People & Culture Business Partner

Crisis Text Line

Manager, People & Culture at Crisis Text Line fostering a supportive and inclusive workplace culture. Engaging employees, managing performance, and guiding employee relations matters with empathy and integrity.

Posted 5/30/2026full-timeRemote • California, Colorado, Connecticut, Florida, Illinois, Iowa, Maryland, Massachusetts, Missouri, Montana, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $67,452 - $84,084 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

Requirements

What you’ll need

6+ years of progressive HR experience, with at least 2 years focused on employee relations or HR business partner work.
Demonstrated experience conducting workplace investigations and managing sensitive employee relations matters with sound judgment and discretion
Strong knowledge of federal and state employment laws and HR compliance requirements.
Superior communication and relationship-building skills, including experience supporting internal communications and leadership coaching.
Strong project management, organizational, and change management skills.
Experience with HRIS and applicant tracking systems (e.g., TriNet, ADP, UKG, Greenhouse, Lever, or similar platforms).

Benefits

Comp & perks

Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly internet and mental health stipends
Annual Wellness Stipend
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee relationsworkplace investigationsHR complianceproject managementchange managementonboardingoffboardingperformance managementpolicy developmentdata analysis

Soft Skills

communicationrelationship-buildingempathydiscretioncoachingconflict resolutionjudgmentorganizational skillscollaborationfacilitation