Program Manager I – Bank

USAA

Program Manager for risk and compliance initiatives with banking teams at USAA. Analyzing complaints and recommending improvements for member experience and business strategy.

Posted 7/17/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,040 - $162,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in risk management, complaint management, and program management, with a strong focus on data-driven decision-making and control oversight. Proficient in translating customer insights into actionable recommendations while managing compliance and control initiatives across various business units.

Highest-signal resume keywords

Risk ManagementProgram ManagementData-Driven Decision-MakingComplaint ManagementControl Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementControl TestingRoot-Cause AnalysisRisk IndicatorsControl EvaluationsIssue TrackingChange Management MethodologyQualitative Data AnalysisQuantitative Data Analysis

Soft Skills

CommunicationCollaborationProblem-SolvingStrategic ThinkingCustomer Advocacy

Tools & Technologies

Program Management ToolsControl Management Tools

Industry Keywords

Compliance ManagementConsumer LendingCredit CardDepositsReal EstateRisk IndicatorsControl FailuresFirst-Line Business Controls

About the role

Key responsibilities & impact

Works directly with Bank, Consumer Lending, Credit Card, Deposits, and Real Estate business teams to prioritize risk, compliance, control, and complaint management initiatives.
Acts as the strategic lead for complaint insights, aggregating qualitative and quantitative complaint data across business lines.
Serves as the voice of the customer by translating complaint themes, root-cause analyses, and risk indicators into actionable recommendations.
Brings a data-driven approach to decision-making, issue management, and control oversight.
Executes and supports risk and control self-assessments, control evaluations, automated and manual control testing, and ongoing supervision of first-line business controls.
Responsible for identifying, documenting, tracking, and validating issues and control failures across business units.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years of project and / or program management experience including experience defining a new program.
Proficient experience in Principles of Project, Program or Portfolio Management to evaluate solutions that align with organizational goals.
Proficient knowledge of program efforts management tools and methodologies.
Understanding of risk management policies and procedures.
Proficient experience in USAA's change management methodology or similar industry change management methodology.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education