Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Build and run the operating model for the Alliances organization, creating the planning, governance, and execution cadence that connects Product, GTM, and alliance priorities into one integrated partner plan
• Establish program management rigor across alliance initiatives, including goals, milestones, dependencies, decision points, risk tracking, and executive readouts
• Own the business rhythm for alliances, including integrated planning cycles, QBRs, status reviews, governance forums, and leadership communications
• Create and maintain a single source of truth for alliance initiatives, readiness, execution status, pipeline visibility, and business outcomes
• Partner with Alliance leaders to translate strategic priorities into scalable programs, measurable workstreams, and repeatable execution models
• Drive co-sell and pipeline operating discipline, including initiative tracking, inspection cadence, funnel visibility, and performance reporting in partnership with Sales and GTM stakeholders
• Coordinate cross functional readiness for alliance launches, integrations, field activation, and strategic programs
• Define what production ready means across alliance initiatives, ensuring teams are aligned on requirements, handoffs, launch criteria, and dependencies
• Standardize templates, workflows, governance processes, and reporting frameworks that improve scalability and consistency across alliance motions
• Track and communicate impact across product, GTM, and operating dimensions, helping leadership understand priorities, progress, blockers, and outcomes
• Surface risks early, drive follow through across stakeholders, and help teams resolve execution gaps before they slow customer or partner impact.

Alliances Programs & Operations Manager

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Provides strategic and operational leadership for a designated market within the service line.
• Drives financial performance, client relationships, and operational excellence while partnering with clinical leadership to ensure quality care delivery.
• Develop and implement operational strategies aligned with organizational goals.
• Build and implement market plan with associated targets, including P&L responsibility, financial and revenue growth, operations and labor management, contract management and clinical outcomes within the market.
• Analyze financial reports and performance metrics to ensure sustainability.
• Collaborate with finance and other key stakeholders on budget, forecasting and resource allocation.
• Drive continuous improvement initiatives for efficiency and operational quality.
• Drive Monthly Operating Reviews with key Clinical, Operational and Finance leadership.
• Monitor industry trends and competitive landscape to inform decision-making.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.

VP of Operations – Anesthesia

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Under general supervision, learns to perform duties in Enterprise Operations.
• This position has the responsibility for supporting enterprise operations activities related to workflow documentation, data gathering and analysis, and assistance on Enterprise Operations projects.
• Must be comfortable working with large amounts of data in multiple systems and can synthesize data into actionable insights.
• Frequent collaboration with other areas of the credit union is expected.

Enterprise Operations Intern

• Lead high-impact operational excellence initiatives focused on throughput acceleration, cycle time reduction, productivity optimization, and quality, consistency, and scalability.
• Diagnose current-state workflows to identify bottlenecks, waste, and variability.
• Design and implement future-state workflows that are standardized, scalable, and automation-ready.
• Own delivery of measurable outcomes, not just recommendations.
• Independently lead complex transformation initiatives across core operational domains.
• Translate strategic objectives into executable plans and deliver tangible results.
• Coordinate across Business Transformation, Operations, Product, AI, Engineering, Data, and PMO/TPMO partners.
• Proactively surface risks, tradeoffs, and decision points to leadership.
• Act as a trusted thought partner to Operations leadership.

Principal – Business Transformation, Operational Excellence

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
• Drive accountability through action tracking, follow-ups, and continuous process improvement
• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
• Partner with finance to understand unit economics and protect margin as volume increases
• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
• Use automation or AI where it makes sense to reduce manual work

Senior Operations Manager – Scalability

• Operationalize formulary information from various sources including FAC, P&T, Medispan and CAEs to coordinate the process of getting the information into the Formulary and Benefit Management System (FBMS) and then communicated to Benefits Systems and Auditing
• Coordinate implementation schedule of new clients
• Work with implementation team to streamline process for new client implementations
• Coordinate creating and building of unique formulary designs for custom clients
• Make independent decisions on formulary setup and maintenance when creating and building new formulary designs for custom clients which directly affects the bottom line of our clients
• Coordinate formulary document creation and posting, including maintenance of web, e-prescribing, formularies, change notifications, and medication program lists
• Trouble-shoot various formulary/set-up questions
• Review weekly Medispan Reports for specific changes that would affect the formulary
• Approximate travel required (5-10%)
• Other duties as assigned

