CareMetx, LLC

Data Analyst

• Research and resolve data exceptions, validations, and field escalations from batch and API traffic
• Communicate with client/customers effectively regarding technical issues and resolution
• Manage, improve and create datasets in rules engines across multiple products and offerings
• Interpret data, analyze results, filter and “clean” data
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work closely with management to prioritize business and process improvement opportunities
• Document and maintain business and functional requirements and ensure persistence
• Utilize time management skills and multi-tasking capabilities to handle multiple and parallel projects, deliverables while working both independently and collaboratively within a team
• Maintain user confidence and protect the business by keeping information confidential
• Occasional travel may be required
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

Technical Product Manager

• Lead and facilitate Agile ceremonies, including sprint planning, backlog refinement, and demos when needed.
• Adapt quickly to changing priorities, and customer needs, adjusting the product strategy and roadmap as necessary.
• Conduct impact assessments and risk assessments for proposed product changes.
• Develop detailed product requirements and user stories, considering usability and technical feasibility.
• Own the product backlog, ensuring it is well-groomed and prioritized.
• Own the team's roadmap, prioritizing features and enhancements based on business value and customer needs.
• Collaborate with design teams to create intuitive and user-centric product experiences.
• Work closely with engineering teams to prioritize and deliver product features on time.
• Proactively communicate with stakeholders and translate technical concepts for non-technical stakeholders.
• Monitor and analyze product performance metrics, making data-driven decisions for optimization.
• Identify opportunities for product enhancements, new features, and market expansion.
• Partner with Product Owners on roadmap and release plan development to align tactical delivery with strategic planning.
• Support intake of new business requests, assess impact of changes, and sequence scrum team backlog.
• Prepare, execute, and deliver work across a 2-week sprint cadence.
• Maintain regular and reliable attendance and perform other related duties as assigned.

Technical Product Manager II

Operations

• Directing a team of program managers responsible for managing the hub and reimbursement services and programs offered to clients
• Oversight of all team members providing the full range of services for specific programs
• Participate in strategic and tactical planning sessions
• Make recommendations in the development of long-term strategies and lead projects within HUB Operations
• Present strategic and operational plans for the development of new service offerings and hub programs
• Develop measures of program success and provide internal and client facing reporting, sharing analysis and outcomes
• Participate in proposal writing, contracting, client presentations, and pricing
• Ensure quality of managed programs and development of policies, SOPs, and work instructions; participate in client audits as required
• Coach and mentor program management staff; oversee recruitment, training and management of program teams
• Maintain regular attendance and perform other related duties as assigned

Senior Director, Hub Operations

Manager

• Coordinate and facilitate customer onboarding and kickoff meetings (from sales hand-off).
• Provide ongoing training and support; schedule and perform training as needed.
• Facilitate communication between clients and the technical team.
• Proactively maintain customer relationships; meet with customers regularly.
• Stay up to date on all customer support issues and achieve customer utilization goals.
• Manage 150-200 physicians within 30-50 practice accounts.
• Understand client needs, address issues, and ensure clients maximize the value of CareMetx solutions.

Data Analyst

Technical Product Manager II

Senior Director, Hub Operations

Account Support Manager