Crisis Text Line

People Operations

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

People & Culture Business Partner

Counselor

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real-time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.

Crisis Counselor Supervisor

Content Manager

• Support creation and implementation of a comprehensive content strategy aligned with organizational goals.
• Craft persuasive narratives that drive growth across business targets (e.g., donors, volunteers, texters).
• Oversee and develop email marketing donor strategy that drives fundraising by designing, executing and optimizing email campaigns targeted at acquiring, engaging and retaining donors.
• Write engaging content for marketing campaigns, blogs, articles, videos, social media posts, newsletters, and multimedia assets.
• Collaborate with the marketing team and other departments such as philanthropy, public policy and research to align content on campaign strategy and organizational objectives.
• Integrate optimized content for search engines and user engagement.
• Monitor content performance, gathering analysis and adjusting strategies based on data insights.
• Ensure all content aligns with the organization’s voice, tone, brand and values.

Marketing Email and Content Manager

Full-stack Engineer

• Define and maintain performant, scalable data models in the data warehouse, with a focus on reliability, reusability, and documentation
• Partner with Platform and Data Engineering to build and monitor scalable data pipelines in production
• Serve as a technical authority on data modeling standards, tooling choices, and engineering best practices across the analytics function
• Translate ambiguous business needs into clean, well-scoped data products — from one-time analyses to production-grade dashboards
• Advocate for and drive adoption of industry best practices
• Define the organization's experimentation standards: what constitutes a well-designed study, how results are interpreted, and how findings are documented and shared
• Design and execute experiments — hypothesis testing, data analysis, A/B tests, quasi-experiments, and observational studies — in partnership with Operations, Marketing, and Product stakeholders
• Evaluate, select, and implement the experimentation stack — prioritizing open-source and low-overhead tooling that can mature with the practice
• Bring statistical rigor to ambiguous questions: help teams move from "we want to know if X works" to a study design that can actually answer that question
• Communicate findings to non-technical audiences with clarity, including Senior Leadership and external partners

Senior Engineer, Analytics, Operations Intelligence

Digital Marketing

• Lead paid media strategy and execution across platforms including Google Ads, Meta, YouTube, and emerging channels to drive acquisition, engagement, and donations
• Own campaign planning, budget allocation, performance optimization, and ROI across all paid channels
• Develop audience targeting, retargeting, and conversion strategies to improve efficiency and scale results
• Build and manage full-funnel digital strategies that convert awareness into action and conversion
• Lead SEO and SEM strategy to increase visibility, traffic, and high-intent conversions
• Optimize website performance, landing pages, keyword strategy, technical SEO, and user journeys
• Lead digital fundraising strategies that grow donor acquisition, retention, and revenue
• Own performance reporting across channels, translating data into actionable recommendations
• Lead and support a digital marketing team across paid media, SEO, and social channels

Senior Digital Marketing Manager

Events

• Design and deliver engaging virtual and hybrid events that foster volunteer connection, learning, and community, leveraging a variety of formats (e.g., panels, discussions, interactive sessions) beyond traditional webinars.
• Audit and evolve existing events into a cohesive, data-informed strategy that reflects community needs, engagement patterns, and organizational priorities.
• Partner with the Learning & Engagement Manager to assess current events, identify gaps, and define a roadmap for scalable, high-impact event programming.
• Collaborate with SMEs, Learning Design, Community, and Clinical partners to shape event content and experiences that are impactful, inclusive, and aligned with mission priorities.
• Facilitate dynamic, discussion-driven events—guiding conversations and elevating diverse perspectives.
• Serve as both host and operational lead for events, overseeing logistics, platforms, and seamless end-to-end execution.
• Bring a strong point of view on event tools, platforms, and engagement strategies, selecting the right formats and technologies to support scale and impact.
• Evaluate event effectiveness using qualitative and quantitative data, and continuously iterate to improve reach, engagement, and overall experience.
• Build scalable, repeatable processes that ensure consistency, accessibility, and excellence as event programming grows.
• Project manage event initiatives from concept through execution, ensuring timelines, quality standards, and experience goals are met.

Events Program Lead

Designer

• Design and develop engaging, high-impact learning programs—not just individual courses
• Create content for new volunteer onboarding and ongoing education
• Apply adult learning principles to create meaningful, memorable learning experiences
• Develop structured learning journeys, assignments, and certification pathways
• Continuously improve content through iteration, feedback, and evolving needs
• Conduct learning needs analyses to inform program design
• Define success metrics and evaluate learning effectiveness
• Design assessments (formative and summative) that measure competency and readiness
• Build scalable frameworks, templates, and standards for learning design
• Play a key role in LMS migration and optimization
• Design learning experiences directly within LMS platforms
• Ensure content is accessible, well-structured, and scalable
• Collaborate closely with clinical, learning & engagement, and subject matter expert teams
• Translate complex or sensitive content into clear, engaging learning experiences
• Partner with internal and external stakeholders to design and deliver programs
• Manage projects end-to-end, including timelines, milestones, and communication