Solution Architect II

CareMetx, LLC

Solution Architect II independently designs and documents end-to-end solutions for CareMetx products and services. Leading technical program solutions and supporting implementation processes with various stakeholders.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Solution Architect II (SA II) role within the Implementations team independently designs and documents end-to-end solutions for CareMetx products and services.
This role translates client program needs into operationally feasible, compliant, and scalable hub workflows with minimal guidance, applying growing expertise in solution design and healthcare hub operations.
The SA II leads program discovery activities, drives the Implementation SOW process, and serves as a reliable solution contributor from Sales through Implementation go-live, while actively pursuing Senior SA responsibilities, competencies, and skills.
Independently defines technical program solutions, timelines, and scope for standard CMTX offerings, with a solid understanding of client goals and CMTX organizational strategy.
Partners with Product Management and Commercial team to coordinate cost/pricing inputs for the pricing model during the opportunity deal stage, ensuring costs submitted reflect solution scope, complexity, and staffing requirements.
Map client requirements to standard hub operational capabilities, technology platforms, and workflows.
Design end-to-end operational workflows covering all medical, pharmacy, and adherence services.
Partner with Product Management to identify gaps between client expectations and standard CMTX offerings; document assumptions, constraints, out-of-scope items, and feasibility risks.
Lead requirements intake and workflow design sessions with internal operational, technical, and compliance stakeholders.
Facilitate program design reviews and obtain internal and external review and signature for the Program Rules Document.
Support client escalations during implementation as they relate to solution and scope management, escalating complex issues to senior architects as appropriate.
Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.

Requirements

What you’ll need

Minimum of 5 years’ experience in IT technology, software implementation, solution design, or equivalent.
Minimum of 5 years’ experience in pharmaceutical, medical device, biotech, or healthcare hub services industries.
Bachelor’s degree in a business-related field or technology.
Experience in healthcare operations, patient support hubs, reimbursement services, or healthcare solution design.
Solid knowledge of hub, pharmacy, and/or adherence services.
Systems thinking mindset with the ability to see how products, services, and other attributes fit together and impact the overall solution design.
Ability to translate client and patient needs into structured operational and system requirements.
Experience documenting workflows, business requirements, and system configurations.
Strong stakeholder facilitation and cross-functional collaboration skills.
Experience supporting RFPs, proposals, or client solution demos preferred.

Benefits

Comp & perks

Must be flexible on schedule and hours
Some Travel may be required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solution DesignWorkflow DocumentationSystems ThinkingOperational Requirements TranslationHealthcare Solution Design

Soft Skills

Stakeholder FacilitationCross-Functional Collaboration