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Crisis Counselor Supervisor
Crisis Text LineCrisis Counselor Supervisor providing real-time support and guidance to volunteer Crisis Counselors at Crisis Text Line. Ensuring high-quality care for texters in crisis situations involving a remote workforce.
Posted 5/27/2026part-timeRemote • Colorado, Connecticut, Florida, Illinois, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite
About the role
Key responsibilities & impact- Perform active rescues when texter safety has been identified as imminent risk.
- Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
- Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
- Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
- Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
- Provide real-time feedback on conversation quality.
- Participate in trainings and internal working groups to increase quality service delivery.
Requirements
What you’ll need- 3+ years of crisis intervention work experience beyond volunteerism.
- Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.
- Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
- Intermediate skills in G-suite, communication applications and call center experience.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Crisis Text Line Website LinkedIn All Job Openings 201 - 500 employees Founded 2013 🤝 Non-profit 🌍 Social Impact 🧘 Wellness 💰 $23.8M Series B on 2016-06 Non-profit
- Social Impact
- Wellness Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities. Crisis Counselor Supervisor 🔥 0 minutes ago ⛰️ Colorado, Connecticut, +15 more states – Remote 💵 $25 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Perform active rescues when texter safety has been identified as imminent risk.
- Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
- Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
- Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
- Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
- Provide real-time feedback on conversation quality.
- Participate in trainings and internal working groups to increase quality service delivery. 🎯 Requirements
- 3+ years of crisis intervention work experience beyond volunteerism.
- Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.
- Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
- Intermediate skills in G-suite, communication applications and call center experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Personal Financial Counselor, PFC 🕒 May 19 Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings 🇺🇸 United States – Remote 💵 $58.4k - $93.5k / year 💰 $101M Private Equity Round on 2004-01 ⏱ Part Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Personal Financial Counselor, Assignment Ready Counselor 🕒 May 19 Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Personal Financial Counselor providing comprehensive financial counseling for military personnel and their families. Assisting with spending plans, conducting workshops, and using virtual counseling methods. 🇺🇸 United States – Remote 💵 $58.4k - $93.5k / year 💰 $101M Private Equity Round on 2004-01 ⏱ Part Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Personal Financial Counselor 🕒 May 19 Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Personal Financial Counselor providing financial counseling services to military service members and their families. Aiding in establishing spending plans and coordinating financial management workshops. 🇺🇸 United States – Remote 💵 $58.4k - $93.5k / year 💰 $101M Private Equity Round on 2004-01 ⏱ Part Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Personal Financial Counselor 🕒 May 19 Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Personal Financial Counselor providing financial counseling and education to military service members and their families. Involves collaboration with military installations and counseling services. 🇺🇸 United States – Remote 💵 $58.4k - $93.5k / year 💰 $101M Private Equity Round on 2004-01 ⏱ Part Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Personal Financial Counselor 🕒 May 19 Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Personal Financial Counselor supporting military service members with personal financial counseling and management services. Assisting in financial planning and providing educational workshops for families and service members. 🇺🇸 United States – Remote 💵 $58.4k - $93.5k / year 💰 $101M Private Equity Round on 2004-01 ⏱ Part Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
crisis interventiontraining adherencesafety protocolscoping skillsreal-time feedbackcall center experienceG-suitecommunication applications
Soft Skills
interpersonal skillsquality supportproblem-solvingflexibilityreliability