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Senior Engineer I, IT Systems
CareMetx, LLCSenior Engineer I managing day-to-day operations of CareMetx Internal Systems. Mentoring Service Desk team and leading small IT Projects with vendor contracts management.
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Managing day-to-day operations of CareMetx Internal Systems
- Mentoring and providing guidance to Service Desk team
- Managing vendor contracts
- Creating reports for End-User-Services (EUS)
- Developing recommendations for process improvements
- Cross training with other System Engineers
- Leading small IT Projects
- Presenting new projects or initiatives to Senior Leadership
- Designing, implementing, and troubleshooting call center telephony systems
- Proficient understanding of technology areas such as Azure Active Directory, MS InTune/MDM, Single Sign On/MFA
- Experience deploying and administering SaaS based cloud applications
- Providing technical support to applications and utility developers
- Responsible for backup and recovery of all IT infrastructure
- Ensuring system documentation is maintained
- Interacting with Tier 1/2 service desk to troubleshoot user and system issues.
- Providing after-hours infrastructure support, as needed.
Requirements
What you’ll need- 6+ years’ experience working within an IT Helpdesk
- 6+ years in IT Engineering and support roles
- 6+ years’ experience with call center telephony systems
- Solid experience managing and designing MS Office 365
- Possess knowledge and experience in working in hybrid environment of virtualized and cloud platforms
- Automation of administrative tasks using PowerShell and Workato
- Advanced technical writing skills to document and maintain records for IT systems and standard operating procedures
- Experience with HIPAA requirements
- Ability to interface with all levels from end-users to senior management.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
- Paid time off
- Health insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT EngineeringTechnical SupportProcess ImprovementSystem DocumentationBackup and RecoverySaaS Application DeploymentAzure Active DirectoryMS InTune/MDMSingle Sign On/MFATechnical Writing
Soft Skills
MentoringLeadershipCommunicationInterpersonal Skills