Product Operations

• Own and continuously improve the product operating system for GDX.
• Manage the launch readiness and structured execution of key programs.
• Manage content operations, and drive alignment across business functions.
• Partner closely with Product Leadership to scale consistent ways of planning, measuring, and launching products.
• Run multiple Product Ops programs simultaneously: launch readiness, quarterly roadmap readouts, and special projects.
• Facilitate product launch readiness including product messaging, stakeholder alignment, and risk management.
• Own and improve content operations to support product discovery, adoption, and engagement across digital platforms.
• Act as point person for US based urgent initiatives like First Takes; publish content using the CMS.

Product Operations Manager

• Lead ongoing improvements to the Product Development Lifecycle (PDLC) — the processes, rituals, and tooling Product Managers rely on every day — in direct support of Product Management leadership and its goal of maximizing team output and product quality.
• Own the product roadmap: the tooling systems, infrastructure, and governance that keep our roadmap complete, accurate, and visible to every stakeholder who depends on it.
• Partner directly with Product Management leadership to identify bottlenecks and friction in the PDLC and design solutions that improve PM velocity, quality, and consistency.
• Build and maintain "ready-to-develop & prioritized" backlog standards, and help enforce PRD quality before products move into development.
• Lead process enablement: templates, playbooks, RACI, and rituals that scale with the team.
• Architect and maintain our product operations technical stack, engineering robust configurations in Jira/Confluence and developing automated system integrations.
• Identify and implement AI-powered tools and workflows that meaningfully speed up PM work — requirements drafting, backlog grooming, synthesis of customer insight — with an eye toward measurable efficiency gains.
• Establish governance standards for roadmap data (date confidence levels, field hygiene, update cadence) across all PMs.
• Ensure the roadmap is complete, accurate, and easily accessible to key stakeholders.
• Build reporting/dashboards giving leadership visibility into roadmap health and delivery risk via native Jira dashboards and *new* AI-built dashboards.
• Collaborate with TPM and Implementation Managers to ensure release operations are delivering on our roadmap commitments to customers.
• Work with Product leadership to plan and facilitate team-wide events (e.g., product all-hands, onsites, monthly product reviews, etc.), handling logistics and coordination so the team can focus on the content and connection.
• Own the function-specific onboarding experience for new product managers
• Define and track metrics on Product team performance and process health.
• Provide Product leadership regular visibility into capacity and process health.

Senior Product Operations Manager

• Manages end-to-end implementation of workflow configuration changes and software code updates
• Leads product development lifecycle process for publishing systems
• Serves as product owner overseeing the product backlogs for publishing systems
• Oversees a system maintenance program for publishing systems
• Collaborates with stakeholders on rolling out new features including user acceptance testing activities
• Partners with members of the Product team to measure usability of end user-facing aspects
• Ensures compliance with global regulations

Digital Product Manager, Publishing Systems

• Own the vision, strategy, and roadmap for observability at Render. Your scope spans systems telemetry (logs, metrics, distributed tracing), OpenTelemetry-native instrumentation and export, agent and LLM observability (traces of model calls, tool use, and multi-step agent runs), and the cost and usage layer that makes token economics legible.
• Drive prioritization across observability investments, balancing foundational telemetry infrastructure against near-term product needs.
• Partner deeply with Engineering & other Product teams to shape the technical direction of Render's telemetry pipeline, ensuring architectural decisions optimize for signal fidelity, query performance, and cost at scale. Observability touches every product surface at Render, so the dexterity to understand the shape of our other investment areas is essential.
• Develop a strong, opinionated point of view on what observability means for AI-native builders. How will OTel conventions extend to agent workloads, what a trace of an agent run could look like inside Render, and how teams should reason about token spend, model routing, and cost attribution.

Staff Product Manager – Agent & Systems Observability

• Own product documentation : Produce and maintain clear, user-friendly customer-facing and internal product documentation.
• Manage the Knowledge Bases : Keep our client-facing Knowledge Bases accurate and current, using support signals and usage data to find and close documentation gaps.
• Drive organizational readiness : Create and coordinate readiness documentation and internal team training so customer-facing teams are prepared for product changes and enhancements, system migrations, and launches.
• Own transactional customer communications : Write, build, and send operational, time-sensitive comms, such as outage banners and product-change notifications, that keep customers informed when something needs their attention.
• Document incidents and escalations : When something breaks, collaborate and coordinate across Product and Engineering teams to understand the issue and its customer impact, then produce the internal documentation and Root Cause Analysis reports that get our customer-facing teams equipped to respond to clients.
• Manage customer feedback channels : Maintain the customer feedback and feature-request channel, and support beta program coordination and feedback collection ahead of general release.
• Lean into AI : We expect this role to use AI tools actively, both for your own productivity in drafting, summarizing, and documentation, and for finding opportunities to apply AI-assisted workflows across our work.

