Product Operations

• Support operational readiness for live sports launches and ongoing event execution across FOX DTC / FOX ONE platforms
• Partner cross-functionally with Product, Engineering, Program Management, Content Operations, Editorial, Programming, and Customer Support teams to coordinate live sports workflows and drive issue resolution
• Build, document, and improve scalable product operations processes, playbooks, and tools that support live sports events and other high-priority launches
• Monitor and manage the operational nuances of sports, including shifting schedules, event timing, blackout and entitlement scenarios, metadata accuracy, and regional considerations
• Help define pre-event, in-event, and post-event operational procedures to ensure a high-quality viewer experience during live sports moments
• Identify operational risks, gaps, and dependencies across live sports experiences, escalating issues quickly and partnering with stakeholders on mitigation plans
• Analyze event performance, operational trends, support signals, and workflow pain points to recommend improvements that enhance execution and user experience
• Serve as a key operational stakeholder for live sports initiatives, ensuring product changes and launches are aligned with the realities and pace of live event programming
• Support coverage planning and execution needs tied to live sports calendars, including availability during nights, weekends, and other timeframes driven by event schedules

Staff – Product Operations, Sports

• Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements
• Track progress against roadmap objectives and help ensure product initiatives remain aligned with organizational priorities
• Identify risks, dependencies, competing priorities, and potential impacts to roadmap commitments
• Facilitate roadmap reviews, planning discussions, and roadmap updates in partnership with Product leadership
• Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes
• Support quarterly, annual, and strategic product planning activities
• Track progress against product goals, objectives, and key initiatives
• Help ensure product efforts remain aligned with company priorities and desired outcomes
• Assist in measuring initiative progress and reporting on roadmap execution
• Provide visibility into areas requiring attention, adjustment, or escalation
• Help develop and improve Product operating processes, planning frameworks, reporting structures, and governance practices
• Maintain planning artifacts, status reporting, dashboards, and product operations documentation
• Identify opportunities to improve efficiency, visibility, accountability, and collaboration
• Support continuous improvement of Product team processes and operating rhythms

Product Operations Manager

• Define, institutionalize, and scale a unified Product Management methodology across CSI’s vertical product lines
• Drive cross-product alignment, governance, KPI standardization, sales integration, audit readiness, internal workflow automation, and AI-driven acceleration
• Design and implement a standardized Product Management framework across the lifecycle (discovery → prioritization → delivery → lifecycle management)
• Establish enterprise-wide product governance, including intake, stage gates, business case validation, roadmap alignment, and change management controls
• Embed product lifecycle standards across Core Banking, Payments, Financial Crimes, and Open Banking
• Define clear ownership models and decision rights across Product, Engineering, Operations, and Compliance
• Institutionalize backlog hygiene, roadmap transparency, and quarterly prioritization cadences
• Standardize product documentation artifacts (PRDs, BRDs, API specifications, risk assessments, etc.)
• Ensure consistent adoption of the product methodology across different product lines
• Drive cross-product dependency management and integration strategies
• Define and implement standardized KPIs across product lines

Senior Director, Horizontal Product Operations

• Partner closely with Product, Engineering, Analytics, and AI teams to build the operational foundation that drives faster, smarter product development
• Streamline how customer insights, product data, and feedback flow through the product lifecycle—from discovery and prioritization to launch and iteration
• Design, implement, and continuously improve the processes, tools, and systems that enable the product organization to scale effectively
• Collaborate cross-functionally with Operations, Sales, and Customer Success to ensure alignment, launch readiness, and successful product adoption
• Develop and maintain dashboards, operating metrics, and experimentation frameworks that measure product impact and improve team performance
• Act as the connective tissue across Product and go-to-market teams, driving alignment, transparency, and execution excellence
• Support the integration of AI-powered workflows, automation, and data-driven decision-making into core product and operational processes
• Identify bottlenecks across the product development lifecycle and implement scalable solutions that improve speed, quality, and repeatability

