Director, Client Success

CareMetx, LLC

Director of Client Success at CareMetx managing pharma accounts and enhancing patient access solutions. Leading strategic relationships and overseeing program delivery with cross-functional teams.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary strategic relationship owner and trusted advisor for all assigned manufacturer accounts and programs.
Build and maintain relationships across multiple levels within the manufacturer: Commercial, Market Access, Medical Affairs, Marketing, and Finance.
Lead all quarterly business reviews, strategic planning sessions, and executive touchpoints.
Attend in-person client meetings, National Sales Meetings, and industry conferences.
Host client dinners and/or educational events and networking opportunities.
Act as connector for executive points of contact to others across the industry and CareMetx subject matter experts.
Develop and manage HUB client portfolio strategy and roadmap, aligning our suite of products and services with brand and patient access goals.
Partner cross-functionally with Operations, Technology/Product, Sales/Marketing, Legal, Compliance, and Finance to align HUB services execution and delivery with overall program strategy.
Oversee budgeting, forecasting, and financial analysis in partnership with Finance.
Responsible for regular client health updates and presentations to the ELT.
Proactively identify risk, develop mitigation plans, and own pull-through on resolution.
Partner closely with Operations teams to ensure all program SLAs, KPIs, and delivery deadlines are being met.
Define reporting requirements and oversee development of dashboards and performance reports for internal stakeholders and senior leadership.
Leverage HUB data and market analytics to inform patient access strategy, identify barriers, and drive program optimization.
Support client implementations for new launches, special projects, and enhancements.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or equivalent) strongly preferred.
5–8 years of pharmaceutical/biotech industry experience, with a minimum of 2 years in senior leadership roles spanning HUB services, patient services, market access, or specialty channel strategy.
Expertise in the U.S. access and reimbursement landscape—including Commercial, Medicare Part B/D, Medicaid, Specialty Pharmacy, and Patient Assistance Program design.
Proven experience leading enterprise vendor governance, strategic partnerships, and large-scale contract negotiations.
Executive presence with the ability to influence and align senior leadership, commercial teams, and board-level stakeholders.
Proven ability to lead cross-functional projects and influence without direct authority.
Experience with CRM platforms.
Experience with Business Intelligence software.

Benefits

Comp & perks

Must be flexible on schedule and hours
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisbudgetingforecastingstrategic planningrisk managementprogram optimizationdata analyticscontract negotiationsvendor governancepatient access strategy

Soft Skills

relationship managementinfluenceleadershipcross-functional collaborationexecutive presencecommunicationpresentation skillsproblem-solvingnetworkingclient engagement

Certifications

Bachelor's degreeMBAMPHPharmD