Product Designer

• Create exemplary prototypes and experiences, balancing user needs, constraints of technology, brand values, and KPIs
• Work closely with product managers, developers, and other stakeholders to ensure the design vision is implemented effectively
• Collaborate with our user researcher to understand customer needs, behaviors, and pain points
• Stay up-to-date with the latest design trends, tools, and best practices in financial services
• Apply critical thinking to problem solve through design, testing assumptions
• Collaborate with the Design Manager to support the growth and governance of Bread’s Design System

Senior Product Designer

• Own the end-to-end design of core users journeys — both employee tooling use-cases and external customer interfaces and product surfaces — producing wireframes, mockups, and prototypes that make complex processes intuitive and easy-to-use
• Define and evolve the product surfaces’ information architecture and ontology: the labels, categories, and conceptual models that help both high-skill and first-time users navigate and operate quickly and effectively
• Establish the design foundation for AI-powered features, including how consumers and internal business users interact with intelligent guidance, dynamic recommendations, and agent-driven workflows
• Build and maintain a design system that keeps the experience consistent, accessible, and ready to scale across product surfaces
• Contribute to the product roadmap with user insight and design thinking — and help set the future trajectory of Coventry's workflows and external surfaces

Senior UX/UI Product Designer

• Lead the UX design process from concept to execution, ensuring alignment with business goals and user needs.
• Conduct user research, usability testing, and gather feedback to inform design decisions.
• Participate in user-centered design activities, including creating journey maps, wireframes, prototypes, and high-fidelity design.
• Collaborate with cross-functional teams to define and implement innovative solutions throughout the project lifecycle.
• Mentor, coach, and train junior UX designers.
• Help maintain design system, page templates, and style guides that ensure consistency across products.

Senior UX Designer

• Responsible for the visual and interactive elements of digital products like websites and mobile apps
• Translate user flows and wireframes into polished, high-fidelity mockups
• Coordinating with staff to understand requirements of new functionality and user needs
• Conducting user interviews to identify user needs and translate findings into actionable design improvements
• Prototyping through wireframes and mock ups for user-centric experiences
• Updating corporate website and intranet with a content management system as needed
• Iterating on design improvements to drive UI consistency and meet user needs across platforms
• Evaluating end-to-end workflows to enhance usability and efficiency for both administrators and external stakeholders
• Establishing and maintaining UI patterns, components, and guidelines to ensure visual consistency across platforms
• Working with business users on any web content changes
• Utilizing a survey tool creating conditional content surveys
• Support the creation of surveys, polls and registrations

Senior User Interface Designer, Analyst I – II

• Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business
• Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
• Driving product design quality, consistency, and best practices through expert use of Figma

Senior Experience Design Lead – Native Mobile

• Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms
• Develops user experience interface architecture strategies to support and improve the user interface
• Leads cross-family initiatives to meet business and marketing goals
• Partners with cross-departmental teams and business leaders to prioritize UX efforts that align with business objectives
• Helps translate user needs and feedback into actionable product features
• Coordinates and delivers design, prototype, and documentation to improve the user experience
• Collaborates with research and data analytics teams to incorporate quantitative and qualitative data into the design process
• Advocates for user-centered design solutions that evolve with changing business goals and user needs

User Experience Product Design, Specialist

• Championing experience vision, balancing design strategy and execution to grow cross-channel secure sales and deepen client relationships around a framework of financial wellness and advice
• Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
• Driving product design quality, consistency, and best practice/coaching through expert use of Figma
• Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomes; guide and mentor designers by creating design objectives, goals and delivery timelines
• Design frameworks, principles, and components that aim to deliver consistent UX across a range of user touchpoints
• Apply UI and UX skills in complex, ambiguous problem spaces and adapt quickly to change
• Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals
• Take initiative and act on opportunities for improvement
• Support user observation, research, and analysis to understand the challenges of our customers
• Use quantitative and qualitative data to inform design decisions

