Independence Pet Holdings

Claims Specialist

• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
• Updates Explanation of Benefits (EOB), pays and closes claim.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Works closely with veterinary hospitals and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Performs other duties and responsibilities as assigned.

Claims Adjuster – Associate

Security Engineer

• Define and execute the security engineering strategy aligned with organizational goals and regulatory requirements
• Architect and oversee the implementation of secure systems, applications, and infrastructure across cloud and legacy environments
• Lead secure software development practices, including code reviews, threat modeling, and vulnerability remediation
• Oversee identity and access management, encryption, and key management solutions
• Collaborate with product, IT, and DevOps teams to integrate security into CI/CD pipelines and development lifecycles
• Provide security engineering guidance and oversight across all OpCos to ensure consistent standards and practices
• Evaluate and implement security tools and technologies to strengthen engineering capabilities
• Embed operational resilience principles into system design and engineering processes to minimize downtime and ensure continuity
• Partner with risk & compliance teams to ensure compliance with relevant frameworks and standards (e.g., ISO 27001, NIST, OWASP, PCI-DSS)
• Partner with Security Operations to support incident response and post-incident engineering improvements
• Develop and enforce security policies, standards, and secure coding guidelines across the development stack
• Build, mentor, and retain a high-performing security engineering team, including defining roles and career paths
• Promote a culture of security awareness and engineering excellence across the organization
• Contribute to the overall security strategy, risk management framework, and technology roadmap
• Develop metrics, dashboards, and reports for executive leadership on engineering security posture and progress
• Drive measurable improvements in application security, vulnerability closure rates, and secure development adoption

Head of Information Security Engineering

Compliance

• Own and maintain the enterprise-wide information security compliance posture across all operating entities, ensuring alignment with regulatory expectations and internal risk appetite.
• Establish a defensible, evidence-driven control environment capable of withstanding regulatory scrutiny across multiple jurisdictions.
• Serve as the authoritative leader for compliance strategy across MGAs and carrier entities with differing regulatory obligations.
• Design and implement a unified GRC operating model across multiple insurance entities with varying levels of maturity.
• Establish a control-centric framework leveraging NIST 800-53, ISO 27001, SOC 2, and PCI DSS.
• Transition the organization from periodic, interview-based assessments to continuous, evidence-driven compliance measurement.
• Define and operationalize KRIs, control effectiveness metrics, and executive reporting.
• Serve as the central point of accountability for regulatory readiness, including NYDFS, state insurance regulators, and international frameworks where applicable.
• Lead enterprise-wide audit strategy (SOC 2 Type II, ISO 27001, internal audits).
• Interface directly with regulators and external auditors to ensure consistent narratives, defensible controls, and successful audit outcomes.
• Drive enterprise remediation strategies with measurable timelines and executive accountability.
• Build and scale a comprehensive TPRM program across the full vendor lifecycle.
• Establish risk tiering, due diligence, and continuous monitoring aligned with enterprise risk tolerance.
• Integrate TPRM into procurement, legal, and business operations to ensure consistent enforcement.
• Oversee risk acceptance and exception governance frameworks.
• Harmonize fragmented GRC practices across acquired entities into a centralized and scalable function.
• Drive automation strategy leveraging GRC platforms (auditboard, Drata, or equivalent) to enable real-time compliance visibility and evidence collection.
• Embed security, privacy, and identity governance into enterprise-wide control frameworks.
• Advance organizational maturity toward a "Security First" operating model.
• Provide regular reporting to executive leadership and board-level stakeholders (e.g., Audit Committee, Risk Committee).
• Collaborate daily with the Chief Privacy Officer (CPO) and Chief Risk Officer (CRO) organizations to ensure alignment across privacy, enterprise risk management, and information security compliance.
• Translate complex regulatory and technical requirements into business-aligned decision frameworks.
• Influence enterprise investment decisions through quantified risk exposure and control effectiveness.
• Lead a multi-layered global GRC and TPRM organization, including:
• 4 senior GRC functional leaders
• A transversal offshore operations team
• A dedicated outsourced delivery pod (India-based) supporting scaled compliance and assessment activities.
• Establish governance models, performance management, and operational rigor across distributed teams.
• Drive talent strategy, succession planning, and capability development aligned to enterprise scale.

Director of Governance, Risk, and Compliance – TPRM

Customer Support

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned

Customer Care Agent

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned

Customer Success Manager

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Senior Marketing Manager – CRM

Operations

• Manage and support a small team responsible for day-to-day operational workflows
• Own execution of key operational and compliance processes
• Build, maintain, and improve standard operating procedures (SOPs) and operational documentation
• Identify and implement process improvements to reduce manual work
• Partner with Compliance, Underwriting, and external stakeholders to ensure processes align with regulatory and carrier requirements
• Support internal audits and regulatory reviews
• Monitor operational workflows and escalate issues or anomalies
• Partner with Product to translate operational challenges into system and workflow improvements
• Coach and develop team members through regular feedback, prioritization support, and guidance

Operations Manager

Account Manager

• Acquire and Launch New Hospital Partners: Prospect warm leads and targeted veterinary hospitals, selling our whitelabel technology solution that enables them to offer customized wellness plans.
• Manage End-to-End Onboarding: Guide new partners through the implementation process, ensuring successful plan development, configuration, and launch.
• Drive Account Engagement and Growth: Nurture the hospital portfolio to maximize program adoption, resulting in sustained enrollment and new member subscriptions for their wellness plans.
• Own the Sales Pipeline: Proactively manage the full sales cycle, leveraging multi-level stakeholder mapping (decision-makers and champions) to achieve consistent policy and revenue growth.
• Leverage Strategic Communication: Utilize a strong blend of video conferencing, screen sharing, and phone presence to facilitate engaging, efficient, and successful interactions with all partners.

Vet Wellness Partnership Manager

• Actively pursue and close new business, targeting consistent quarter‑over‑quarter growth
• Own and manage a portfolio of 125–150 accounts to drive quotes, policies, and revenue
• Conduct an average of 24 product training sessions per quarter
• Develop and execute customized sales strategies using data and performance insights
• Serve as a trusted advisor and subject‑matter expert to veterinary partners, fostering long-term client relationships.
• Build strategic partnerships and maintain a strong pipeline of new opportunities
• Combine persuasive presentations with relentless follow up to drive behavior change

Strategic Account Manager

Account Executive

• Actively pursue and close new business, targeting consistent quarter ‑ over ‑ quarter growth
• Own and manage a portfolio of 125–150 accounts to drive quotes, policies, and revenue
• Conduct an average of 24 product training sessions per quarter
• Develop and execute customized sales strategies using data and performance insights
• Serve as a trusted advisor and subject ‑ matter expert to veterinary partners, fostering long-term client relationships
• Build strategic partnerships and maintain a strong pipeline of new opportunities
• Combine persuasive presentations with relentless follow up to drive behavior change

• Manage and support a small team responsible for day-to-day operational workflows, ensuring accuracy, timeliness, and strong follow-through
• Own execution of key operational and compliance processes, including policy servicing support, DOI complaint coordination, licensing workflows, and audit preparation
• Build, maintain, and improve standard operating procedures (SOPs) and operational documentation, including edge cases and escalation paths
• Identify and implement process improvements to reduce manual work, minimize errors, and improve team efficiency and scalability
• Partner with Compliance, Underwriting, and external stakeholders to ensure processes align with regulatory and carrier requirements
• Support internal audits and regulatory reviews by gathering documentation, tracking requirements, and coordinating responses
• Monitor operational workflows (e.g., cancellations, billing issues, disputes) and escalate issues or anomalies, working cross-functionally to drive resolution
• Partner with Product to translate operational challenges into system and workflow improvements, contributing to requirements and testing
• Coach and develop team members through regular feedback, prioritization support, and guidance on problem-solving and process adherence