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Customer Program Manager
NokiaProgram Manager managing complex projects for strategic customers with a focus on relationship management and delivery. Ensuring projects meet their targets and align with business objectives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, customer relationship management, and financial forecasting. Proficient in change management processes and effective communication strategies to ensure successful project delivery.
Highest-signal resume keywords
Project Management Professional (PMP) CertificationCustomer Relationship ManagementChange Management ProcessesFinancial ForecastingBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementContract ManagementFinancial ForecastingBudget ManagementChange Management
Soft Skills
Effective CommunicationStakeholder Management
Certifications & Qualifications
PMP Certification
Industry Keywords
Customer Program ManagementSales Process ActivitiesDelivery Approach AlternativesRisk Management
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manages customer program or project for a defined product and/or service scope for a medium/large and/or complex customer contract with medium/high risk probability.
- Participates in pre-sales and sales process activities and determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures project contract management process is initiated and executed.
- Manages the customer relationship during delivery and serves as the primary interface toward the customer in all activities-related to the own scope of the contract.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
Requirements
What you’ll need- 5-8 years extensive relevant experience and/or a graduate/postgraduate equivalent degree.
- PMP certification or equivalent.
- Experience with change management processes and tools.
- Knowledge of financial forecasting and budget management in projects/programs.
Benefits
Comp & perks- TBD
- *Plus, potential incentive/variable compensation for eligible roles