Crisis Text Line

Manager

• Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact
• Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes
• Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle
• Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences
• Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement

Learning and Engagement Manager

Product Designer

• Provide strategic leadership to align learning and engagement initiatives with organizational goals, ensuring volunteer training drives meaningful impact
• Lead and develop a high-performing team of Program Leads, setting clear expectations, fostering growth, and driving overall team performance
• Oversee program operations and impact measurement, ensuring learning solutions scale effectively across the full volunteer lifecycle
• Bring expertise and a strong perspective in customer engagement, community education, or volunteer learning programs to inform innovative and effective approaches

Learning Design Manager

Full-stack Engineer

• Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production.
• Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions.
• Champion security: Contribute to authentication, authorization, and platform security practices.
• Build for scale: Improve service architecture, APIs, and system reliability as we grow globally.
• Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions.
• Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows.
• Support production: Participate in on-call rotation to ensure platform reliability.

Senior Software Engineer – Full Stack

• As a Design Lead, working on a small team, you are both strategic and hands-on
• You will define UX strategy while directly designing the screens, flows, and assets needed to ship features
• Partner with researchers and product managers to understand user needs and requirements, and translate insights into human-centered designs
• Create conceptual designs, UI mockups, user flows, prototypes, and final specifications to help define and improve the user experience (UX) and user interface (UI)
• Conduct iterative testing with users to validate designs
• Communicate conceptual ideas, detailed design, and design rationale both verbally and visually
• Ensure consistency across the platform by leveraging Tailwind to build, maintain, and enhance our Design System
• Collaborate closely with engineering to ensure design specifications are implemented accurately
• Analyze metrics and behavioral data to refine designs post-launch
• Establish best practices for product design processes within a small, fast-paced team
• Own product UX vision, roadmap alignment, and design quality
• Exercise ethical decision-making to ensure our products and services are accessible and human-centered and do not uphold clinical policies

Lead Product Designer

Counselor

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.

Crisis Counselor Supervisor, Bilingual

Machine Learning Engineer

• Fully own the model pipeline, from data collection and labeling to deployment and monitoring.
• Identify product and operational opportunities to build solutions that create efficiencies.
• Work with Product, Design, and Engineering to bring use cases into production.
• Establish effective partnerships and collaboration with subject matter experts, including Clinical Supervisors, Learning Experts, and Coaches.
• Communicate and share model performance and impact in a digestible and accessible way with the rest of the organization.
• Consider ethics, equity, security, privacy, and confidentiality in all work.

Staff Machine Learning Engineer

Analyst

• Lead complex People & Culture initiatives—including system implementations, process redesigns, and cross-functional programs—using strong project and change management practices.
• Partner with People leadership to operationalize compensation programs, job architecture, and pay-equity frameworks within HR systems.
• Support organizational design, workforce planning, and role clarity through effective system configuration, reporting, and insights.
• Design and continuously improve equitable, efficient, and employee-centered People processes and service delivery models.
• Build dashboards and analytics that translate workforce data into actionable insights for leaders and People strategy.
• Advance responsible AI and digital innovation within People Operations, applying ethical, transparent, and data-informed approaches to anticipate workforce trends and risks.

Senior HRMS/HRIS, Compensation Analyst

• Perform active rescues when texter safety has been identified as imminent risk
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
• Provide real time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery