US Claro

Software Engineer

• Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
• Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
• Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
• Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
• Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
• Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
• Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
• Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
• Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
• Support continuous improvement of customer experience through effective technical management and proactive issue resolution
• Participate in departmental planning and operational discussions to align engineering activities with business objectives
• Perform other job-related duties as assigned, consistent with the scope and level of the role

Project Engineering Manager

Security Engineer

• Collaborate with Marketing to build product positioning, messaging, sales playbooks, and ICP definitions aligned with our GTM motions (e.g., MDR+, CyberSOC, Perimeter Security).
• Partner with Sales and Marketing to develop competitive insights, commercial collateral, and enablement materials.
• Support major deals with product expertise, differentiation narratives, and outcome‑based proposals.
• Constantly gather insight from customer feedback, mid‑market trends, MSSP benchmarks, and competitor activities.
• Identify gaps across the customer journey — pre‑sales → onboarding → run → expansion — and drive internal improvements.
• Collaborate with Service Delivery & Operations teams to define SLAs, KPIs, service boundaries, and onboarding workflows.
• Work with Finance to optimize unit economics and reduce cost-to-deliver.
• Partner with Customer Success to ensure retention and expansion strategies.
• Develop and maintain the product roadmap for Cybersecurity managed services, including MDR+, CyberSOC, Zero Trust, VM, UEM, and digital risk offerings.
• Analyze U.S. mid‑market buyer patterns, compliance drivers, and industry vertical needs (Manufacturing, State/Local, Healthcare, Financial Services) to ensure strong market fit.
• Work closely with SOC leadership, engineering, and threat analysts to enhance technical capabilities across MDR, SOCaaS, Zero Trust, vulnerability scanning, and incident response engines.
• Evaluate emerging technologies (AI detection, automation, XDR, cloud security) and integrate them into the product lifecycle.
• Perform technical validation, lab testing, hands-on exercises with new tools, and PoCs with vendors.

Product Manager, Cybersecurity

Sales Engineer

• Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework, ensuring strong technical depth, commercial mindset, career growth, and consistent delivery excellence.
• Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts, ensuring all proposed solutions are technically sound, commercially viable, and aligned with customer business objectives.
• Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms—ensuring cohesive, scalable, and future-ready designs.
• Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices across the pre-sales organization to ensure repeatability, quality, and speed in solution development.
• Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities, shape deal strategy, prioritize pipeline, anticipate competitive positioning, address complex customer objections, and increase win rates.
• Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors, strategic partners, and internal solution teams to expand solution capabilities and accelerate deal execution.
• Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care to guarantee accurate scoping, clear assumptions, proper handoff, and smooth execution from pre-sales to implementation.
• Drive operational excellence and performance management: Own pre-sales performance metrics, forecasting inputs, capacity planning, utilization, and KPIs—ensuring optimal resource allocation and predictable execution.
• Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects; define skills models and career paths; continuously elevate technical, consultative, and commercial competencies.
• Act as technology and market intelligence leader: Stay ahead of industry trends, regulatory requirements, and emerging technologies across cybersecurity, cloud, AI, and digital services—translating market insights into GTM and solution strategy.
• Oversee workload distribution and project execution: Secure necessary resources; uphold productivity standards; ensure ethical practices; maintain technical documentation and KPIs within company repositories; and drive the adoption of new processes and procedures.

Sales Engineering Manager

Account Executive

• New Business Development
• Proactively identify, prospect, and engage net‑new mid‑market and enterprise accounts
• Execute high‑volume outbound activity, including cold calls, targeted emails, and social outreach
• Consistently generate qualified pipeline through disciplined prospecting and follow‑up
• Own the full sales cycle: discovery, solution positioning, proposal development, negotiation, and close
• Conduct discovery calls to uncover business, technical, and security challenges
• Deliver solution‑oriented presentations and demonstrations in collaboration with technical teams
• Address objections and guide prospects through complex buying decisions
• Build and maintain a robust, forecastable sales pipeline aligned with revenue targets
• Develop outbound strategies tailored to specific industries and buyer personas
• Establish trusted relationships with senior IT leaders and C‑suite executives
• Track and report sales activities, pipeline, and forecasts using CRM tools
• Partner closely with Pre‑Sales, Product, and Marketing teams to advance opportunities
• Develop and manage strategic relationships with Value‑Added Resellers (VARs) to drive co‑selling opportunities and joint go‑to‑market initiatives

Sales Account Executive, BD

• You'll own the full sales cycle—from strategy to close.
• You'll identify new opportunities, build trusted relationships with IT decision-makers, and position Claro's secure solutions to meet client needs.
• Identify potential customers through industry research, online tools, and networking.
• Initiate contact via cold calls and emails to engage prospects, aiming for 100 calls and 100 weekly emails.
• Qualify leads by assessing their needs and fit for the product or service.
• Schedule and host discovery calls to understand business needs.
• Provide product demonstrations to illustrate solutions.
• Address objections and concerns of prospects.
• Negotiate pricing and terms to close deals.
• Track and report on sales activities to ensure goal alignment.
• Build rapport and communicate effectively to guide prospects through the sales process.
• Develop and execute outbound sales strategies focusing on mid-market and enterprise clients.
• Establish relationships with senior-level and C-suite IT executives.
• Build and manage a robust sales pipeline through strategic outreach and follow-ups.
• Lead consultative sales conversations to align client needs with appropriate solutions.
• Collaborate with Pre-Sales, Product, and Marketing teams to drive deals forward.
• Consistently meet or exceed sales quota and strategic revenue goals.

Project Engineering Manager

Product Manager, Cybersecurity

Sales Engineering Manager

Sales Account Executive, BD

Account Executive, Mid Market