Director, Specialty Pharmacy Fulfillment Operations

US Claro

Director leading specialty pharmacy fulfillment operations at Lumicera Health Services. Responsible for compliance, efficiency, and patient-centric service delivery.

Posted 5/28/2026full-timeRemote • Alaska, Connecticut, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, New York, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesLead💰 $152,077 - $190,096 per yearWebsite

About the role

Key responsibilities & impact

Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
Assist in the creation and reporting of ongoing Quality Improvement Projects
Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Requirements

What you’ll need

Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or Pharm.D, degree with current, unrestricted license required
Current resident Pharmacist license with current, unrestricted license; must continually maintain education credits to maintain active licensure
Minimum of five years as a licensed pharmacist preferred
4 – 5 years’ experience in specialty pharmacy preferred
Previous supervisory experience preferred
Managed care and/or PBM experience preferred
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational redesignbusiness strategy developmentworkflow analysisKPI monitoringquality improvement projectspharmacy fulfillment operationspatient care enhancementcost-effective strategy developmentprocess optimizationforecasting

Soft Skills

collaborationleadershipcommunicationinterpersonal skillsanalytical skillsproblem-solvingrespectful interactionteamworkorganizational skillscustomer experience focus

Certifications

B.S. PharmacyPharm.Dcurrent resident Pharmacist license