Head of User Experience – Workplace Solutions

Vanguard

Senior UX leader defining and transforming user experiences for institutional clients in the Workplace Solutions business at Vanguard. Leading a multidisciplinary team to innovate and enhance client journeys.

Posted 6/17/2026full-timeMalvern • North Carolina, Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
Replace fragmented, legacy workflows with connected, digitally-enabled solutions
Embed deep B2B insights into product, service, and operational design
Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
Oversee design, research, content, and UX operations—building a high-performing, innovative team
Establish standards, frameworks, and metrics to continuously improve experience outcomes
Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency

Requirements

What you’ll need

10+ years of relevant experience, including UX, product design, or digital strategy leadership
Experience leading teams and delivering measurable business and client outcomes
Bachelor's degree required; advanced degree preferred

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX strategyproduct designdigital strategydesign researchcontent designuser experience operationsdata analysisemerging technologiesusability enhancementworkflow optimization

Soft Skills

leadershipteam buildingcollaborationcommunicationstrategic thinkingproblem solvinginnovationclient relationship managementcross-functional partnershipcontinuous improvement