Product Manager

• Define, own, and communicate the product vision, strategy, and roadmap for retail channel systems—ensuring alignment across technology, business, and leadership teams.
• Oversee systems supporting branch experiences, lending solutions, and video banking, ensuring they are maintained, enhanced, and continuously improved to meet evolving member needs.
• Manage and prioritize the product backlog, balancing “keep the lights on” (KTLO) work with enhancements and strategic initiatives to maximize impact.
• Translate business needs into user stories and acceptance criteria, guide delivery teams, and accept completed work—ensuring high-quality outcomes aligned to expectations.
• Act as a connector across teams—partnering with business leaders, product teams, tech teams, and vendors to align priorities and drive execution.
• Manage vendor-supported systems and relationships, ensuring performance, reliability, and alignment with BECU’s goals.
• Identify gaps, inefficiencies, and manual processes, then break down complex problems into actionable solutions that improve workflows and scalability.
• Lead and participate in quarterly planning, capacity discussions, and roadmap alignment to ensure successful delivery across initiatives.
• Incorporate feedback and insights from frontline teams and members to continuously refine product capabilities and resolve complex issues or escalations.
• Mentor junior team members and foster knowledge sharing to strengthen team capabilities and support long-term growth.

Senior Product Owner – Retail Channel Experience

• Drive Onboarding Product Execution: You’ll own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys.
• Deliver Member-Centric Experiences: You’ll design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members.
• Translate Strategy into Action: You’ll partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
• Collaborate Across Teams: You’ll work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
• Leverage Technology & Integrations: You’ll guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
• Use Data to Drive Decisions: You’ll define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
• Champion the Voice of the Member: You’ll incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
• Lead Cross-Functional Execution: You’ll align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
• Manage Product Lifecycle: You’ll oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization.
• Optimize Performance & Outcomes: You’ll monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.

Senior Product Manager – Onboarding, Access

• Set product direction: Define and own the vision, strategy, and roadmap for complex products, with a focus on onboarding, engagement, open banking and lifecycle journeys.
• Drive business outcomes: Align product strategy to KPIs (utilization, retention, engagement) and define success metrics to enable data-driven decisions.
• Evolve priorities: Continuously refine the roadmap using insights, customer feedback, and performance data.
• Lead cross-functional execution: Drive enterprise initiatives and end-to-end delivery from discovery through launch by partnering across Marketing, Digital Banking, Technology, Cyber/CIAM, UX, and product teams.
• Champion the member experience: Leverage customer insights and behavioral data to inform strategy and deliver cohesive, user-centered experiences.
• Guide product performance: Own portfolio outcomes, prioritization, pricing/growth strategies, and overall product health.
• Provide thought leadership: Stay ahead of industry trends (onboarding, authentication, open banking) and apply insights to product innovation.
• Manage and influence stakeholders: Build trust and alignment across senior leaders and cross-functional partners, effectively communicating priorities, navigating competing interests, and driving decisions without direct authority.
• Lead and scale the team: Manage and develop talent, mentor across levels, and evolve team structure to support future growth.

Director, Product Management – Onboarding & Access

• Own and support product initiatives focused on marketplace growth, booking conversion, and customer experience.
• Partner with SEO/SEM, Brand, and Growth teams to improve traffic efficiency, ROAS, and customer acquisition performance.
• Collaborate with Engineering and third-party partners on marketplace and inventory integrations.
• Translate business needs into clear product requirements, user stories, and prioritized roadmaps.
• Support experimentation efforts including A/B testing, pricing optimization, and conversion analysis.
• Analyze marketplace performance metrics, customer behavior, and funnel data to identify improvement opportunities.
• Partner cross-functionally with Data, Finance, and Franchise Operations teams on strategic initiatives and forecasting.
• Support continuous improvement initiatives by identifying process enhancements and operational efficiencies.
• Contribute to a collaborative work environment that promotes innovation, communication, and accountability.
• Other duties as assigned because every day is different in hospitality!

