Independence Pet Holdings

People Operations

• Assist in coaching, counseling and guiding managers before executing employee disciplinary actions
• Initial point of contact for employee concerns, may conduct investigations regarding concerns raised
• Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members
• Review, solve and respond to inquiries sent to the HR ticketing system
• Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS
• Supports the People Operations team with organizational tasks and various administrative duties
• Oversee various stages across the Employee Lifecycle
• Other duties as assigned.

Senior People Partner

Insurance

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned

Insurance Agent

Project Manager

• Own the planning, scheduling, and execution of integrated marketing campaigns across digital, social, email, content, and events channels
• Translates ambiguous requirements into detailed, actionable project plans, including mapping appropriate stakeholders, adhering to budget restrictions, referencing cross departmental dependencies, and defining metrics for success
• Comfortable juggling multiple projects at once of various sizes- some lasting a few days, some a few weeks, and some even a few months.
• Build and manage detailed project timelines, ensuring milestones and deliverables are met by internal teams and external partners
• Coordinate day-to-day workflows across creative, copywriting, paid media, and brand teams, as well as agencies and vendors
• Work closely with engineering, insurance product, digital product, growth and UX teams to ensure communication and collaboration within the context of the given marketing project
• Maintain organized project documentation including briefs, scopes of work, status reports, and post-mortems
• Lead weekly status meetings, facilitate reviews, capture decisions, and drive accountability on action items
• Proactively anticipate risks, bottlenecks, and scope changes—escalating to senior leadership when appropriate
• Support the development of scalable processes, templates, and playbooks for recurring campaign types
• Ability to work independently with minimal supervision

Senior People Partner

Insurance Agent

Marketing Project Manager