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Senior Product Operations Manager
CareMetx, LLCSenior Product Operations Manager driving productization and operational execution at CareMetx. Collaborating with cross-functional teams to ensure product launch readiness and operational support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product operations and project management within the healthcare and pharmaceutical industries, with a strong focus on cross-functional collaboration, product launch readiness, and operational documentation.
Highest-signal resume keywords
Product Operations ManagementProject ManagementCross-Functional CollaborationProduct Documentation CreationHealthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Launch PlanningRisk Identification and ManagementWorkflow DocumentationPatient Journey MappingPre-Launch Checklist Development
Soft Skills
Stakeholder CommunicationProblem SolvingTeam CoordinationEscalation Management
Tools & Technologies
Project Management Software
Certifications & Qualifications
PMPCSM
Industry Keywords
HealthcarePharmaceuticalHub ServicesProductizationOperations
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Serve as accountable party for tracking and driving all productization workstreams required for product launches (new products, major features, or capability releases) across internal hub, pharmacy, and external hub product lines.
- Define and maintain pre-launch checklists for product releases, ensuring all cross-functional deliverables (operations, technology, compliance, marketing, documentation) are complete and approved prior to a product's go-to-market date.
- Partner with Product and Operations teams to plan and sequence product launch activities, milestones, and dependencies — prior to initiating internal and external communication.
- Proactively identify and escalate risks, blockers, and gaps in product launch readiness; facilitate resolution with appropriate stakeholders.
- Participate in Quarterly Product Business Reviews, providing updates on product launch readiness, product operations status, and key initiatives.
- Coordinate with the marketing team on collateral, messaging, and campaign execution related to product launches and updates.
- Provide input on external-facing product documentation such as client-facing materials, provider guides, and patient support resources, in coordination with PMs and Product Owners.
Requirements
What you’ll need- Minimum of five (5) years of experience in product operations, project management, or a related role; experience in healthcare, pharmaceutical, or hub services industries strongly preferred.
- Demonstrated experience managing cross-functional projects and driving deliverables to completion in a fast-paced environment.
- Experience creating and maintaining product or operational documentation for both internal and external audiences.
- Experience developing patient journey maps or similar workflow/process documentation preferred.
- Bachelor’s degree in business, healthcare administration, communications, or a related field, or equivalent combination of experience and education.
- PMP, CSM, or equivalent project management certification preferred.
Benefits
Comp & perks- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Health insurance.
- 401(k) matching.
- Flexible work hours.
- Paid time off.
- Remote work options.
- Professional development opportunities.