• The Senior Manager of Product Operations, US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products.
• This leader will play an instrumental role in driving operational efficiency, scalability and reliability of our digital wallet, debit card, prepaid card and core banking platform.
• Ensure superior customer experience, robust risk controls, prudent fraud management, and forward-looking enhancements for digital banking-related features and services.
• Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures.
• Drive product improvements that ensure compliance with regulatory standards and best practices.
• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation.
• Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
• Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services, including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Act as a point of escalation for investigations of customer behavior, risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.
• Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
• Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
• Collaborate with internal and external partners to define requirements for new features, process improvements, and technological upgrades.
• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
• Work with partner banks, fintechs, and third-party vendors to ensure operational standards and SLAs are met consistently.

Senior Manager - Product Operations, Digital Banking

• Own the MarTech operating cadence end-to-end; facilitate product council sessions, quarterly planning cycles, and retrospectives.
• Manage the roadmap governance process; support tradeoff conversations with portfolio impact analysis when new requests compete for capacity.
• Coordinate cross-functional release readiness checklists for major launches; identify and escalate gaps proactively.
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders; translate strategic priorities into measurable quarterly deliverables with binary success criteria.
• Build and maintain product investment models that connect roadmap initiatives to revenue impact; support the analytical infrastructure required for R&D ROI attribution, scenario planning, and board-level investment reporting.
• Support adoption of the platform operating model; guide teams through new workflows including outcome-driven thinking through business and adoption metrics.
• Partner with the VP, Product Operations on executive communication; prepare strategic narratives that connect operational metrics to business outcomes.
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success; network with senior internal and external parties as needed.
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM.
• Drive adoption of the ProdOps operating system across the MarTech product organization.
• Own data hygiene and process compliance; continuously improve the operating model based on feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working; the ProdOps function invests in advanced tooling for analytical and reporting workloads to enable the team to focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and the development of structured learning frameworks that separate product validation from commercial readiness.

Principal, Product Operations

• Voice of Customer — Product
• Own the end-to-end VOC program for product: collecting, synthesizing, and distributing customer insights from NPS, support signals, sales calls, and Gong/call analysis
• Deliver actionable synthesis, not raw data to product, PMM, CX, and leadership so teams can act on what customers are saying
• Build and maintain systems and tools for routing the right insights to the right teams at the right time
• Customer Advisory Board (CAB)
• Own CAB end-to-end: recruit and manage the member list, set cadence and agenda, facilitate sessions when needed, and close the loop with participants
• Translate CAB conversations into structured input that directly informs roadmap and prioritization discussions
• Early Access Program
• Own the Early Access group. Helping recruit the right customers, coordinating with PMs on what is being tested, and managing communication cadence so participants feel valued and stay engaged
• Gather and synthesize structured feedback during access periods to support go/no-go and refinement decisions
• Product Analytics & KPI Reporting
• Own and administer Pendo as the primary product analytics tool — ensuring features, pages, and events are properly tagged and instrumentation is accurate and up to date
• Partner with Engineering and Product to audit tagging coverage, close gaps, and maintain data integrity so adoption reporting can be trusted
• Establish and enforce tagging standards and naming conventions so data is consistent across the product and over time
• Own creation and maintenance of product adoption metrics and key product KPIs including feature adoption, engagement trends, and usage patterns by customer segment
• Build and maintain the dashboards and reports that PMs and leadership rely on to understand product health and make prioritization decisions
• Connect quantitative usage data with qualitative VOC signals to surface the insights that matter most
• Go-to-Market Readiness & Artifact Creation
• Work closely with PMM, CX, Sales, and Support to ensure the right product context flows to the right teams ahead of launches and updates
• Assist in writing and producing the artifacts the product team needs: such as product briefs, internal and external release notes, screenshots, demos, etc.
• Own the quality and timeliness of these outputs. This is a producing role, not a delegating role
• How We Work (AI-First Product Operations):
• We operate as an AI-first product organization. That means:
• Using AI tools daily to automate repetitive PM workflows — call transcript summarization, feedback tagging, competitive intel pulls, release note drafts, and research briefs
• Treating AI as a force multiplier for synthesis and insight, not just documentation
• Building automated processes that keep data and reporting current without manual overhead
• Continuously identifying the next workflow to accelerate and then actually building it
• We are not layering AI onto old workflows, we are redesigning how product work gets done.

