Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Reporting to the Coding Operations Director, the Coding Operations Manager is responsible for providing operational leadership and oversight of assigned coding functions across the organization.
• Direct management responsibility over assigned coding operations.
• Ensures coding activities comply with organizational productivity, quality, compliance, and turnaround time expectations.
• Collaborates with Revenue Integrity and Patient Financial Services to resolve coding-related billing edits and reduce reimbursement delays.
• Maintains extensive knowledge of National Coverage Determinations (NCDs), Local Coverage Determinations (LCDs), National Correct Coding Initiative (NCCI) edits, and applicable federal and state regulatory requirements affecting coding and reimbursement.
• Achieves organizational coding quality and reimbursement accuracy goals through accurate assignments of coding methodologies.
• Schedules staff, manages staffing assignments, and monitors coding productivity.

Manager – Coding Operations

• The VP, Distribution Operations serves as a critical operational leader within A+E’s Distribution organization.
• Overseeing business operations, analytics, compliance, budget management, technical operations coordination, and operational strategy.
• Working closely with Sales, Product, Technology, Finance, Legal, Research, and Content Operations.
• Drive operational excellence through process optimization, automation, AI-enabled solutions, and data-driven decision making.

Vice President, Distribution Ops

• Managing key accounts, overseeing Field Specialists, and ensuring high‑quality customer service while continuously creating and communicating value
• Driving indirect upselling opportunities and developing the annual operational plan for departmental activities
• Suggesting ongoing improvements in products, processes, and procedures to enhance operational efficiency
• Contributing to broader unit planning and collaborating with senior leaders (SPB, EB, and business heads) on strategic initiatives
• Specifying operational needs, communicating project approaches, and presenting research outcomes to leadership
• Implementing standardized project processes and following established guidelines to ensure consistent decision‑making
• Adopting frequently updated processes and procedures from cross‑functional teams and ensuring their smooth implementation within the department
• Managing diverse regional clients while operating within predefined contracts and frameworks, with appropriate flexibility where required

Services Specialist – Field Svc Ops

• Uphold our brand standards and service-oriented culture
• Deliver first class customer service while interacting with various clients, vendors, and co-workers
• Ensure that company policies and procedures are followed
• Recruit high quality talent for the service team and assist manager with screening & interviewing candidates
• Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained
• Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists
• Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.
• Monitor vehicle operation and maintenance. Address variances from company requirements.
• Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation
• Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team
• Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.
• Lead and implement approved projects and ensure timely completion
• Manage and oversee branch operations
• Ensure both growth and profit objectives established for the branch
• Ongoing participation in Manager & Employee Development Programs

Operations Service Manager – Pest Control

• The Manager of Commercial Operations is a player-coach.
• You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows.
• You will own customer-facing contracting immediately, then build out deal desk and pricing governance.
• Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature.
• Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable.
• Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks.
• Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
• Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck.
• Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature.
• Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition.
• Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person.
• Improve cycle time and consistency — find the friction in how deals get done and remove it.
• Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
• Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms.
• Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests.
• Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend.
• Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating.
• Surface pricing and discount trends so the business can see margin impact and act before it drifts.

Manager, Commercial Operations

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
• Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues.
• Source, negotiate, and secure last-minute transportation providers to maintain service commitments.
• Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
• Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
• Partner closely with Sales and Operations teams to resolve issues impacting customers and providers.
• Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
• Maintain accurate documentation within internal systems.
• Prepare weekly operational reports and provide updates to Regional Leads.

Operations Coordinator – Level 1

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors)
• Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs)
• Oversee day-to-day operational execution, including reporting and issue resolution
• Collaborate with Operations Supervisors and the Director to identify and implement workflow improvements
• Lead and manage special projects and strategic initiatives from planning through execution

Associate Operations Director – Integrated Care

• Learning and supporting Dealers Service Center (DSC) indirect operations.
• Assisting with administrative tasks, operational processes, process improvements, and data file migration.
• Contacting vendors by phone or email to obtain missing or incomplete information.

Dealer Service Center Operations Intern

• Support Brand Studio Postproduction operations across all video deliverables, ensuring projects progress efficiently from production through final delivery.
• Maintain and manage production schedules, voiceover sessions, audio mixes, and delivery timelines, proactively identifying and communicating risks.
• Partner with BSP Producers and Production Managers to support post-production workflows including finishing, submastering, asset tracking, and final distribution.
• Maintain and optimize Airtable systems, voiceover libraries, missing asset reports, graphics toolkits, and other operational tracking tools.
• Coordinate timelines and asset delivery for off-air paid campaigns and other multiplatform initiatives.
• Execute junior-level creative assignments including supervising edits for short-form promotional content and supporting creative production needs.
• Identify workflow improvements, support cross-training initiatives, and leverage Airtable, Orange Logic, AI tools, and emerging technologies to improve efficiency and team effectiveness.

Production Coordinator, Marketing Production Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Build and run the operating model for the Alliances organization, creating the planning, governance, and execution cadence that connects Product, GTM, and alliance priorities into one integrated partner plan
• Establish program management rigor across alliance initiatives, including goals, milestones, dependencies, decision points, risk tracking, and executive readouts
• Own the business rhythm for alliances, including integrated planning cycles, QBRs, status reviews, governance forums, and leadership communications
• Create and maintain a single source of truth for alliance initiatives, readiness, execution status, pipeline visibility, and business outcomes
• Partner with Alliance leaders to translate strategic priorities into scalable programs, measurable workstreams, and repeatable execution models
• Drive co-sell and pipeline operating discipline, including initiative tracking, inspection cadence, funnel visibility, and performance reporting in partnership with Sales and GTM stakeholders
• Coordinate cross functional readiness for alliance launches, integrations, field activation, and strategic programs
• Define what production ready means across alliance initiatives, ensuring teams are aligned on requirements, handoffs, launch criteria, and dependencies
• Standardize templates, workflows, governance processes, and reporting frameworks that improve scalability and consistency across alliance motions
• Track and communicate impact across product, GTM, and operating dimensions, helping leadership understand priorities, progress, blockers, and outcomes
• Surface risks early, drive follow through across stakeholders, and help teams resolve execution gaps before they slow customer or partner impact.

Alliances Programs & Operations Manager

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

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