Crisis Text Line

Recruitment

• Coordinate candidate scheduling, interview logistics, and hiring activities across multiple stakeholders and time zones
• Serve as a primary point of contact for candidates throughout the hiring process, ensuring timely communication and a positive candidate experience
• Support candidate sourcing, resume review, screening activities, and pipeline management as needed
• Assist with offer administration and pre-employment activities
• Maintain accurate candidate records, workflows, and job postings within the Applicant Tracking System (ATS)
• Support recruiting reporting, hiring metrics, and talent acquisition operations
• Coordinate onboarding activities for new employees and contractors from offer acceptance through their first days with the organization
• Manage onboarding communications, scheduling, and cross-functional coordination with hiring managers, IT, and internal stakeholders
• Facilitate background checks, I-9 verification, onboarding documentation, and system access requests
• Coordinate new hire orientation logistics, onboarding resources, and employee welcome activities
• Manage employee swag ordering and distribution
• Ensure new hires have the tools, resources, and support needed for a successful onboarding experience
• Support the administration and optimization of the Applicant Tracking System (ATS) and other talent-related systems and databases
• Maintain recruiting documentation, templates, communication materials, and candidate resources
• Support People & Culture communications, shared inbox management, and employee experience initiatives
• Assist with reporting, data tracking, and operational projects across Talent Acquisition and People & Culture
• Identify opportunities to improve processes, communication, and the overall candidate and employee experience
• Provide flexible support across Talent Acquisition and Employee Experience initiatives based on organizational priorities

Talent Acquisition Coordinator

People Operations

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

People & Culture Business Partner

Counselor

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real-time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.

Talent Acquisition Coordinator

People & Culture Business Partner

Crisis Counselor Supervisor