• Own and manage the team backlog, translating Product Manager priorities into well-defined user stories with clear acceptance criteria and scalable, testable requirements
• Manage and align cross-team and system dependencies to ensure smooth, timely delivery while minimizing risk and supporting successful release and adoption
• Track delivery progress, adoption, and system performance metrics to continuously refine priorities, improve quality, and drive utilization
• Serve as the primary point of contact for delivery and integration efforts, clearly communicating requirements, progress, risks and business value to internal and external stakeholders
• Drive strong agile execution practices, fostering accountability, transparency, and continuous improvement within the team
• Lead delivery of core interoperability capabilities, including APIs, integration services, FHIR-aligned data exchange models, and supporting platform features
• Partner closely with engineering to support design decisions and technical execution
• Develop a deep understanding of provider systems and EHR integration patterns, including API consumption, version compatibility, and data exchange constraints, and define internal solutions to address integration gaps and accelerate adoption
• Collaborate with other Product Managers to ensure the backlog aligns with interoperability strategy, supports product OKRs, and reflects realistic sequencing, trade-offs, and delivery feasibility

Clinical Technology Product Manager – Interoperability

• Own and manage the team backlog, translating Product Manager priorities into well-defined user stories with clear acceptance criteria and scalable, testable requirements
• Manage and align cross-team and system dependencies to ensure smooth, timely delivery while minimizing risk and supporting successful release and adoption
• Track delivery progress, adoption, and system performance metrics to continuously refine priorities, improve quality, and drive utilization
• Serve as the primary point of contact for delivery and integration efforts, clearly communicating requirements, progress, risks and business value to internal and external stakeholders
• Drive strong agile execution practices, fostering accountability, transparency, and continuous improvement within the team
• Lead delivery of core interoperability capabilities, including APIs, integration services, FHIR-aligned data exchange models, and supporting platform features
• Partner closely with engineering to support design decisions and technical execution
• Develop a deep understanding of provider systems and EHR integration patterns, including API consumption, version compatibility, and data exchange constraints, and define internal solutions to address integration gaps and accelerate adoption
• Collaborate with Product Managers to ensure the backlog aligns with interoperability strategy, supports product OKRs, and reflects realistic sequencing, trade-offs, and delivery feasibility

Clinical Technology Product Owner – Interoperability

• Act as the product owner for business solutions understanding product, business, and competitive landscape to successfully enhance the company's competitive advantage in the industry.
• Coordinate with business teams and other key business partners to create a product vision, understand and help identify business value, understand required capabilities and translate these into product requirements.
• Partner with business, product, analytics, and operational leaders across portfolios to drive shared prioritization, manage tradeoffs, and ensure aligned execution.
• Translate business needs and engagement strategies into well‑defined features and user stories, driving delivery within a SAFe Agile framework.
• Communicate product updates to stakeholders, including executive leadership.
• Manage expectations and solicit feedback to ensure alignment across the organization.
• Coordinate with technical partners from engineering, data science, user design, and architecture teams in a fast-paced, agile development process to successfully deliver roadmap capabilities.
• Define, monitor, and use KPIs to assess performance, inform decisions, and continuously improve engagement outcomes.
• Identify and proactively manage dependencies, integrations, platform constraints, and delivery risks for the product.
• Guide teams to resolve business, design, and engineering problems quickly and efficiently.

Senior Digital Product Owner – Mental Wellbeing

• Act as the product owner for business solutions
• Coordinate with business teams and other key business partners to create a product vision
• Partner with business, product, analytics, and operational leaders across portfolios
• Translate business needs and engagement strategies into well-defined features and user stories
• Communicate product updates to stakeholders, including executive leadership
• Manage expectations and solicit feedback to ensure alignment across the organization
• Coordinate with technical partners from engineering, data science, user design, and architecture teams
• Define, monitor, and use KPIs to assess performance
• Identify and proactively manage dependencies, integrations, platform constraints, and delivery risks

