People Operations

• Assist in coaching, counseling and guiding managers before executing employee disciplinary actions
• Initial point of contact for employee concerns, may conduct investigations regarding concerns raised
• Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members
• Review, solve and respond to inquiries sent to the HR ticketing system
• Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS
• Supports the People Operations team with organizational tasks and various administrative duties
• Oversee various stages across the Employee Lifecycle
• Other duties as assigned.

Senior People Partner

• Lead Gifthealth’s culture and engagement strategy, translating mission and values into meaningful, scalable programs that strengthen connection, belonging, and engagement.
• Design and deliver high-impact initiatives including employee recognition, volunteerism, employee philanthropy, belonging programs, Culture Council initiatives, and Employee Resource Groups (ERGs).
• Define success metrics, measure impact, and continuously evolve programs based on employee feedback, survey data, and business needs.
• Own and continuously improve the onboarding and orientation experience, ensuring new hires experience a seamless, welcoming, and values-driven introduction to Gifthealth.
• Work cross-functionally to optimize key lifecycle moments including performance management, internal mobility, recognition, engagement, and retention initiatives.
• Leverage surveys, analytics, and employee insights to identify trends, tell the story of our culture, and develop actionable recommendations.
• Partner with Enterprise Learning & Development colleagues to embed culture and values into onboarding, leadership development, and learning experiences.
• Collaborate closely with Employee Communications to amplify culture initiatives, share stories, and align messaging with broader communication strategies.

Culture and Engagement Manager

• Serve as the senior Human Resources advisor to the CEO/COO and executive leadership team.
• Develop and execute a long-term people strategy aligned with organizational growth objectives.
• Partner with executive leadership on organizational design, succession planning, workforce planning, leadership effectiveness, and talent strategy.
• Provide executive coaching and consultation on organizational effectiveness, performance management, employee relations, and leadership development.
• Utilize workforce analytics and business metrics to support executive decision-making and organizational planning.
• Lead enterprise-wide change management initiatives while ensuring a positive employee experience throughout periods of growth and transformation.
• Foster a culture of accountability, transparency, continuous improvement, and employee engagement.

Vice President, HR – People

• Consults with branch management, providing HR guidance when appropriate.
• Assist with the onboarding of new management to ensure understanding of HR practices, policies, programs, and protocols.
• Analyzes trends and metrics in partnership with your HRD and operations leadership to identify areas of need and develop solutions and programs to help meet business and HR goals.
• Manages and resolves complex employee relations issues.
• Conducts effective, thorough, and objective investigations.
• Provides day-to-day performance management guidance.
• Assist in coaching, counseling, career development, and disciplinary actions as needed.
• Works closely with management and employees to ensure an engaged and productive work environment with a focus on retention.
• Manage the utilization of companywide engagement and communications programs including the Elara Heroes program, online recognition platform, and Elara Care app.
• Provides HR policy guidance and interpretation counseling to ensure policy understanding and adherence.
• Ensure state, CMS, and accreditation agency requirements of employment are met.
• Maintain HR files with assistance of HR Coordinator and audit for regulatory compliance.
• Deploy Human Resources Support Resources to meet client group’s need.
• Ensure excellent HR service delivery through coordinated efforts with the HR Service Center for frontline support, Learning and Development, Comp and Benefits, Worker’s Comp, Leave Management, and UE support, and HR Operations/Payroll.
• Proactively assist in resolving employee and manager issues or concerns to ensure a great employee experience at Elara Care.
• Perform other duties and needed and/or assigned.

People Partner

• Provide expert guidance and support on complex People Relations concerns
• Lead People Relations initiatives supporting local and global RPR deliverables
• Handle high-risk concerns and support RPR Advisors in meeting SLA expectations
• Coach and develop RPR Advisors and/or Specialists
• Build strong connections with the global team
• Lead development and continuous improvement of People Relations policies
• Ensure People Relations support aligns with local legislation and bp policies
• Promote employee wellbeing and a more inclusive workplace

Senior People Relations Advisor

• Partners closely with People Strategy Partners to lead short-term, high-impact projects integrating organization design, workforce analytics, talent optimization, and change enablement.
• Serves as a guiding force for junior problem solver roles, playing a pivotal part in crafting, implementing, and refining organizational policies.
• Acts as the execution engine behind strategic people strategies by building scalable solutions and creating reusable playbooks for replication across business units.
• Diagnoses and frames organizational problems through stakeholder interviews, data analysis, and root cause synthesis.
• Designs and co-creates evidence-based solutions alongside HR and business teams utilizing best practices, analytics, and iterative feedback.
• Leads agile sprint execution, managing timelines, deliverables, retrospectives, and ensuring stakeholder alignment.

Senior People Enablement Partner

• Serve as an advisor and hands-on partner to leadership teams, aligning people strategies with business objectives.
• Shape the employee lifecycle, including performance management and leadership coaching.
• Provide real-time problem-solving for management challenges.
• Support managers in identifying performance gaps and executing the Performance Review cycle.
• Partner in designing leadership development programs and managing external training vendors.
• Lead Employee Experience Surveys, translate data into reports and actionable strategies.
• Drive action planning process for Employee Experience Survey feedback.
• Serve as the primary mediator for interpersonal conflicts and lead workplace investigations.
• Maintain and interpret company policies, providing guidance on ER cases.

Senior People Business Partner

• Provide consultation, decision support, and case resolution across human capital matters
• Manage complex inquiries escalated from the HR service center
• Lead end-to-end resolution of complex employee relations and workforce cases
• Frame risk and structure clear decision pathways
• Identify trends and recurring issues to drive continuous improvement

People Resolution Partner, Bilingual Spanish Preferred

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Key Holder

• Support the launch and systematizing of a new People Team requests automation process and system
• Assist in automating and streamlining employment verification workflows and documentation practices
• Conduct vendor comparison research and organize findings to support People Team operational decision-making
• Provide administrative and operational support for performance review cycles
• Identify, document, and refine standard operating procedures (SOPs) and other operational processes
• Support updates and organizational efforts related to Branch’s Payroll Playbook and associated operational processes
• Assist with implementation activities tied to new People Team vendors and systems
• Provide operational, administrative, and project-based support across the People Team as business needs evolve
• Contribute to continuous improvement efforts focused on scalability, organization, efficiency, and employee experience

People Intern

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

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