• Work with the Director of Product Strategy & NPI to take existing process documentation to a production-ready state — adding detail, building consistency, and closing gaps across both MTO and non-printed finished good pipelines
• Facilitate working sessions with the NPI, Sourcing, Quality, and Product Development teams to validate process logic, surface edge cases, and pressure-test documentation against real launch scenarios
• Flag decisions that require Director or cross-functional sign-off rather than resolving them unilaterally; maintain a clear log of open items and owners throughout
• Translate finalized process documentation into structured, tool-ready logic for the Airtable build; serve as the process SME in configuration sessions to ensure the build reflects operational reality
• Identify and resolve process ambiguities before they become tool build problems; own the handoff between process definition and technical configuration
• Support user acceptance testing and adoption readiness ahead of tool launch within the contract window
• Maintain a clear view of workstream status, open decisions, and sequencing dependencies; surface risks to the Director proactively before they affect the build timeline
• Own meeting facilitation and decision documentation across internal stakeholders throughout the engagement

Product Operations Lead – Contract

• Support in store execution of all logistics, transportation and product operations initiatives through effective communication and partnership with cross functional teams
• Develop and influence transportation strategies to ensure flawless execution through effective communication, details and timing to stores
• Liaise with the transportation team to communicate all delivery schedules and partner on any change requests or store escalations
• Coordinate and lead any special merchandise handling initiatives including re-ticketing, product inspections, pull-backs, approved transfers and ensure stores have the proper direction and labor funding to execute flawlessly
• Recommend change management strategies to effectively implement initiatives
• Execute all store communication associated with logistics, transportation, and special handling projects
• Collaborate with Field and HQ teams to determine opportunities for process improvement
• Analyze and propose solutions, within brand store environment
• Analyze competitors to enable best in class processes

Assistant Project Lead, Product Operations

• Own the inbound issue queue (Jira): classify, prioritize, and route every ticket using a combination of judgment and AI-assisted tooling
• Use AI to accelerate intake review: summarize tickets, detect duplicates, suggest classifications, and flag missing information before routing to Engineering
• Enforce SLA discipline and keep status current across CS, Retrieval Ops, and Engineering
• Identify recurring error types, onboarding gaps, and systemic issues across the portfolio — and as we expand to new product lines
• Use AI tools to surface patterns across large ticket volumes faster than manual review allows
• Drive insights and influence decision-making using data about customer pain points
• Become the go-to internal expert for Client Success, Sales, and Ops turn to when they need to understand how something works or why something may not be working as expected
• Act as the communication layer between Client Success, Retrieval Ops, and Engineering on issue status and coordinate resolution.

Product Operations – Enablement Manager

• Deliver mission impact with our Special Activities and Information Operations products. Understand customer mission objectives, determine how to deliver timely mission-relevant insights with our tools, and execute accordingly.
• Curate insights from the data we generate, drawing on your geopolitical analysis skills while leveraging AI/ML tools to operate at scale and communicating in a mission-relevant format. Ensure a high degree of rigor in our products.
• Test innovative ways to achieve customer mission objectives and to Improve our operational processes for running our Special Activities and Information Operations products, including our tradecraft, vendor management, and integration with technology.
• Lead high-impact customer interactions, including mission demonstrations for prospective customers and mission support for current customers.
• Direct interaction with customers is important for all our team members, and you should expect some amount of travel to customer locations (~30%).