Senior Experience Designer Lead – Shop

• Embed within Core Shopping workstreams including browse, search, item detail, cart, and checkout to elevate visual and interaction quality, stewarding patterns that improve clarity, trust, and speed for customers at every step of their journey.
• Act as a bridge between product teams and the design language system, ensuring new components and patterns are thoughtfully explored, validated, and integrated back into the system without fragmentation.
• Partner with product designers to explore and develop new interaction patterns, modules, and components before scaling them across the system, from real-time availability states to substitution logic to transactional confidence signals.
• Evolve the design language through product work, shaping components, patterns, and interaction models that scale across surfaces and teams.
• Define and refine UI components, layouts, and patterns with a high level of craft, ensuring clarity, hierarchy, and consistency across complex, high-density catalog environments.
• Set a high bar for visual quality and interaction design, influencing how interfaces look, feel, and behave across the product, with special attention to how customers perceive trust and ease in transactional moments.
• Drive cohesion, continuity, and consistency across end-to-end journeys, ensuring experiences feel connected and intuitive from first browse to final checkout.
• Accelerate the team with reusable flows, templates, and code-adjacent prototypes; partner with engineers to ensure feasible, accessible, and performant implementations.
• Lead high-impact initiatives end to end when needed, from problem framing and exploration through interactive prototyping, delivery, and launch, driving alignment with PM, engineering, data science, and brand partners.
• Introduce and evolve new ways of working across design, product, and engineering, using shared artifacts to improve clarity, speed, and alignment.
• Apply modern AI tools in daily workflows and within our internal Design Lab to explore motion, image generation, and code-driven prototypes that unlock new, scalable patterns.

Staff Product Designer – Shopping Experiences

• Lead complex client engagements end-to-end — discovery, strategy, IA, design, prototype, handoff.
• Anticipate and resolve issues that derail design teams.
• Push AI practice forward and share what's working.
• Build durable design systems within complex engagements.
• Participate in pre-sales with accurate estimations and risk assessments.
• Mentor the designers around you and help adopt new tools.

Staff Product Designer

• Responsible for shaping and delivering a simple, intuitive, and effective digital experience for Teammates, managers, and HR partners.
• Lead the design, optimization, and governance of HR digital products and journeys.
• Partner with HR Centers of Excellence, IT, and vendors to deliver new features, integrations, and system improvements.
• Lead end‑to‑end design of employee and manager journeys.
• Drive adoption of HR digital tools through effective change management, communications, and training.
• Define and track success metrics such as user experience scores, completion rates, case volumes, and system usage.
• Lead, mentor, and develop a team of HR digital, UX, or product professionals.

HR Digital & User Experience Manager

• Define Problems and Shape Strategy
• Drive Clarity and Alignment Across Teams
• Guide Exploration and Evolve the Vision
• Navigate Complexity and Drive Decisions
• Enable Progress Through Collaboration
• Leverage AI to Increase Speed to Learning

Lead User Experience Strategist

• Lead the discovery, voice‑of‑the‑customer work, and insight gathering needed to understand employee HR IT pain points, unmet needs, behaviors, and experience expectations
• Use human‑centered design techniques to craft experiences that are intuitive, personalized, and validated with users, ensuring they meet consumer-level expectations for simplicity and usability
• Convert complex HR processes, policies, SOPs, and service catalogue items into user‑focused assets (e.g., user journeys, guides, interaction patterns) that simplify how employees interact with HR
• Ensure that HR services are coherently designed, consistent across the enterprise, and aligned to the service catalogue, enabling clarity of “what HR delivers” and how users access services
• Partner with HR, Shared Services, and digital teams to ensure HR systems are architected around user needs, not just process requirements—bridging the gap between expectations and platform capabilities
• Ensure that HR service design principles underpin the HR operating model, enabling scalable, repeatable, and measurable HR experiences that deliver reliable outcomes
• Identify strategic improvements to the HR service delivery model based on the future HR IT roadmap and strategy
• Ensure that user experiences is embedded into the functional design of new and existing HR technologies

Associate Director, HR User Experience, Service Delivery

• Define and own the GSC learning experience design strategy aligned to enterprise capability priorities and business transformation agendas.
• Lead the learning design portfolio, determining investment, prioritization, and sequencing of major learning initiatives across Sites and Functions.
• Own GSC learning design frameworks, standards, and governance models ensuring consistency and instructional integrity.
• Lead, coach, and develop learning experience designers and external partners.
• Influence enterprise stakeholders and define success measures with rigorous evaluation of learning impact.
• Lead change management and communication strategies to embed learning into ways of working.
• Approve learning design approaches, program architectures, and vendor use within governance frameworks.

Senior Learning Experience Designer

• Work on all stages of the UX design process ensuring alignment with business goals and user needs.
• Conduct user research, usability testing, and gather feedback to inform design decisions.
• Participate in user-centered design activities, including creating journey maps, wireframes, prototypes, and high-fidelity design that effectively communicate design ideas.
• Collaborates with cross-functional teams to define and implement innovative solutions throughout the project lifecycle.
• Participate in conducting usability tests, heuristic evaluations, and other reviews to evaluate the efficiency and effectiveness of designs.
• Diagnoses simple usability issues and recommends changes.
• Stay updated in industry trend, best practices, and emerging technologies.
• Help maintain design system, page templates, and style guides that ensure consistency across products.

UX Designer

• Serve as the primary Global learning consultant for assigned Brands/Franchise, establishing and sustaining strong relationships with brand, sales, and functional leaders
• Consult with stakeholders to identify performance needs, capability gaps, and desired business outcomes aligned to brand and launch strategies
• Translate business and performance into an integrated learning strategy that may include training and non-training solutions
• Monitor trends, data, and feedback to continuously refine learning strategies and recommend improvements
• Report on learning initiative progress, risks, and key decisions in regular business forums, including high-stakes cross-functional leadership meetings
• Design scalable, learner-centric, science-based learning journeys by persona and role, aligned to global learning and brand strategy
• Create high-level designs, detailed design documents, learning blueprints, and content frameworks across multiple modalities (digital, virtual, ILT, blended)
• Partner closely with Learning Developers, SMEs, and vendors to ensure fidelity to design intent and business outcomes
• Oversee internal and external vendors responsible for learning design and development, ensuring quality, scalability, speed, and cost-effectiveness
• Manage learning programs end-to-end, including timelines, dependencies, prioritization, and stakeholder communication
• Anticipate commercial reviewer concerns by proactively preventing claim creep and tone risks, ensuring fair balance framing while maintaining appropriate scientific depth for the defined learner persona
• Support training delivery and/or enable subject matter experts and trainers as needed for Global markets
• Analyze learning effectiveness data, learner feedback, and business impact metrics

Senior Specialist, Therapeutic Excellence Learning Experience Designer

• Conceptualize and create design solutions that bring clarity, cohesion, and visual impact across product experiences — from early exploration through detailed execution.
• Partner with UX research and data teams to ground design decisions in user behaviors, needs, and motivations.
• Translate concepts into cohesive, user-centered designs, balancing speed with craft and structure with storytelling.
• Contribute to information architecture and influence best practices that raise the standard of design across the team.
• Participate actively in team crits, providing constructive feedback and fostering a strong design culture.
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
• Actively build and apply AI fluency in your design practice, contributing to shared workflows and helping teammates explore how AI can support faster, more consistent design outcomes.
• Collaborate closely with product, engineering, and internal teams to translate creative direction into practical, user-centered solutions.
• Communicate design intent effectively through visuals, prototypes, and storytelling that align teams and stakeholders.
• Lead through influence — fostering alignment, elevating work quality, and helping peers think through design challenges with clarity.
• Work with cross-functional partners to define timelines, trade-offs, and constraints throughout the design process.
• Contribute to component specs, token definitions, and library maintenance in collaboration with the UX team, ensuring accuracy and consistency across the system.
• Identify gaps and opportunities within the system, helping define patterns that support product growth and scalability.
• Partner with front-end engineers to ensure specs translate cleanly into production and the token pipeline stays reliable.
• Support documentation and guidelines that enable adoption across design and development, including versioning and deprecation as the system evolves.
• Develop fluency with AI-powered design tools, applying them to generate and validate on-system designs using the design system as a reliable foundation.

Senior UX Designer, Design Systems

• Work through the end-to-end UX design and research process
• Build digital products and services
• Lead design process for startup ideas
• Deliver compelling UX design and business pitches

Education – UX Design Career Changer Apprenticeship

• Work through the end-to-end UX design and UX research process for a startup idea
• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea or topic of your choice
• Identify target market for product and position product for launch success
• Incorporate AI tools into your UX design process
• Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading interviews, and synthesizing insights

Fashion Design – UX Design Career Changer Apprenticeship

• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea or topic of your choice
• Lead product scoping and feature scoping, as well as entire project management
• Identify target market for product and position product for launch success
• Incorporate AI tools into your UX design process
• Design AI features and products by considering AI specific design parameters and heuristics
• Understand how AI works and advocate for ethical AI design that builds trust without over-reliance with users
• Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales
• Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights
• Deliver a compelling UX design and business pitch for your startup idea

UX Design Career Changer Apprenticeship

• Work through the end-to-end UX design and UX research process for a startup idea
• Build digital products and services
• Lead discovery research and user testing
• Deliver a compelling UX design and business pitch for your startup idea

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