Product Operations Specialist

• Own the data-source strategy and multi-quarter roadmap.
• Define the strategy and prioritization framework for which data sources and partners to integrate.
• Lead the cross-functional team and operating model.
• Establish the cross-functional squad model that executes integrations end to end.
• Own executive-level partner relationships.
• Establish scalable, repeatable processes for onboarding new data sources.
• Own the requirements for data formats, interoperability standards, metadata, and provenance.
• Ensure integrated data is discoverable and well-documented.
• Define, set targets for, and report on the metrics for data coverage, completeness, freshness, quality, and adoption.
• Partner with privacy, security, and regulatory leaders to ensure compliance and help shape data-governance policy.

Director, Data Product – Operations

• Own the data-source strategy and multi-quarter roadmap
• Define the strategy and prioritization framework for which data sources and partners to integrate
• Lead the cross-functional team and operating model
• Own executive-level partner relationships
• Own delivery and operational excellence across the portfolio
• Set data product requirements
• Own the productization strategy for integrated data
• Own outcomes and operational metrics
• Own compliance and risk posture

• Manage a team of senior technical IT engineers, to support and fulfill the Ford Motor Company’s organizational Objectives (as set by the Business Owners and by the IT leadership).
• You will be responsible for the prioritized decision making, development and ongoing maintenance of products in the manufacturing space using systems thinking, test-driven development principles.
• As a technical leader you will work closely with your IT team, with Business owners and partners, as well as each Site staff located in each plant to deliver across 4 main focus areas aimed to deliver customer value, meet business demands and improve vehicle and component quality
• Business Advancement (new product features and configurations; new vehicle programs);
• Modernization (product compliance; device refresh (strategy and implementations, such as servers, databases, and aging floor computers);
• Run and Protect (support operations for 60 manufacturing plants existing (365/24/7), and for new global programs being stood up);
• Compliance which includes improvements for how we do our work (system monitors; health alerts; CI/CD pipeline (continuous integration, continuous delivery)).

Product Manager, AI Vision Systems

• Define the vision, roadmap, and core technical requirements for our end-to-end Contract-to-Ledger ecosystem, ensuring our billing, revenue recognition, and financial reporting platforms are architected for long-term scalability.
• Serve as a high-leverage strategic partner to our finance and executive leadership teams, collaborating closely with business units to translate complex commercial strategies and accounting policies into elegant system logic.
• Maintain absolute ownership over the product backlog, functional data schemas, and software capabilities.
• Eliminate manual operational workarounds by designing automated system validation gates, maximizing the native capabilities of our technology stack.
• Establish an uncompromised enterprise data handshake that prepares our business for public-market readiness.

Group Product Manager, Financial Systems

• Drive the account forward daily and manage project progress
• Collaborate with product, engineering, delivery, and operations teams
• Ensure quality in client deliverables and manage client expectations
• Handle incidents and escalations calmly and effectively

Product Operations Manager – SaaS

• Drive the account forward every day
• Pull together product, engineering, delivery and operations
• Be the client’s main point of contact
• Own account planning, renewals, expansions
• Handle incidents and escalations calmly
• Use the right tools to move faster

Client Delivery, Product Operations Manager – SaaS

• Technical oversight of production and scale up of drug product manufacture
• Review and approve manufacturing related documents
• Verify suitability and qualification of processes
• Provide technical support for quality systems governing GMP manufacturing
• Collaborate on CMC development and commercialization of drug product
• Author and review technical documents and regulatory filings
• Maintain up-to-date knowledge of US and EU GMPs and regulatory guidance
• Provide technical recommendations to leadership

Associate Director, Technical Operations – Drug Product

• You take confirmed defects and escalations and turn them into prioritized, reproducible work with real customer and business context attached. Engineers should open their queue and find clarity, not archaeology.
• You run the pipeline that captures signal from support, CX, CSMs, sales, and customers into one structured place. Sharing feedback should be easier than not sharing it.
• You build and tune the AI powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable work.
• You see what nobody working a single ticket can see: which issues are actually the same issue, which recurring fix needs a permanent solution.
• You and the PM rank customer facing work together by customer, business, and revenue impact. You bring the evidence and the ranking, and you are expected to have a view.
• You make sure the work lands where it started. You help support close out escalated customers and grouped tickets with real answers. You own the weekly round up of improvements and fixes that feeds the changelog on the product hub.
• PMs write the changelog posts and PMM approves them. You are the person who knows what is actually moving in your area week to week, so you make sure those connections happen and nothing ships silently.
• You build the layer that gives CX and G2M a clear line of sight from customer input to shipped outcome.
• You partner with CX and Revenue to run structured programs that generate high signal feedback by design.
• You own the numbers that prove the loop works: time from signal to well defined input, signal quality, patterns converted into permanent fixes, customer satisfaction, and automation.