Product Operations Lead

• Own and orchestrate the annual and quarterly strategic planning cycle for the Product and R&D organization, including goal-setting (OKRs/MBOs), investment prioritization, and portfolio review.
• Partner with CPO, VP Product, VP Engineering, and Finance to develop multi-year product investment strategies and resource allocation frameworks.
• Translate business strategy into actionable operating plans; maintain a live view of strategic commitments, resource coverage, and trade-offs.
• Identify, scope, and personally drive high-priority cross-functional initiatives that cut across Product, Engineering, Finance, Sales, and Customer Success.
• Enhance product operations function: product launch readiness, go-to-market coordination, release management, and feedback loop integration.
• Communicate program status, strategic progress, and operational health clearly to C-level executives and board stakeholders.

Senior Manager, Product Operations

• Own the day-to-day operation, configuration, and ongoing optimization of the platforms that power subscriptions, messaging, consent, analytics, identity, and monetization across our digital news app and website.
• Configure and manage subscription and monetization flows in platforms such as Piano, including offers, paywalls, registration flows, entitlement logic, checkout experiences, renewal/cancellation paths, and related business rules.
• Own audience engagement and lifecycle messaging operations in platforms such as Braze, including newsletter logic, segmentation, personalization rules, eligibility criteria, triggers, journeys, and campaign setup.
• Build, maintain, and troubleshoot integrations and data flows across systems such as Braze, Piano, CMS, identity/authentication platforms, analytics tools, consent management platforms, email service providers, app stores, and workflow automation tools such as Zapier.
• Translate business, product, editorial, legal, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and ongoing operational documentation.
• Partner with engineering on APIs, webhooks, data-layer requirements, event schemas, app store subscription setup, and other technical dependencies, while directly owning configuration and validation within third-party platforms where appropriate.
• Configure, validate, and maintain analytics, tracking, and consent-management implementations, including Google Tag Manager, event tracking, conversion funnels, privacy choices, consent signals, and downstream data flows.
• Serve as a hands-on launch and operations owner for subscription, messaging, analytics, consent, and digital product initiatives, monitoring performance after release, troubleshooting cross-system issues, and driving improvements in partnership with engineering, vendors, and internal stakeholders.

Senior Product Operations Manager, MarTech, Subscriptions

• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
• Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
• Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
• Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
• Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
• Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
• Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
• Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
• Identify where AI and automation can reduce manual administrative burden in product operations workflows
• Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
• Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout
• Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
• Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
• Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input

Clinical Systems, Product Operations Manager

• Own and formalize customer and GTM feedback mechanisms including Product Feature Requests (PFRs), customer advisory inputs, sales pipeline insights, and structured product feedback workflows.
• Establish scalable processes for gathering, organizing, prioritizing, and communicating customer requirements across Product and Engineering organizations.
• Partner closely with Product and Engineering leadership to drive roadmap planning, prioritization discussions, release coordination, and execution tracking.
• Serve as a cross-functional operational bridge between Sales, Customer Success, Solutions Engineering, Product Management, and Engineering teams.
• Build and maintain operational workflows that improve product delivery timelines, release coordination, prioritization visibility, and execution accountability.
• Coordinate roadmap reviews, prioritization meetings, release planning sessions, and ongoing product operations cadences across departments.
• Translate customer, market, and field feedback into actionable operational insights that support product strategy and development initiatives.
• Help define and operationalize product lifecycle management processes, including intake, triage, prioritization, escalation, and delivery tracking.
• Develop reporting mechanisms, dashboards, and operational metrics that improve visibility into roadmap status, feature delivery, customer requests, and product improvement initiatives.
• Identify operational bottlenecks across product development and cross-functional execution workflows and implement scalable process improvements.
• Support executive leadership with roadmap communications, prioritization discussions, operational reporting, and strategic planning activities.
• Coordinate cross-functional initiatives spanning Product, Engineering, GTM, Customer Success, Marketing, and Executive teams.
• Help drive organizational alignment between customer demand, product strategy, technical feasibility, and delivery execution.

