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Senior Engineer I, IT Systems
CareMetx, LLCSenior Engineer I managing day-to-day operations of CareMetx Internal Systems. Mentoring Service Desk team and leading small IT Projects with vendor contracts management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT operations, including call center telephony systems and cloud applications, while providing technical support and mentoring to teams. Proficient in process improvement and documentation, with a strong understanding of compliance requirements such as HIPAA.
Highest-signal resume keywords
IT Helpdesk ExperienceCall Center Telephony SystemsMS Office 365 ManagementPowerShell AutomationHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT EngineeringTechnical SupportProcess ImprovementSystem DocumentationBackup and RecoverySaaS Application DeploymentAzure Active DirectoryMS InTune/MDMSingle Sign On/MFATechnical Writing
Soft Skills
MentoringLeadershipCommunicationInterpersonal Skills
Tools & Technologies
Call Center Telephony SystemsPowerShellWorkatoHybrid Cloud Platforms
Industry Keywords
End-User-ServicesVendor ManagementIT InfrastructureService DeskTier 1/2 Support
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Managing day-to-day operations of CareMetx Internal Systems
- Mentoring and providing guidance to Service Desk team
- Managing vendor contracts
- Creating reports for End-User-Services (EUS)
- Developing recommendations for process improvements
- Cross training with other System Engineers
- Leading small IT Projects
- Presenting new projects or initiatives to Senior Leadership
- Designing, implementing, and troubleshooting call center telephony systems
- Proficient understanding of technology areas such as Azure Active Directory, MS InTune/MDM, Single Sign On/MFA
- Experience deploying and administering SaaS based cloud applications
- Providing technical support to applications and utility developers
- Responsible for backup and recovery of all IT infrastructure
- Ensuring system documentation is maintained
- Interacting with Tier 1/2 service desk to troubleshoot user and system issues.
- Providing after-hours infrastructure support, as needed.
Requirements
What you’ll need- 6+ years’ experience working within an IT Helpdesk
- 6+ years in IT Engineering and support roles
- 6+ years’ experience with call center telephony systems
- Solid experience managing and designing MS Office 365
- Possess knowledge and experience in working in hybrid environment of virtualized and cloud platforms
- Automation of administrative tasks using PowerShell and Workato
- Advanced technical writing skills to document and maintain records for IT systems and standard operating procedures
- Experience with HIPAA requirements
- Ability to interface with all levels from end-users to senior management.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
- Paid time off
- Health insurance