• Work with students and professionals building careers in product operations
• Teach core skills in operations management, process improvement, project management, problem solving, and data analysis
• Guidance on applying AI fundamentals and AI automation to streamline modern workflows
• Support students with general skill building, resume review, cover letters, LinkedIn review, interview prep, salary negotiation, networking strategy, promotion strategy, and freelancing

Product Operations Coach

• Serve as accountable party for tracking and driving all productization workstreams required for product launches (new products, major features, or capability releases) across internal hub, pharmacy, and external hub product lines. • Define and maintain pre-launch checklists for product releases, ensuring all cross-functional deliverables (operations, technology, compliance, marketing, documentation) are complete and approved prior to a product's go-to-market date. • Partner with Product and Operations teams to plan and sequence product launch activities, milestones, and dependencies — prior to initiating internal and external communication. • Proactively identify and escalate risks, blockers, and gaps in product launch readiness; facilitate resolution with appropriate stakeholders. • Participate in Quarterly Product Business Reviews, providing updates on product launch readiness, product operations status, and key initiatives. • Coordinate with the marketing team on collateral, messaging, and campaign execution related to product launches and updates. • Provide input on external-facing product documentation such as client-facing materials, provider guides, and patient support resources, in coordination with PMs and Product Owners.

• Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
• Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when.
• Manage the communication and process around changes to existing products.
• Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.
• Own new-PM onboarding as a designed program, not an ad-hoc handoff

Head of Product Operations

• Serve as a key partner to Business Units and cross-functional teams, ensuring operational processes are scalable, efficient, and aligned with business objectives
• Leverage data, analytics, and process expertise to find opportunities for transformation, improve operational performance, and influence strategic decision-making
• Lead and mentor a team of Global Process Owners (GPOs), process owners, and data teams leading data-oriented process enhancements
• Drive process governance, accountability, and operational excellence across NPI and sustaining product lifecycles
• Define and implement process strategy by standardizing and optimizing global operations to improve scalability, efficiency, quality, and business agility
• Establish governance frameworks, policies, and lifecycle controls that ensure consistent execution, compliance, and alignment across the organization
• Leverage data analytics and performance metrics to identify risks, uncover improvement opportunities, and communicate actionable insights to executive leadership through compelling storytelling and dashboards
• Drive cross-functional collaboration across Engineering, Manufacturing, Quality, Finance, and Supply Chain teams to deliver integrated solutions and support strategic business objectives
• Lead continuous improvement initiatives, using data-driven decision making to resolve operational challenges, measure transformation outcomes, and strengthen end-to-end supply chain performance.

Lead, Product Operations

• Serve as the company's senior-most commercial and operational leader within the Product organization
• Set the strategic direction for how Acumatica prices, packages, and commercializes its platform across all segments
• Build the organizational infrastructure to execute strategy with precision and speed
• Own the full operating system of the CPO organization
• Define and own the commercial data infrastructure
• Establish release governance and pricing launch protocols
• Drive deal desk strategy and escalation governance
• Serve as the operational right hand to the CPO
• Set the long-term vision and annual roadmap for Acumatica's pricing architecture
• Lead AI monetization strategy and execution end-to-end
• Commission and lead enterprise willingness-to-pay research programs
• Own the annual price increase program
• Define the commercial architecture for embedded Payments and fintech adjacencies
• Govern discounting policy, partner margin frameworks, and promotional architecture
• Represent pricing at the executive table
• Partner with the CPO to define Acumatica's multi-year commercial product strategy
• Engage the Vista Value Creation team as a strategic partner

Vice President – Pricing and Product Operations

• Plan, direct, and coordinate projects to ensure goals and objectives are accomplished within prescribed time frames and funding parameters.
• Accountable for the product backlog and prioritization of user stories with team members.
• Create business user stories.
• Share and decomposes Features into user stories (non-technical).
• Develop a deep understanding of the customer and product needs.
• Work closely with project managers to represent capabilities and features at team level.
• Ensure traceability between requirements to features to user stories.
• Review of test cases against user stories acceptance criteria.

Finance Product Owner – Velocity Claim Payment Operations

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform
• Resolve complex customer issues while serving as a knowledge resource for peers and team members
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

Product Operations jobs in United States

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Product Operations Manager

Senior Product Operations Manager

Digital Product Manager, Publishing Systems

Staff Product Manager – Agent & Systems Observability

Product Operations Specialist

Director, Data Product – Operations

Director, Data Product – Operations

Product Manager, AI Vision Systems

Group Product Manager, Financial Systems

Product Operations Manager – SaaS

Client Delivery, Product Operations Manager – SaaS

Associate Director, Technical Operations – Drug Product

Product Operations Manager

Product Operations Coach

Senior Product Operations Manager

Head of Product Operations

Lead, Product Operations

Vice President – Pricing and Product Operations

Finance Product Owner – Velocity Claim Payment Operations

Product Specialist, Grain Operations