Director of Product Operations

• Provides end-to-end operational leadership for DSNP products
• Ensures regulatory compliance, scalability, and readiness across markets
• Owns operational execution for DSNP benefit configuration, eligibility, enrollment
• Partners closely with Product, IT, Compliance, Clinical teams to translate DSNP strategy
• Oversees operational impacts of CMS guidance, state requirements, and dual integration models
• Drives continuous improvement initiatives to enhance operational efficiency
• Establishes and monitors KPIs, SLAs, and operational risk indicators related to DSNP performance
• Manages team supporting operational oversight of vendor delegated for supplemental Food/OTC/Flex cards

Senior Manager, DSNP Product Operations

• Lead hands-on implementation of Pendo for at least one product.
• Develop training, documentation, and playbooks to enable peers to implement Pendo successfully across other products.
• Collaborate/partner with peer Product Managers and Engineering in the effective use of Jira and Confluence.
• Design, document, and continuously improve the most critical agile ceremonies.
• Establish scalable, lightweight common practices across multiple products where appropriate.
• Create custom GPTs and lightweight automations to improve documentation, analysis, and workflows.
• Identify inefficiencies and proactively evolve processes.
• Build repeatable playbooks that scale with company growth.

Senior Product Operations Manager

• Own our vendor relationships end-to-end: Healthie (EMR), Candid Health (RCM), HubSpot (CRM), and others as we grow
• Drive active implementation projects from requirements through go-live, including managing timelines, escalations, and issue resolution with vendor partners
• Run structured vendor evaluations when we're considering new tools — define criteria, manage demos and pilots, and produce clear recommendations
• Serve as the primary point of contact for implementation partners, escalating to the CPO only when strategic decisions are required
• Take ownership of complex, multi-stakeholder initiatives that span Product, Engineering, Clinical Operations, and the Executive team
• Manage competing priorities and dependencies across teams, surfacing blockers before they become crises
• Keep projects moving fast without sacrificing coordination — you know when to push and when to align
• Build and maintain project documentation, status updates, and stakeholder communication so nothing falls through the cracks
• Maintain and improve the operational infrastructure of the product organization: roadmap tooling, meeting cadences, reporting rhythms, and documentation standards
• Partner with Engineering and Data to ensure our internal tools serve the teams using them — and flag when they don't
• Identify process bottlenecks and fix them, not just flag them
• Use AI tools (Claude, ChatGPT) as a core productivity layer, not an occasional shortcut: drafting vendor communications, synthesizing project status, building briefing materials, and distilling complex information should all happen faster because of how fluently you use these tools
• Model what AI-native work looks like for the rest of the team — sharing tools, workflows, and prompting approaches that help teammates do more with less
• Partner directly with the CPO to manage her priority list and ensure the highest-leverage work is moving forward at all times
• Attend cross-functional meetings on behalf of the CPO when appropriate, representing product interests and capturing decisions with fidelity
• Prepare briefing materials, vendor summaries, and project status updates for leadership and board audiences

Head of Product Operations

• Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio
• Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment
• Define and manage the intake and governance process for in-app content built in Pendo across all product teams
• Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads
• Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships
• Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy
• Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning
• Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched
• Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership
• Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps
• Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments

• Own operational and portfolio reporting
• Maintain the integrity of product workflow data
• Surface opportunities to improve decision-making processes
• Build and maintain dashboards and recurring reports for product leadership
• Analyze operational data to identify trends and risks
• Translate findings into actionable recommendations
• Configure and maintain product tools and workflow systems like Jira and Jellyfish
• Define and document metric definitions for consistent analysis
• Monitor delivery health metrics to assess execution patterns
• Support automation and reporting efficiency efforts

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Staff – Product Operations, Sports

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Senior Director, Horizontal Product Operations

Product Operations Manager

Senior Manager - Product Operations, Digital Banking

Principal, Product Operations

Product Operations Manager

Product Operations Lead – Contract

Assistant Project Lead, Product Operations

Product Operations – Enablement Manager

Product Operations Lead

Senior Manager, Product Operations

Senior Product Operations Manager, MarTech, Subscriptions

Clinical Systems, Product Operations Manager

Director of Product Operations

Senior Manager, DSNP Product Operations

Senior Product Operations Manager

Head of Product Operations

Product Operations Manager

Product Operations Analyst