Services Specialist – Field Svc Ops

Baker Hughes

Managing account operations and overseeing field specialists to ensure high-quality service delivery. Collaborating with senior leaders and driving process improvements within the team.

Posted 7/8/2026full-timeRock Springs • Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing key accounts, overseeing Field Specialists, and ensuring high‑quality customer service while continuously creating and communicating value
Driving indirect upselling opportunities and developing the annual operational plan for departmental activities
Suggesting ongoing improvements in products, processes, and procedures to enhance operational efficiency
Contributing to broader unit planning and collaborating with senior leaders (SPB, EB, and business heads) on strategic initiatives
Specifying operational needs, communicating project approaches, and presenting research outcomes to leadership
Implementing standardized project processes and following established guidelines to ensure consistent decision‑making
Adopting frequently updated processes and procedures from cross‑functional teams and ensuring their smooth implementation within the department
Managing diverse regional clients while operating within predefined contracts and frameworks, with appropriate flexibility where required

Requirements

What you’ll need

Have an experience in account management, field operations, or customer service leadership
Have the ability to manage day‑to‑day operations while driving long-term improvements
Have a comfortability collaborating with senior leaders and cross-functional teams
Have a capability in implementing standardized processes and adapting to evolving procedures

Benefits

Comp & perks

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicationLeadershipCollaborationProblem-Solving