Senior People Partner

Independence Pet Holdings

People Partner responsible for HR operations including coaching and employee relations in pet insurance company Pumpkin. Maintaining compliance and overseeing employee lifecycle tasks.

Posted 7/21/2026full-timeNew York City • New York, Ohio • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations, HRIS management, and project management while effectively addressing employee concerns and maintaining confidentiality. Strong organizational skills and the ability to manage multiple priorities are essential for supporting the People Operations team.

Highest-signal resume keywords

Employee RelationsHuman Resource Information System (HRIS)Project ManagementChange ManagementVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Lifecycle ManagementHRIS Data ManagementChange ManagementInvestigative SkillsPolicy and Procedure Knowledge

Soft Skills

Organizational SkillsDetail OrientedDiscretion and ProfessionalismIndependenceAdaptability

Tools & Technologies

WorkdayHR Ticketing System

Industry Keywords

Human ResourcesCenter of ExcellenceContact Center ExperienceLarge Hourly Population

About the role

Key responsibilities & impact

Assist in coaching, counseling and guiding managers before executing employee disciplinary actions
Initial point of contact for employee concerns, may conduct investigations regarding concerns raised
Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members
Review, solve and respond to inquiries sent to the HR ticketing system
Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS
Supports the People Operations team with organizational tasks and various administrative duties
Oversee various stages across the Employee Lifecycle
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience
5+ years of experience in HR or administrative roles
Previous experience in Employee Relations required, supporting a contact center or large hourly population preferred
Organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances
Preferred experience working with a human resource information system (HRIS)
Experience with Workday is a plus
Experience with Change Management and/or large scale transformation activities
Experience within a Center of Excellence model
Detail oriented; good verbal and written communication skills
Able to work independently, establish priorities, meet deadlines, and manage multiple projects simultaneously
Present information and respond to questions from groups of staff, managers, members, and other key stakeholders
Ability to address issues with discretion and professionalism while maintaining confidentiality.

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)