Specialist II, Formulary Operations

• Drive top-line growth by closing new Service or Inventory business from targeted automotive dealers
• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results
• Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process
• Develop comprehensive understanding of CDK applications and their functionality
• Maintain accurate records of your interactions and your forecast in our Salesforce CRM, leveraging the 9 steps of the Influencing the Decision℠
• 75% travel in the field, including overnight travel
• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Ability to work independently/in a team environment
• Proficiency with Microsoft Office
• Valid Driver’s License/travel documents (if applicable)

New Business Sales – Service/Fixed Ops Software

• Lead onboarding efforts for customers adopting GCPay’s ePayments functionality
• Conduct training sessions and walkthroughs for General Contractors and Subcontractors
• Guide customers through compliance reviews and funding setup processes
• Provide timely, empathetic support to customers via phone and email
• Investigate payment discrepancies and operational issues
• Coordinate with internal teams (e.g., Product, Engineering, Finance) and external partners (e.g., banks)
• Own and manage escalated, time-sensitive cases through to resolution
• Identify opportunities to improve workflows, efficiency, and customer experience
• Support and contribute to process improvement initiatives across the ePay team
• Create and maintain clear, high-quality process guides, training materials, and general knowledge resources for internal and external stakeholders

Payment Operations Specialist

• Facilitate and document enterprise operational business process reviews and deep-dives to document current state of critical operations across the institution.
• Participate in independent learning to ensure understanding of current state challenges and opportunities.
• Perform Root Cause Analyses (RCA) to help design future state processes to improve operating conditions.
• Summarize findings to help inform business owner prioritization and executive decision-making related to process optimization, workforce upskilling or technology enablement plans.
• Establish and maintain standards for qualitative and quantitative operational analysis, ensuring consistency and thoughtfulness across plans.
• Be a trusted advisor to the business and subject matter expert on continuous improvement, operational efficiency, and Lean principles.

Senior Enterprise Operations Optimization Analyst

• Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.
• Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.
• Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.
• Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.
• Aid campaign and organization finance staff with the reconciliation of financial reports.
• Support campaign and organization admins through the account setup process, all while keeping records organized.
• Assist in the monitoring and development of automated systems and workflows.
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Account Operations Support Associate

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Partner with Marketing and Digital teams to optimize club-level website performance
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Manage, mentor, and guide a team of marketing operations professionals focused on technical execution and platform management.
• Serve as the primary technical subject matter expert for Product Marketers.
• Own the tagging infrastructure using Tealium iQ. Ensure all digital properties are comprehensively tagged with highly accurate data layer attributes for Google Analytics.
• Audit, review, and analyze both server-side and client-side event data to guarantee accuracy and consistency.
• Architect and build personalized user experiences utilizing Salesforce Marketing Cloud Personalization.
• Oversee the technical setup, onboarding, and configuration of new paid media platforms and advertising accounts.

Manager, Marketing Platform Operations

• As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation.
• You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported.
• This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.
• If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.

Service Operations Representative

• Performs complex maintenance and operational tasks with all natural gas process related equipment and systems
• Minimizes unplanned shutdowns through root cause analyses and implementing corrective actions with a focus on improving safety
• Fixes and maintains process control systems
• Partners with project managers to define scope and instrumentation specifications for new projects
• Other duties as assigned

See all jobs on JobTailor

Lead, EPMO Operations – Enablement

Alliances Programs & Operations Manager

Director, Specialty Pharmacy Fulfillment Operations

Director, Specialty Pharmacy Fulfillment Operations

President – Integrator & Operations Leader

VP of Operations – Anesthesia

Operations and Engagement Manager

Enterprise Operations Intern

Principal – Business Transformation, Operational Excellence

Senior Operations Manager – Scalability

Specialist II, Formulary Operations

New Business Sales – Service/Fixed Ops Software

Payment Operations Specialist

Senior Enterprise Operations Optimization Analyst

Account Operations Support Associate

Director – Franchise Operations

Manager, Marketing Platform Operations

Service Operations Representative

I&E Operations Technician I-III