• Own and drive high-impact, cross-organization initiatives. You will be the primary driver for a number of high-impact, multi-quarter initiatives, aligning stakeholders and ensuring buy-in across Technology and company leadership.
• Drive product strategy and insights. Work closely with Strategic Initiatives, Revenue, and our internal Sales team to define long-term vision and strategy; identify opportunities through sales analytics and data insights; create alignment within the broader organization to define laser-focused roadmaps.
• Own product outcomes end-to-end. Deliver measurable impact across key company metrics, including net sales, market share, NPS, and expansion targets. Partner with Data and Engineering to define measurement frameworks for product performance.
• Influence platform and system design. Sales initiatives impact product offerings for the broader Nabis ecosystem. You will partner with other product managers and engineers to shape scalable and extensible solutions for the broader platform.
• Field research. Shadow sales reps and join ride-alongs with field teams, directly visiting retailer sites. You will partner closely with our sales team to gain on-the-ground insights.

Senior Product Manager, Sales

• Own the 1–3 year vision for multiple product lines
• Maintain a structured roadmap integrated with Jira and financial realities
• Build interactive prototypes and ensure design decisions transfer cleanly to engineering
• Query Amazon Redshift and S3 directly to generate insights
• Act as the first "product call" for Solutions Engineering on complex technical questions
• Mentor junior PMs and foster "product-thinking" across engineering teams

Lead Product Manager

• Envision and plan immediate and long-term vision for product portfolio
• Communicate the vision to key stakeholders
• Support the delivery teams with continued prioritization, trade-off discussions, and roadblock removal
• Collaborate with the business owners, users, SMEs, cutover team, training team, and the OCM team to deploy product features into the business
• Monitor the life of the product including vendor roadmaps and their end-of-life dates

SAP Product Manager

• Function as a subject matter expert and point of contact for business leads, stakeholders and operational users of assigned products.
• Develop an advanced level of understanding of assigned products to effectively collaborate on their refinement and expansion.
• Share product knowledge and needs with product owners to assist in their development of requirements, test plans, and execution efforts for assigned product enhancements.
• Communicate assigned product activities and advancements to business stakeholders and product owners, as well as FO leaders and role coaches.
• Independently assess business needs for process improvements, cost reduction, and automation efforts and bring recommendations to leadership.
• Develop, document, and conduct user training for new or enhanced products.
• Provide internal or client presentation content for assigned products and participate as a subject matter expert in product demonstrations.
• Participate in after-hours and/or weekend work as needed, based on workload demands.
• Other duties as assigned.

Product Manager – Formulary Operations

• Ensure the timely and flawless execution of Medicare clinical program mailings, reporting and interventions
• Measure key performance indicators (e.g. uptake, clinical outcomes, mailing costs, mail return rate, ROI, Star Ratings and trends, revenue, etc.) for assigned clinical products and communicate areas of improvement
• Assess product capacity for managing new clients
• Participate in Medicare clinical product development and execute the product roadmap within scope, time and budget
• Develop a keen understanding of Medicare clinical products in the PBM industry in order to work collaboratively to expand product offerings, refine current product positioning and develop key messages for both existing and potential clients
• Assist in analyzing the products performance, position, and utility for our clients and their members
• Participate in the development of marketing materials related to Medicare clinical services
• Conduct opportunity analyses for prospective clients in consultation with the Clinical Account Executives
• Develop and continually improve strategies, objectives and policies for the assigned products/programs, and establish and monitor high performance standards and productivity measures/targets

Clinical Product Manager, Medicare

• Serve as the primary decision owner for scope, priority, and sequencing, ensuring delivery teams are aligned to execute against the approved roadmap for complex products or initiatives.
• Facilitate user story development from strategy and business requirements, create user stories, document acceptance criteria, approve user stories for the delivery team, and accept completed stories and features.
• Inspect and facilitate product progress, accept, and reject work done, solve product design concerns, define and prioritize product backlog.
• Coordinate with internal design partners, vendors, and external parties to support feature or product planning and execution.
• Partner with key stakeholders to maintain a coordinated product roadmap and reset priorities as needed.
• Maintain current knowledge of market and industry trends and use that knowledge to make effective recommendations during vision, design or workshop sessions.
• Ensure proactive information-sharing among team members to facilitate alignment and awareness.
• Provide coaching and training to junior team members to enable growth and development as needed.
• Perform additional duties as may be assigned.

Senior Product Owner – Digital Banking

• Define, guide, and oversee the vision, strategy, roadmap, and delivery for complex digital banking products and strategic transformation initiatives
• Drive informed, data-backed decisions across the product lifecycle
• Partner closely with technology, design, analytics, operations, and business stakeholders to identify opportunities
• Evaluate feedback, research, and insights to identify product opportunities, integrating the voice of the member into product strategies
• Lead improvements to product management processes
• Define and monitor success metrics for digital banking products and capabilities
• Oversee product financials, including projections, budgets, and expense reporting
• Collaborate with Design to drive discovery, research, and the delivery of cohesive experience journeys
• Mentor and coach individuals and teams, provide ongoing feedback, support professional growth

Director Product Management – Digital Banking

• Responsible for the growth and leadership of Product Owners, project resources, and functional areas across the organization.
• Provide leadership in an agile environment and work across multiple business and technical units to drive overall project and portfolio success.
• Build effective relationships with stakeholders throughout the organization.
• Strive for cross-departmental partnerships to foster innovation.
• Support the credit union’s strategic goals.
• Direct and coordinate deliverables consistent with strategic goals and the prioritization of those goals within the credit union.

Principal Product Owner

• Manage the backlog by writing user stories, clarifying complex business rules, and defining acceptance criteria, testing functionality, and shaping product decisions alongside the broader team.
• Conduct acceptance testing to ensure all features meet defined business rules and acceptance criteria before deployment.
• Partner with cross-functional product teams to define technical touchpoints and integration requirements, ensuring seamless delivery between platform services and user-facing applications.
• Prioritize features based on a mix of regulatory requirements, user research, and technical feasibility within a Scaled Agile framework.
• Present progress, metrics, and roadmaps to senior leadership, ensuring transparency and data-driven decision-making.
• Oversee a cross-functional Scrum team (human-centered design, engineering, quality assurance), leading Program Increment (PI) planning and synchronization ceremonies to ensure high-velocity delivery.
• Partner with engineering team members to embed security, accessibility considerations (Section 508, WCAG, etc.), and automation into the product.
• Support Coforma’s expansion by contributing to proposals and participating in practice-wide improvements within the Product Management department.

• Develop a deep, working knowledge of the Lucra platform across all surfaces
• Own meaningful pieces of our core product roadmap, including areas like compliance and in-game features
• Help shape and support the product work that enables strong partner relationships
• Identify and pursue new opportunities: ancillary products, experimental features, and strategic bets

• Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Delivers critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics.
• Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance.
• Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team.
• Monitors product performance/results in coordination with actuarial, loss analytic and performance analytics.
• Develops, recommends/communicates, and executes on product strategies to improve profitability and market share of programs.
• Monitor the marketplace for emerging opportunities and identify competitor and industrial changes impacting the effectiveness of the current product offers and pricing position.
• Work with business stakeholders to provide technical, analytical and strategic leadership, controlling aspects of the development of project deliverables including cross-functional program management, data gathering and manipulation, analysis and modelling, and communication of insights and recommendations.
• Provides data mining, pattern and root cause analyses to understand areas of untapped opportunity. Find areas of weakness and opportunity based on book performance. Formulates an analytic data-driven approach to address business questions around product, pricing, processes and/or underwriting rules to take advantage of opportunities and strengthen weaknesses.
• Works with actuaries in developing and filing class, rate and / or form filings.
• Provide, create, and develop automated technical solutions to complex manually intensive processes via Microsoft tools.
• Provide guidance, collaboration, and execution of advanced data analysis and product development. Enhance/maintain departmental data/databases.
• Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence application(s).
• Monitor regulatory environment to ensure product compliance.

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Senior Product Owner – Retail Channel Experience

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