigation strategies.
• Provide expert guidance to program staff on interpreting data trends and addressing complex analytical questions.
• Stay current on emerging AI, data analytics, and visualization tools and techniques, and incorporate relevant innovations into program practices.
• Other duties as assigned.

Program Manager III

• Requires understanding of software development life cycle (SDLC), programming concepts, and technical dependencies to make informed decisions.
• Organizes, manages, and implements projects by achieving objectives through key results.
• Champion an Agile Mindset by promoting adaptability, transparency, and continuous improvement across all project phases.
• Utilizing a Servant Leadership mindset actively supports and empowers teams by removing blockers quickly, enabling progress without unnecessary delays.
• Foster self-organizing teams by creating an environment where teams take ownership of delivery, collaborate effectively, and make decisions autonomously.
• Encourage short feedback loops and iterative development to accelerate value delivery and respond to changing business needs enabling rapid iteration.
• Understand CI/CD Principles by demonstrating familiarity with Continuous Integration and Continuous Delivery pipelines to ensure rapid, reliable deployments.
• Advocate for and leverage automated testing frameworks to maintain quality at speed.
• Demonstrate a good working knowledge of common CI/CD and DevOps tools (e.g., Jenkins, GitLab CI, Azure DevOps) and their role in enabling high-tempo delivery.
• Demonstrate a metrics-driven approach to results using indicators such as: Velocity, Burndown Charts, Cycle Time & Lead Time, Quality Metrics.
• Ensures project objectives align to overall strategic company objectives.
• Partners with IT Infrastructure, Operations, Development, and Technology teams to define and execute plans to support the deployment and scalability of solutions.
• Manages multiple large-scale projects across various portfolios successfully & simultaneously on a consistent basis.
• Develop and manage the overall financials for the project.
• Conducts cost analysis, estimating expected costs for the project.
• Analyze and control project expenses carefully through the entire project lifecycle.
• Provide monthly progress reports and financial updates.
• Review and approve vendor invoices for payment & manage vendor deliverables working with Supply Chain.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
• Skilled in meeting facilitation & presentations with complex, cross functional and distributed teams.
• Drive project performance through standard tools such as Microsoft Project, Jira or Azure DevOps Boards, Confluence and Trello.
• Understanding and experience in requirements/scope management, Sprint Planning, Daily Standups, Backlog Grooming, Sprint Review/Retrospectives.
• Acts as a liaison between vendors, consultants, project team and business partners.
• Strong collaborative skills with an ability to effectively communicate with both technical teams and non-technical business users.
• Ensures project complies with any applicable federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Demonstrates the H&P company values: Actively C.A.R.E., Service Attitude, Innovative Spirit, and Teamwork.

Principal Digital Program Manager

• Partner and facilitate directly with sensor engineering, cloud engineering, and research teams at all levels; from debugging deployment issues with engineers to providing executive updates on project initiatives
• Demonstrate technical fluency in architecture, cloud infrastructure, build systems, and platform engineering practices in order to align with business objectives and drive project deliverables, resources, and timelines
• Drive technical decision-making processes, facilitating discussions between engineering teams to resolve architectural challenges, infrastructure dependencies, and build system optimizations, exercising sound judgment in decisions involving people, data, and technology trade-offs
• Create and drive project delivery schedules for endpoint and cloud platform initiatives, working with engineering management on task assignments and managing progress of portfolio phases through detailed implementation tasks, including dependencies within and across teams
• Collaborate with multiple worldwide business units (including platform engineers, cloud engineers, SREs, product management, and other engineering teams) to clearly identify, explain, and communicate project involvement, goals, expectations, and deliverables for programs, ensuring alignment with strategic imperatives and customer-facing security capabilities
• Proactively track status of engineering activities and ensure schedules and priorities are met for releases
• Ensure critical infrastructure issues are identified, tracked through resolution, and escalated appropriately, creatively addressing complex problems and managing risks at both project and cross-portfolio levels
• Manage daily/weekly project communication and status reporting for complex platform initiatives
• Coach distributed teams and cross-functional partners on frameworks and shared accountability, synthesizing complex portfolio insights to drive aligned, executable outcomes across the organization

Senior Program Manager – Engineer, CTIO

• Provides technical/functional expertise in identifying, evaluating, and developing financial systems
• Develops solutions to financial systems issues and works with systems design to implement new features
• Ensures financial modules operate effectively and efficiently
• Manages process improvement, productivity, methodology, and standards
• Can be responsible for day-to-day work prioritization, scheduling, and resource allocations of a team
• Ensures that client needs are met, priority processing and projects are completed on time

Program Manager – Payments, Fraud Prevention, Financial Systems

• Curate, design and develop engaging content in multiple formats (e.g., workshops, e-learning, microlearning) that meet business and employee needs, including onboarding, technical skills, leadership development, safety and compliance training.
• Facilitate interactive, results-oriented learning sessions across diverse audiences.
• Track training projects from ideation through completion, managing timelines, resources, and deliverables to ensure high-quality outcomes on schedule.
• Coordinate with cross-functional teams to ensure clarity, consistency, and momentum across shared projects.
• Maintain a strong understanding of company priorities and L&D trends to ensure initiatives are innovative and support long-term goals and culture.
• Partner with Subject Matter Experts to assess skill gaps and to collaborate on learning solutions that align training to workforce needs.
• Manage the Learning Management System (LMS) to ensure employees have access to relevant, high-quality resources.
• Track and report on training effectiveness using assessments, feedback, and business KPIs and use data analytics to continuously improve learning experiences.
• Promote inclusivity and accessibility in all learning initiatives.

L&D Program Manager

• The Secretary of the Department of Veterans Affairs (SECVA) tasked the Office of Suicide Prevention (OSP) with reviewing current efforts the Veteran Health Administration (VHA) is undertaking that are effective in reducing Veteran suicide, and to identify innovative initiatives to further reduce Veteran deaths by suicide. A result of this examination is the Veteran Suicide Prevention FY 2026 Strategic Sprints. An enterprise-wide approach is required to streamline increasing interactions, promote alternative methods for chronic pain management, link Veterans with faith-based resources in their communities, and bridge the care coordination gaps between VA and CITC providers. Gritter Francona is looking for a Senior Program Analyst to support this potential effort.
• Job duties include:
• - Support VHA in the analysis and evaluation of healthcare program effectiveness.
• - Program reviews requiring systematic ways of assessing the quality of current and future VHA programs to determine ways to improve programs and measuring success, outcomes, and improvement programs.
• - Assist VHA in executing program operations to meet the previously established goals and objectives
• - Provide input on the program evaluation and improvement of the organization and management of projects and programs to increase productivity/program performance.
• - Assist VHA in the identification of program resources and assist in the development of program reports

Senior Program Analyst – Veteran Suicide Prevention

• The Program Manager (PM) role within Compliance Platform Strategy is crucial in enabling Corporate Services Technology (CST) to continuously modernize, consolidate and digitize technology solutions and provide an enhanced user experience to Fidelity associates!
• The PM will analyze complex business components to identify operational, financial, technological or improvement opportunities.
• The PM serves as a leader and liaison between cross-functional teams.

• Lead end‑to‑end execution of defined strategic initiatives, including: M&A integration and operational harmonization, process redesign, standardization, and automation, data, reporting, and operating model improvements
• Translate strategic objectives into actionable project plans with clear milestones, dependencies, and success metrics.
• Drive disciplined execution using best‑practice project and program management methodologies.
• Serve as the primary execution lead coordinating across: IT, Supply Chain, Operations, Finance, Commercial, Real Estate, and External Partners
• Facilitate governance forums, steering committees, and executive updates.
• Anticipate and proactively manage risks, issues, and interdependencies across initiatives.
• Influence without authority to align teams with differing priorities toward shared outcomes.
• Partner with functional leaders to ensure transformation initiatives are embedded into day‑to‑day operations.
• Support change management efforts including communications, training coordination, and readiness assessments.
• Identify adoption risks and ensure business teams are prepared to operate in the future state.
• Apply continuous improvement principles (Lean, Kaizen, Six Sigma) to identify inefficiencies and improvement opportunities.
• Define and track value realization metrics (cost, service, productivity, scalability).
• Ensure benefits are measurable and sustained post‑implementation.
• Own project financials including budget tracking, forecasting, and variance management.
• Manage external vendors and system integrators, ensuring accountability and performance.
• Maintain high standards for documentation, reporting, and audit readiness.

Transformation Program Manager

• Designs and executes enablement programs that build organizational capabilities, improve ways of working, and drive adoption of processes, tools, and methodologies.
• Partners with Enablement Business Partners and functional leaders to identify capability gaps and deliver scalable solutions aligned to transformation initiatives and proficiency goals.
• Manages programs across the full lifecycle—from discovery through implementation and sustainment.
• Develops enablement proposals aligned to business priorities, capability needs, and strategic learning objectives.
• Coordinates cross-functional contributors and ensures readiness for rollout.
• Partners with Enablement Services for logistics, production, and delivery.

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